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More Mapped Drives issues
I have a couple of problems with the Mapped Drives feature. When I set up a mapped drive configuration, I want to make sure that the user has a mapped drive pointing to the right location. So I map the Z drive to \\server\folder. But when a user already has the Z drive point to \\serverX\folder the configuration will fail, because the Z drive is already there. So my next step was to add a delete drive Z step to the configuration before it added drive Z. But then the configuration failed when someone
Desktop Central move from one server to another
Desktop Central move from one server to another. Dear Support, We are in the process of migrating our old DC server to New Hardware. How can i proceed with that. I do have 8 Remote Offices and 1 Head Office we have the license for 6000 computers. Regards Abdul Majeed 00966-562679798
password user cannot change password of resourcetype "key store" "file store" or License store"
In PMP version 6903 on Centos with PGSQL we have the following functional issue. When a password user is trying to change the password of resource type "key store" "file store" or "license store" the error "An error when processing the request" appears. The password user has modify rights to the resource via the user and resource group but is unable to change the password. For other resource types this user can change the password as expected. Please advise. BRGDS Henk
SDP 9.0 Beta Registration
We are coming up with the SDP 9.0 beta. We acknowledge that the release is getting delayed, but you can be rest assured that this time is fully utilized to enhance the product quality. Users who are interested to test and provide their valuable feedback, please register through the below URL, http://www.manageengine.com/products/service-desk/sdp-beta-signup-form.html Features in SDP 9.0 release includes... 1. Change Enhancement 2. Software Enhancement - Suite License Management 3. Multi Currency
NFA Not updating
We just migrated NFA from one machine to another, and NFA is no longer updating. Is there something I need to do to redirect traffic besides the documents on migrating the database from one server to another?
Exporting information/System Reports
Hello, Is there a way to export data or create a report for the following: -Accounts -Sites -Requestors -Technicians We need to enter this information into some of our new systems for company reporting. Thanks.
SQL 2008 R2 view creation
Hi, I would like to create an SQL view within my SQL 2008 R2 console in ServiceDesk database. I can see that there's already one called "sdp_DateDiff". Is it ok if I create other ones, will it not be erased in case of an upgrade? Thanking you in advance for your reply. Cédric
SQL db connection issue
Can Opmanager send email/sms if Opmanager's process will lose its SQL db connection ? If yes, how to setup that ?
How to enforce "Disable Automatic Java Updates" template
Hi all I deployed the "Disable Automatic Java Updates" template a while ago which prevented all Java update notifications. However, when Java 7 Update 9 was released, the notifications re-appeared on all workstations (both Win 7 and XP). It seems that a previous Java update overwrote the registry keys. My question is, if there is a way to enforce this template? The only alternative I see is to deploy registry keys via group policy. Thanks for your advice! Regards Stefan
How do I export a configuration WITHOUT passwprd or snmp community strings in it?
I want to share configuration information with vendor or withanother group but I do not want them seeing my credentials or account information or snmp strings. I would love to export without any of that information by pressing ONE button or better yet, scheduled.
Template Categories
How do you setup Template Categories? Right now all our Templates are showing up under "Other" when requesters log into the self server portal. Thanks
Cisco Catalyst Switches not reporting macs/ip's on All ports in switchport mapper
Greetings! My network infrastructure is set up in the following way: -pfSense Firewall (Router duties) --Cisco Catalyst 3560G-24 (Core L3 switch) ---Cisco Catalyst 3500-24 ---Cisco Catlayst 3550-24 ---Cisco Catalyst 3550-24 ---Cisco Catalyst 3560G-48 ---Cisco Catalyst 3560G-24 ---Cisco Catalyst 2950-24 --Cisco Catalyst 2950-24 ---Netgear ProSafe GS-108T (x10) All are configured with SNMP communities (RO & RW) and have been added to various tools in OpUtils including the switch port mapper. I am having
Can 'Custom Period' make use of variables?
