ELA8051 to ELA8062 / migrateIndex.sh
Dears, When migrateIndex.sh should be called ? I've got the backup from ELA8051 database and exported to the machine which has ELA8062, I've also manually copied the indexes from /server/default/indexes to nwe machine. Then when i run the migrateIndex.sh, and not matter which option i use, i always get: Nov 10, 2013 11:21:26 AM com.adventnet.logsearch.index.api.MigrateIndex updateIndexLocation INFO: Indices are present at the default location: ./../server/default/indexes Nov 10, 2013 11:21:26 AM
PO vendors
hello i have multiple vendors for multiple products to buy, so how can i make it in one PO
HyperV Monitoring
Does OpManager support Windows Server 2012 Hyper V configured in a cluster? I have added two servers configured in a cluster but they are just recognized as normal servers
Device templates Cisco 2100 series wireless lan controllers
Hello, I haver a Cisco 2100 wireless controller but i canot see cpu, temperature, backpklane.. but also i want to see access point, but i can do that. ¿some one can help me with this?
Purchase Orders Templates
Hi all, I'm trying to find the location in Servicedesk where I can edit e-mail templates used by Servicedesk Plus Purchase module. I did find the location under Admin: 'Purchase / Contract - Notification Rules', but in here I cannot find all templates. For example the e-mail template to place the order at the vendor is not in the list. Thanks! Regards, jmschuur
Custom filters / View for Group requester
Is there a way to create a Custom view / filter for Requesters who can see their Departments requests? Cheers, Florian
Email Templates - Inserting System Variables/Fields
Is there anyway to insert system fields into an email template. I know it can be done on the Notification Template but is there a way to do this for Reply and Resolution templates. Thanks
Monitoring log files
I am attempting to monitor our log files for various Exception patterns, however I only want an alert to be raised if the Exceptions occur a specific number of times over a given period: for example, 20 times in a period of 15 minutes. I started by creating a File monitor that looked for the contents of the Exception, however whenever the exception occurred, an alert was immediately raised showing the file as "unavailable". I am using Jboss 4.2.2 and I know that you can use the log4j to riase JMX
Limit of Event IDs in DB Filter
Hi, I want to collect logs of certain Event IDs only. While configuring DB filter for this, is there any limit on number of Event IDs which can be given as input. Also, if I am not wrong the format of Event ID is = 4625, 4635, 4645, 4655-4688 Please advise. Regards Mahendra Pratap
Telephone Number Problem :( PLZ Help
Hello , I have a problem in User Reports , when I Generate a all users Report to fined Telephone Number of user, I see "-" in Telephone Number Column , but when I go to object Properties and see Modify User Properties page , Telephone Number Filed is filled. how can I fix it? Best Regard
Telephone Number Report Problem :(
Hello , I have a problem in User Reports , when I Generate a all users Report to fined Telephone Number of user, I see "-" in Telephone Number Column , but when I go to object Properties and see Modify User Properties page , Telephone Number Filed is filled. how can I fix it? Best Regard
Telephone Number Problem
Hello , I have a problem in User Reports , when I Generate a all users Report to fined Telephone Number of user, I see "-" in Telephone Number Column , but when I go to object Properties and see Modify User Properties page , Telephone Number Filed is filled. how can I fix it? Best Regard
Domain Functional Level change
This morning, I changed our domain functional level from Windows 2003 to Windows 2008 R2 (removed the last 2003 DC last week). In ADMP, when I go to Restore Users from Recycle Bin, I am still greeted with the message "All the attributes can be restored only for the "Windows Server 2008 R2" domains.The domain functional level of "inside.domain" is "Windows Server 2003".So only mandatory attributes will be restored. The change was made about 1.5 hours ago. I have restarted the ADMP service since
Netflow display interface as ifindex but in the cisco switch ifindex is displayed as numeric value
in the netflowanalyzer switch ports are being displayed as IfIndex10,Ifindex15 etc., but when I check on the switch (Ciscos Nexus 7000) it display as below. How do I match ifindex displayed in Netflow to this MYSWITCH01# sh interface snmp-ifindex -------------------------------------------------------------------------------- Port IFMIB Ifindex (hex) -------------------------------------------------------------------------------- mgmt0 83886080 (0x5000000 ) Eth1/1
Linux/Unix Asset scan script
Is there a version of the Asset Scan Script for Linux/Unix? ( like ae_scan.vbs for Windows ). I am running ServiceDesk+ Pro Ver 8.0.0 Build 8013 Tim Bernhardson
Importing Sites
Hi, I am trialling SDP for our Service Desk; going through and setting it up to see what we can and cannot do with it. The import feature from AD is working well for me for users and machines but I am dubious about setting up sites. We haver over 500 sites in our organisation and I do not relish the thought of setting them all up by hand. Is there a way to import sites using csv? I cannot see an obvious method to get around it but if anyone knows if it's possible that would be great! Thanks,
Dashboard Graphs do not display after upgrade to latest version.
