How to Import CIs with used by EmployeeID
hi all, how can i import assets/CI's with used by Employee ID, currently it takes requester name, if matched it will assign to requester, else it will also create new requester and assign the same. what happens if there a spell mistake in requester name or if we have more requester with same name, Simple Question. It can be possible to link with Employee ID ? with regards, Anand
Clearing deleted tickets
We get a lot of spam or mass email replies that come into support center plus and we end up deleting them. These build up very quickly. What is the correct way to clean these out of the support center plus database?
Technicians in each Support groups
Dear, SDP Support Team I found a way to check what's the Support Groups of the technician they are associated. By clicking Admin->Support Groups->Select Group that I need to check then I will see Associated Technicians in each Support Groups. It's very useful for my audit stuff. But my problem is when I need to check all of Support Groups, I spend a long time to perform this task. Could you please create a query report that show all technician in each Support Groups. Thanks for helping me Best
Automatic announcement mail notification
Hi I want to sent an automatic mail when i add a new announcement. İs it posible? Becouse i didn't see any notification rule about that. Regards
Find features (Support Rep mail signature)
Good morning everyone, I have a simple question in the hope there is a simple answer. Where can I configure the e-mail signatures for the Support Rep's?
Unable to Change Database from Mysql to MSSQL
I am wanting to update my ServiceDesk Installation from MySQL to MSSQL. I had completed the update to the most current build and performed a full backup of the database followed by running the change database script in the bin folder which successfully makes a connection to the SQL 2012 Server and creates the database along with the tables after the restart of the ServiceDesk Application. I then start the restore which is where problems start occuring. I run the restoredata.bat file and point
Report when workstation locks
Is it possible to produce a report showing when a particular windows workstation locked? Same for when it's unlocked?
Latest Public Notes query report
I have the following query report which runs fine, however I want to remove the column "Last Notification Date", but I can't figure out what needs to stay and what needs to be removed just to get rid of that column. SELECT max(ad.ORG_NAME) "Account", max(wo.WORKORDERID) "Request ID", max(aau.FIRST_NAME) "Requester", max(cd.CATEGORYNAME) "Category", max(scd.NAME) "Subcategory", max(wo.TITLE) "Subject", max(ti.FIRST_NAME) "Technician", max(std.STATUSNAME) "Request Status", longtodate(max(nt.NOTIFICATIONDATE))'Last
Custom Query for a New Custom Report
When creating a Query Report its obvious where the SQL goes and can be edited. What about a Custom Report. Am I able to create my own SQL statement to use as the groundwork for a custom report? I'd like to create a matrix report with data and grouping that is not available in the provided drop-downs. Thanks!
ManageEngine ADManager Plus Build 6170 Released !!!
Hi All, We are happy to announce the general availability of ManageEngine ADManager Plus Build 6170 for immediate download. The key features inlcude : Logon Hours Configuration Enriched HDT Audit Reports Manage Users' Group Membership via iPhone App Download page for the complete build : http://www.manageengine.com/products/ad-manager/download.html Existing Customers - take the Service Pack route to upgrade to the latest, Service Pack 4.1 (SP 4.1) available here : http://www.manageengine.com/products/ad-manager/service-pack.html
Ports used by network share
I wish to use a NAS as a network share to deploy softwares and only allowed specific ports for security reasons. Whenever I try to access the designated folder on my NAS (with correct credentials) the access is denied and I believe it is due to the port(s) not being opened on the side of NAS. What port(s) is/are used by Desktop Central for accessing the software repository on the network?
Software Query
Dear Support, How to query that shows Software Name ; "Microsoft Visio" WS Name WS Model/Type User Name Last Login Last Scan On IP Address Site Please Help. Thx & Rgd SRC034
E-Mail command
I have some questions about the e-mail commands. When I use @XXXX@ in the subject, after parsing this is delete from the subject. When I use @@status=xxx@@ then he doens't delete this from the body. Is this normal. When I use the @@resolution=XXX@@ he just give me a link to the template and doesn't show the text of the template in the resolution. Is this normal.
Microsoft CRM and ServiceDesk Plus Integration
Hi All, We are planing to build an ITIL system and ServiceDesk Plus seems it will fits our requirements. But as you guess it can't support every functionality. For example we want to use Microsoft CRM to store customer list. So i am looking for an integration between Microsoft CRM and ServiceDesk Plus. But API seems very light; only create or updates tickets. Can we use API to query ServiceDesk Plus database or push data to ServiceDesk Plus? Any information will be help very much
ManageEngine OpManager 11.1 - Now Available!
