SDP template creation tickets by email
It is possible that
when I get
an email to
one of the
mailboxes
groups
ServiceDesk
Plus
ticket
is created
with
a template other
than
the default template
?
Examples:
SDP email: helpdesk@sdp.cl
email support group 1: group1@sdp.cl
email support group 2: group2@sdp.cl
If the mail is addressed to email SDP: Apply template "default"
If the mail is addressed to email support group 1: Apply template "Group1"
If the mail is addressed to email support group 2: Apply template "Group2"
Thanks,
Examples:
SDP email: helpdesk@sdp.cl
email support group 1: group1@sdp.cl
email support group 2: group2@sdp.cl
If the mail is addressed to email SDP: Apply template "default"
If the mail is addressed to email support group 1: Apply template "Group1"
If the mail is addressed to email support group 2: Apply template "Group2"
Thanks,
Mauricio