Different SLA\features between Tech groups.
We've implementing SDP in our company, and by now we've connected requesters and IT support stuff, next to them - internet provider support.
The next step is to connect to SDP departments of our company, such as:
- engineering department
- technical team
- security department
As they will be working with SDP that using IT support, we've need such features, like as:
- Category visible upon group rights
- SLA for different groups of technicians (tech departments)
- Reports based on group rights
Can we implement this features in SDP? or better watch over SDP MSP?