We would like to be able to create a custom period that is set to the past 30 days or the past week. I can't seem to find a way to do it. I only seem able to create a period of specific dates.
change user and password for sql service
I want to change my sql user and password but when i change the password I receive an error that came when start the appmanager service about the password on conf. file what is the correct procedure to change the sql service user and password ??? regards
IE10/11 bad visializazion of "Heading" icon Nr
It isn't a blocking issue and we can surelly survive with it, but I want just to inform you that the "Nr" icon in the toolbar is not correctly displayed using IE10 or 11. OK with Firefox and Chrome. SCP versions tested 7917 and 7929.
Report question-Changes to OS/Patches Installed.
Is there a way in AdAudit Plus to generate a report on any patches or changes to our Operating systems? If AD Audit can't do it is there another product that can?
Custom fields for tasks
I'd like to see user-definable fields for tasks. I'm coming from the project management side and have data in tasks that I'd like to be able to track, sort, and filter. Additional dates, customizable categories, and even free form fields that the administrator can define would be helpful at the task level.
Alert Unsuccessful - Custom Field
Hello, I have created a custom field using ULPI. While I can successfully index logs with this custom field, I cannot generate alerts using the same query as seen below. Infected = [1 TO 99] Unfortunately, using the same search criteria (Infected = [1 TO 99]) does not generate an alert. Thanks, Kyle
how to add a logo on the survey email
Hello to all. I am using the ServicesDesk Plus 8.2.0 build 8215 I would like to enter the company logo on the survey e-mail, what step I have to follow to do this. Thank for your help.
Rejecting Ad-Hoc Support Requests Sent to ServiceDesk Plus by Email
In some environments having a support email account that users can simply email their requests can be a real headache. You tend to get all sorts of random requests and it is a real drain on the technicians to classify and find the 'real' issues. In some situations it would be preferable to have end users log their request via the self-service portal but have all subsequent communications regarding a valid Request by email. So how do you keep the advantages of being able to use the email features
Problem with caracter when adding new equipement
Hello, I began to discover this tool there a few days. I installed the evaluation version of OpManager. I have a problem when adding new equipment (Switch Managed by snmp). The name of the interface found is not displayed correctly. example: ANA / ÂÑÈáÈÇÁÊ> AE do you have an explanation. Regards, Khaled
API Key section missing
We are starting to play with the iOS and Android versions fo the client for Servicedesk plus, however we have one technician (ME!) who cannot generate the API Key because the API Key section when editing a technician is missing, aka not showing. There is an entire section missing... Logon details is missing, Role managment is missing and API Key generation is missing. Screenshot can be found here: https://copy.com/YGU3gSYyopPk I can't insert a screenshot here because your forum software does not
Multiple company support. Help!
I'm looking for some advice on how to handle the following scenario: We support multiple clients - mostly banks and credit unions. We could receive an email ticket from multiple end-users, all tied to a single company. How would I tie multiple 'requesters', to a single 'company'? I want to be able to query to get all tickets for ABC Credit Union, which could include requests from a variety of individuals. I have not found an efficient way to handle multiple requesters for a single organization. Is
Is there a report that would generate work log details?
Need a report where i can get the work log details. I have not found away to do this. Thanks, Mark
Resolved Problems not Auto-closing after 3 days
I'm using ServiceDesk Plus 8.2.0 Build 8208. If I mark a problem as "Resolved" it doesn't auto-close in 3 days. It works fine for incidents but not for problems. Is this a setting issue or is it working as designed?
Automated Removal of AD user accounts
Is there a way to set ServiceDesk to automatically remove disabled AD accounts from the Requester list when doing the AD import? If this is on the roadmap, what is the ETA on having this implemented? It is a pretty important feature as we need to manually perform this task on a regular basis.
Extra username and password prompt before actual login?