Not sure what happen but we recently installed the lasted version 6.1.0 build 6140 and now the dashboard does not display the graphs. It only shows the image placeholders where the graphs should be located. Screenshot attached.
Hello!
please tell me 1) how generate action "$dubydate change " with email send to requester with new data 2) how to generate summary report by specialist by missing reason field Thanks
Archive Handling
I like the fact that we can archive cases to a read only state, however, there are some things I'm not a fan of about the archiving: - Backups during upgrades see no improvement by archiving requests. There should be an option to backup full, archives, active or trimmed (db only). If have a scheduled backup, why do I need to backup the archived requests again during an upgrade? Why not skip that data and cut the pre upgrade backup in half? - Import/Export of Archive Data. Allow archived requests
Problems deploying agent to Windows 7 machines
We are running Service Desk Pro version 8.0.0 build 8000. When I try to deploy through the Discovery / Agent Settings clicking on Download Agent, the installation starts asking if I want to run ManageEngineAssetExplorerAgent.msi When I click run I get a security warning "Windows has found a problem with this file" "The file was blocked because it does not have a valid digital signature that verifies the publisher" The installation then fails; if however I save the file, don't click Run, go into
Install service desk on debian 7
hi... I want install service desk on debian 7: Is that possible install on it? IF YES please guide me step by step and what Prerequisites? Thanks...
Will ServiceDesk Meet My Needs
I run a small town computer service. We do computer repairs and service, updates, etc. I have around 50 clients with about 125 machines between them. Can ServiceDesk me used with these clients? If yes, what do I need to do to allow them access to create a ticket? Is there a client program that would sit on their computers that they would use to create a ticket and allow me to access their system, or would I just be using this to create a ticket only? Anything that can be used to speed up the
Where can I download service desk plus version 8211
I have a problem loading the server but have the database intact and need to reinstall version 8211 where can I download this version from
improper behavior for approval actions
Hi I have noticed when you resend an approval ( selecting only one from many) on the request tab the sent on column is updated on all the approval requests regardless of whther or not acvtion has been taken. This results in approvals being shown as approved before the request went out. Obviously when you choose to send out a "second request" to an approver that has not responded yet the sent on value should not be updated for all approvers. if you look at image below you will see the act on date
SNMP Asset Scan
I see various posts asking for this over the years and have spent a while trying to setup the Asset module in the best way but this will be oh so much simpler if there was SNMP support in the scanner for Service Desk Plus. It may be its in there now on a newer version than I am on - please tell me it is ? I am on 8.1.0 If it isnt in there yet anyone else got any tips and tricks on how to get the asset DB best up to date and accurate as to what is on the network ? Barry
Another Bug in 7926
After upgrading to 7926 I have found another bug. I can no longer delete tickets from the grid view in the all business units. I can delete tickets from within individual business units but no longer from the all business units. The application says the tickets were deleted successfully but they do not get deleted.
