Schedule Reports
i am trying to schedule a report to give a cpu utilisation report by hour for a linux server. Is this possible? I can min, max, avg cpu utilisation reports but not hourly. TIA
How to handle multiple cases dealing with the same problem?
I was wondering - how do other people approach having a big IT issue reported by many users? Say I have problem X and 25 users create a case. What I do now is the following. I don't want it so those 25 cases are shown together with my other cases. That would clutter things up. I still want to be aware of the problem though. I've tried merging all cases. When I do that it seems it's only the user in the parent case that gets emails about what happens in the case. I can put the other people in the
Sampling for SIP traffic
Hi, I have enabled Netflow in Cisco 7609-S for monitoring SIP traffic only. I found that IN traffic is OK but the OUT traffic is not correct. What should be the accurate sampling rate for SIP traffic?
Script Template sorting
Hi, I have created a script template to pull some information out but for some reason OpManager is sorting the output. I have sorted the output before writing it out into alphabetical order. Why does OPM sort and what does it sort, as you can see it is not the instance and not the value. This means that the i click on the Script Template monitor on a machine the graphs come in a very random order Script Result Exit Code 0 Message List of memory usage for each dkPosService Process Data Instance
License not updated after SDP Server Migration
Recently I've migrated SDP 8.1 to another Win2008R2 Std server. Migration went successfully. But the license is not updated. Even I tried to apply the license manually but nothing didn't apply. Why the license is not migrated and why its not being updated even if I tried to update manually.
Mail fetching - send email
Run into a problem, can't send emails from requests, can't send notifications. Mail fetching is running. I'm still be able to receive and fetch mail, but can't send. In Support - system log viewer, there's only one error: Exception while trying to send notification for Request ID : 843 Mail sending failed. what should I do?
Email Notifications To Specific Requesters
we have imported our list of requester s. They all have email address's. i can see i can email the requester when a new ticket is created/closed etc. my query is: not all our requester s want an email each time a ticket is created, only some do want the email can i have it so SD will only email the requester s i choose without having to remove the email address's from the requester s who do not want an email?? or is it all or nothing? suggestion: have a check box for email notification in the requester
Schedule Reports
is it possible to schedule a report that shows cpu utilisation by hour for a yesterday? Not just ave, min max values. Thanks
Display name as replaceable tags
Hi If I use $HOSTNAME as replaceable tags, I get the hostname in FQDN-format (ex hostxyz.managedengine.com). If there a way to only get the display name field og the hostname without FQDN ? /regards Jan
App manager isn't taking my username and password
Hello, I just installed the app manager to go along with OpManager. After installation, when I select the APPS tag, it prompts me for a username and password. I put it in but it keeps saying it's invalid. Can someone please tell me why it keeps doing that?
How to un-enrol (restrict) an individual account?
Hi, To allow us to test the user experience I need to remove an account from the system but can't seem to find where I can do this. I have tried searching for the account in the license management - restrict user section but I can;t work this out. thanks, Jason
Service Desk Plus | Change Template under Service Catalog module.
Hi Manage Engine I will like to know if there is a way to Change Template under Service Catalog module when the user used the wrong template. Actually, this option is under Incident module
automatic asset import
Good Day! Is it possible to automate import of assets (monitor, printer etc.) between SD and other database? We have another program that keeps track of hardware and we want to have up to date synchronized information from it without manual importing from CSV but directly from one database to another. If not, maybe someone knows which tables and columns of a database are involved in import of CSV file? Thanks.
Can i export the users i have in opmanager
as the title says i want to export the users that are in opmanager as i want to convert them to domain users Thanks, Stephen
Upgrade OpUtils with servipack 7000.ppm
I use OpUtils build number 61011. I recieve by email the upgrade pack 7000.ppm. When i Installed this pack my network devices not responde to snmp. The read community is the same, just installed the new pack with UpdateManager.sh Please, tell me what is the issue best regards Miguel
AD Manager Plus - Reports
Hi, I'm reviewing the AD Manager Plus and I'm intereste to make a Report when appears the technician name associated with the accions done so some users properties. I mean, to know who has change something in each ad user. Is It possible? Thanks Sandra
SupportCenter Plus build 7927 is released
Dear Customers, Our latest build 7927 is released with the fix for the issues reported earlier on 7926 along with couple of new enhancements. More information is available on the page accessed through the link below, https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7927 Build can be downloaded from here, http://www.manageengine.com/products/support-center/service-packs.html Please do contact us for any assistance with the upgrade. We are reachable at +1 408 352 9115 or mail us to supportcenterplus-support@manageengine.com
AS/400 Feature Requests
Hello...I would like to request the following features be added to AS/400 monitoring: Ability to setup thresholds and alarms on individual jobs running longer than a certain amount of time, in minutes or seconds. For example, we need to monitor any BATCH job with a status of MSGW longer than 10 minutes or 600 seconds. Ability to set exclusions on parameters within a monitor. For example, for the same alarm proprties listed in the bullet above, we would want to apply that to all jobs except those
Information on an alarm : The remote server machine does not exist or is unavailable