Hey guys, I'm not sure this issue is due to: 1. A hack 2. A security update 3. The fact i upgraded to 8.1.0.7 recently The problem? Since a few days everytime i browse to my Servicedesk-site (locally installed on server), i get a additional password box: To be clear: Annuleren = Cancel in Dutch If i type in my username and password, no effect, the box keeps popping up again. I tried with and without the domainname... so, eventually i press Cancel on this prompt, and i'm brought at the home login
Exporting various pieces of info from ServiceDesk Plus
Hello, Is there a way to export data for the following: -Accounts -Sites -Requestors -Technicians We need to enter this information into some of our new systems for company reporting. Thanks.
Auto-Email replies from SDP
Is there a way to select certain requesters from receiving reply emails from SDP. We have a few monitoring applications including OpManager which logs a ticket when trhesholds are met. When the ticket is created, SDP sends a notification to OpManager that the ticket has been created. OpManager does not have its own email address so Exchange then sends a reply to SDP that the user does not exist. The reply from Exchange is then sent to the technicians also. This is creating a lot of extra emails within
Tickets automatically being reopened
If I close a ticket, I will get a response that tickets was closed. A few minutes later the ticket is reopened. I don't know why it is being reopened. Nobody is replying to the message. Ideas?
Notifications/Status Update Request
Hello, We would like to request a feature within ServiceDesk Pro. We will be having scenarios where incidents will be created, and will require the assigned technician to provide status updates (notes?) after certain periods of time have elapsed, similar to the SLA type features. Example: - User Submits Ticket with Severity 1 (90min) - Ticket is assigned to Technician. - After 20 minutes the technician should get prompted or receive some type of notification to update the ticket with a note - After
technician-request
Good day, colleagues! I have a question for you, If i'm a technician and have made several requests, then when I'm making myself a guest my request made as a technician are disappearing. What should I do?
Modifying unavailability alarm messages
We are running OpManager 11.1 build #11100. We will be creating a custom dashboard to be displayed on a small section of a large screen for our Service Desk to view. We would like to be able to shorten some of the default unavailability alarm messages so that the alarms fit in the available screen space. e.g. shorten "Device not responding: Probably down or busy" to "Device not responding" shorten "Probable device failure: No response from device for last 3 polls" to "Probable device failure:" shorten
Windows Server Licencing
Hello, I am looking for the best way to manage and report on Windows server licencing in SD+ We have a mixture of server versions 2003 Standard 2008 Standard 2008 R2 and 2012 R2. We currently have more instances of Server 2003 installed than we have 2003 licences for, however we are covered from a Microsoft Licensing point of view as we have more than enough Server 2008 licences to cover them. Likewise 2008 R2 and 2012 R2. When I run the Purchased v Installed software report it shows under licensed
Custom Report for Assets
Hello, I hope someone may be able to help. I am looking for a query report to list all assets including the following fields: Purchase Date Purchase Cost Product Type Asset Name Serial Number Location Site Asset State Many thanks Paul
enable / disable depending on your technical work shift.
I can create a table for each technician hours depending on the shift having that workweek? I can disconnect a technician assigned to one incident for a few hours or one day? Thanks
Duplicate Requestor
We had an issue with our email server and since then, we have duplicate requestors with different login IDs. The original lists their AD profile/user IDs. The duplicates have their email address listed as their sign-in ID. In addition, a large number of Dist Lists also came over as Sites. I went through the entire list of Requestors and deleted the duplicate entries that were wrong and did not contain all the information (Site, Dept, etc). When I view the list of Requestors, there are no duplicate
SD trial error
Dear, i'm trying to install and evaluate the latest sd version. I can install it but when i start the service, appears scrren and in the blue line the steps that are executing. after 30 minutes there are dots without starting the program. what we can review? I'm using a windows 7 32 bits computer and sqlserver express 2012 to evaluate it. spd
Single Sign-On Issue
Hi, I've found about this issue a few months and I need your help. Many users in company have been facing the login issue that SDP shows a 'j_security_check' error on IE (7-9). Some computers can fix by updating some registry keys (LmCompatibilityLevel, NTLMMinServerSec) but some don't work. Do you have any ways to help me solve this issue, please? Thank you
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