Major Issue in build 7926
I just upgraded to 7926 to resolve the last major issue of the unpicked ticket notifications not being generated, and now have another even more critical issue. When a user replies to a ticket, the notification that gets sent out no longer has the new email content from the user. Previously, the $Description field would include the description (email content) of the new email that was sent in. Now, it is only showing the email content of the original email! Also, the $ContactName and $ContactEmail
Unable to generate Trend Analysis reports
Hi, I am evaluating the AppManager for VMware monitoring. While generating Trend Analysis reports for ESX hosts I am getting below mentioned error. Exception occurred while generating reports,Refer logs/stdout.txt for more Information. Exception overview java.lang.ClassCastException: java.lang.Integer cannot be cast to java.lang.Long Any idea why??? It was working till yesterday but I restarted the services once as CPU usage was very high and after that I am unable to generate the Trend Analysis
SDP-MSP 8.2 - Lost ability to add/edit Support Group Description
Hi After our upgrade to version 8.2 recently, we have lost the ability to add/edit any descriptions for Support Groups. We can see the description of existing ones created in 8.1, but when creating a new group, or editing an existing group, we can no longer see the description field. Can someone at ManageEngine let me know if this issue is a known one? and if so, how can we go about fixing it. Cheers Dale
Custom Dashboard
I have 6 custom maps. I want a custom dashboard that displays when I login to OpManager that just has 6 links to these maps. Is this possible?
SDP-email spam filter
hi, I'm trying to set email filter in order to avoid automatic ticket creation, but when I set a spam rule, then i loss email sent from users how can I retrieve them? thanks simona
Best Pratice to Exclude asset from scan
Hi everybody, I currently manage PC (asset) for other group but I don't manage software for them, what is the best way to restrict some asset to not being scanned ? Even if the agent is not installed the weekly scan try on every asset. Thanks Frikdel
Can't logon after demoting old domaincontrollers
I have demoted our old domaincontrollers and after that we can no longer logon to Servicedesk. It is set up with SSO for all accounts including technicians. I have tried the suggestions in https://forums.manageengine.com/topic/cannot-login-to-service-desk-plus but the database (MSSQL) does not contain at table named aaaauthorizedrole and the query therefore fails.
Error in Installing ServiceDesk 8112 with mysql back-end
Hi I have installed ServiceDeskPlus 8112 on debian 64bit. After installation, I ran "changeDBServer.sh" in order to change database to Mysql. after that, I execute "run.sh" script to start application. unfortunately I got this error:getting a java io.IOException ManageEngine/ServiceDesk/mysql//bin/mysqladmin: not found Thanks for any help or guidance
Device online and Wipe
Hi here my ideas for MDM: - In the Devices windows have an icon that show you what device is currently online and offline - I tried remotely wipe and I noticed that If the device is offline,the wipe return a timeout error. Is it possible to add the feature that when I run a wipe and the device is offline the wipe remains in pending until the devices comes up?
Wake on lan
Hi Support, I am trying to find out which port Desktop Central uses for Wake On Lan, and is it possible to change this port. If so where do I find which port it uses and where do I change it. Regards, Billy. Sorry, found it. Think I was blinded by looking in the Admin settings, but found it under the WOL page.
Uninstallation of default games in XP/7
Is there any option in Desktop Central to Uninstall default games from Windows XP / 7 systems? Regards Jobin Jose
deivce interface is showing ifindex on NFA
The netflow is showing the IfIndex10, IfIndex15 etc., but when I check my switch (Cisco nexus 7000) it shows ifindex as numeric value. How do I know which number belong to which IfIndexName on the netflow? MYSWITCH01# sh interface snmp-ifindex -------------------------------------------------------------------------------- Port IFMIB Ifindex (hex) -------------------------------------------------------------------------------- mgmt0 83886080 (0x5000000 ) Eth1/1 436207616
NFA9 Utilization Query
Hello Community, Can someone explain the discrepancies that I'm observing between the utilization calculated in NFA9, see attachment and that shown on the interface. UK00132-DM05-MapleCross#show int tun 0 | inc rxload reliability 255/255, txload 238/255, rxload 201/255 Cheers Carlton
SNMP Mibs
hi,we are using Op manager in our institute,Op manager requires a specific SNMP mibs for our computers DELL, HP, Lenovo, however am facing a problem in getting these mibs ? can someone provide me with these mibs ?
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