Hello, We started getting the alarm "The remote server machine does not exist or is unavailable " on some servers when we reboot them. What is this alarm? I can't figure out which monitor this is... Plus, this alarm clears between 4 hours to 2 days after it got triggered even when the server is up and running. I tought for a minute that it was the availability monitor alarm but after testing the alarm triggered by the availability monitor is still "Device Down: No response from device for
Migration from MySQL to PostgreSQL
Hi, First, I would like to thank your help. We need to migrate our OpManager to another server, and we would like to migrate our database to PostgreSQL because you are discontinuing MySQL. How can we do that migration? Regards, Bruno Lorensi
Duplicating Approvals
Hi, I have an issue where a number of approvals are being sent twice. Out of the two that has been sent to the approver, only one can be accessed. We receive the following error message within ServiceDeskPlus "Invalid Key : Key could have been changed manually or would have been an old one". When looking at the java script for both, the keys are different, shown below; javascript:NewWindow('/approval/Approve.jsp?MODULE=Request&KEY=142123422413786984191951421234224137869841919517023991151580382011389152&ITEMID=54619&woID=54619&FROM=HOME','Approval','700','500','yes','center');
Auto log in after wake up on LAN
Hello, I am trying to get some of my PC's to auto log in with username/password after waking them up on LAN. Can this be done? If so how? Thanks Darren
Reservation system - laptop/beamer
Hello All, First off all I don't know if I'm on the right place for this question, so if I'm wrong I apologize. I'm looking for a reservation system for beamers/laptops. A selfservice system, if a user needs a laptop they select the date and time and the reservation is done. The system must be able to see if there are laptops/beamers available. So we don't have to look every time to lend the equipment out. We also want to know which user have booked a laptop/beamer. Does ManageEngine has a product
Searching additional fields
In the version we use, it appears that we can generate reports that include common additional fields. The search facility does not allow any additional fields to be searched. It would be very useful to be able to do both We are currently using SDP 8.0 (8020) but planning to migrate to 8.2xx so this feature may be available there.
The problem with merging and tickets changing
We merge a lot of tickets as a result of automated emails from our comms providers. Issue is, if our person is working of a ticket and someone else merges it at the same time, servicedesk doesn't handle it well and puts up a java message from the webserver. This happens in other similar situations when two people are accidentally are working on the same tickets. Is anyone else having this issue?
ManageEngine Desktop Central : Nov 2013 - Patch Tuesday support - status update
Hi Folks Good day. Quick update on the November, 2013 Patch Tuesday. New Security Bulletins : MS13-088 - Cumulative Security Update for Internet Explorer (2888505) - Supported MS13-089 - Vulnerability in Windows Graphics Device Interface Could Allow Remote Code Execution (2876331) - Supported MS13-090 - Cumulative Security Update of ActiveX Kill Bits (2900986) - Supported MS13-091 - Vulnerabilities in Microsoft Office Could Allow Remote Code Execution (2885093) - Supported MS13-092 - Vulnerability
Any way to fix sorting? Should be in alphabetical order, not ANSi code order
Capital letters are sorted first and lowercase letter and sorted later in the list. Why is it like this? I need it to sort alphabetically like any other program would do. Is this something we can change in the settings somewhere? It should sort like A b C d E f but instead it sorts like ACEbdf :(
Problem for add Filter showing
I have a problem to add a filter showing when I go into admin and request option - addiotional fields I create the label and it does not appear in the filter showing to add a filter name. Would anyone help me?
Cost Report
how I can make service cost report for any assets (laptop,server,...etc). I need to make cost report for all assets or specific assets.
Tasks question
Hello. Is there a way to assign a task to a requester? or is can they only be assigned to a technician? Thanks in advance!
Is it possible to add a multiple selection field type (Example Checkbox) in any of the template (example Incident)
Is it possible to add a multiple selection field type (Example Checkbox) in any of the template (example Incident)? If yes, please guide with the steps... Thanks Athar
server monitoring
The server monitors contain most of what is needed for administartive management ( cpu, memory, swap, disk, process, services ). but is lacking one last core piece, monitoring of the nic traffic on the servers. the nic traffic is extermly important when trying to troubleshoot application performance issue's. I would prefer not to have to resort to a third party for nic traffic monitoring as most of what we need in already in one central dashboard ( aplication manager ). is this on the road map?
nbar2
Hello! When NBAR2 will be enable in NA?
How to change the logo on the mobile site?
It's nice that the mobile site exists, but I need to change the logo to my own.... How can I do that?
Configure archive folder on a network share
I'm experiencing some issues while trying to change the default log archiving location to a pre-configured network share. The share is on a QNAP device, say \\NAS\archive. This is what I've tried: direct reference to the network share (in the archive settings menu, I've put "\\NAS\archive" in the textbox, after clicking on "edit") referencing the network shared folder by mapping it to a local drive (\\NAS\archive mapped to L:) and putting the drive letter in the appropriate textbox in the archive
how to reset admin password of ManageEngine eventlog ananlyzer 8
how to reset admin password of ManageEngine eventlog ananlyzer 8 Sathish
purchase order items
hello i need the approver of the PO to pick the items to be purchased, is it applicable in the software?
Personal Signature missing in email replies
After my last upgrade, from 8.204 to 8.213 our personal Signature is not showing in our email replies. Is there something we have to do or is this a bug? Regards Reidun
Change & Problem Management should be viewable by Requester
Change and Problem management sections seem to be viewable by Technicians only, is this on purpose as it is something I would consider useful for a requester to also be able to view for progress reports etc..
Problem Tab
Hello, Good Day! What is Power Tab in manage engine plus and when i can use it any example Thanks
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