By now, we're trying to connect zabbix and SDP together, and run into a problem:

We've understand the posibilities of email parcing, but can't understand how-to auto-close requests if zabbix messages that everything is fine.

Ex:

ping server rule

if echo didn't received in a 1 minute scan, email message to SDP

SDP opens request

after some minutes, server is UP and zabbix message to SDP that it's UP

but it won't close a request, because zabbix didn't know the request id. As I know, zabbix can't parse email from SDP and write SDP request id.

So, can we use zabbix event id+90000 (so id in SDP will start from 90001 90002 90003...), as I understand we can use  Operation = AddReques + requestid=zabbix_id+90000 ?

By now, SDP id is 2000, will it be continue to count from 2000 or after first request 90001 is created it'll be continue to count from 90001?