I've been wondering if there was a way to implement an automated ticket assignment system that allows the ticket to move up technicians with higher skills rather than moving along same level of skilled technicians. 

This situation roughly shows what I'm looking for:

Incident is reported by CEO of company through ServiceDesk Plus.

Ticket is assigned to a medium level technician with a time limit of 10 minutes.

After ten minutes if the ticket is not resolved, the ticket is moved to hands of the IT manager and given a limit of 5 minutes.

After five minutes it is sent straight to the CTO. Probably won't have a time limit.

I do apologize before hand if there already is a similar question.

Thank you.