Dear All ManageEngine is glad to announce the availability of OpManager Build No 11100 for download and evaluation. Following features are the highlights of this release: CMDB Plug-in - The Plug-in helps you to get in-depth visibility of your assets present in your IT environment. This allows you to manage all your IT components based on their business criticality and make informed decisions Root Cause Analysis Add On - Enterprise IT departments need sophisticated monitoring for each aspect of their
Allow Privileged Manager to remove or update survey results
Use Case: Requester accidentally misreads the survey rankings and marks low when they meant to mark high or vice versa. After a conversation with the requester, a manager should be able to either remove or update the individual survey result.
Automatic announcement notification mail.
Hi I want to sent automatic mail to contacts when ı add a new announcement. İs it posibble? Becouse i can't see any notification rule. Thanks
NetFlowAnalyzer
Hello I just installed NetFlowAnalyzer trial version and it doesn't display anything. I need your help. Thanks!
Cant logon to Demo
Hi I am setting up a trial of ServiceDesk Plus I downloaded. I have installed the trial onto a 2008R2 server using the defaults, except for the port number which I changed to 8888. When i get the login page and I type in administrator and administrator for username and password, I just get incorrect username or password. They must be correct as this is the default install. Can someone tell me why. the firewall is off for the domain profile. What ports need to be opened? Any help would be
Need "notification to Group technicians" option for closed requests.
Currently when a request is closed, the only Technician Notification option is to notify a specific list of techs. It would be better to have the option where all techs within a Support Group are notified when a request in their group is closed. For example, if the Network support group receives a request and one of their technicians closes it, the techs in this group would all be notified that the request is closed. Other support groups would see nothing, as they do not work with those tickets anyhow.
Restored database and now Helpdesk hangs on startup
Hi We had an issue with a server and had to reinstall Servicedesk plus. We have installed servicedesk, which worked fine. Logged in as default login, re-added the license and then logged out and shutdown servicedesk. We then ran the restoredata.bat, which seemed to restore ok. Now when we try and restart it, it hangs on the splash screen after getting about 90 of the way through and if I go into startout.log in the bin folder, it keeps coming up with requestScheme is http every 3 secs. Any ideas
Facing two issue in service desk plus version 8.1.0 Build 8107
Problem 1: I am unable to take schedule backup since a month i just notice today that backup is not created ... As it was working fine earlier. Problem 2: My resolved request not automatically closed after 2 days as it was closed earlier after 2 days. waiting for your reply. Regards MAJ
ServiceDesk Plus - Assets Permissions
Hi, We are currently going through a transition of auditing all of our assets within the business and moving them from our own in-house asset tracker system to the assets feature in ServiceDesk Plus and have encountered one problem; I have SDAdmin permissions on my account, and when i look at the assets currently entered into ServiceDesk Plus, it provides me with the name of the asset which i can click on and edit. I'd like everybody in my team to be able to do this without assigning them full
Custom windows eventlog monitoring
We have several services which write their log entries to at custom logfile. Is it possible to monitor that logfile with Applications Manager?
How to remove the service field in service catalog
Hello, We are using servicedesk plus 8.2. In Admin->Service Catalog->Email to test the ADD NEW FIELD,i added one field named as 1. I was able to remove from the service preview(Right side) but the field 1 appearing in the service fields(left side) of form designer. Is there any way to remove that field 1 from the service Fields permanently? Regards, Rajeshkumar Srinivasan.
EventLog Monitoring exceptions
I have seen old posts describing how to add entries to EventLogExcludeList.txt but it doesn't seem to work. Is this feature still supposed to be working?
Error configuring DNS audit GP rules
I click on DNS Changes > DNS Nodes Removed, then click the Configure link beside "Object level AD auditing needs to be configured for getting proper reports.." and I get this error: - Error Code:80070005 - Error Code:80070005 The service is running under a domain admin account and my logged in account is also a domain admin.
Domain already exists
I am trying to manually add a domain to AD Audit Plus. When I first login I am told that no domains exist and I need to add one. When attempting to do that I get the error "Domain already exists". But it does not as do domains are configured and it complains about it.
User DOMAIN for Service Desk Plus API
I am using the Servlet approach to adding a new request into Service Desk Plus. Here is my string: https://assist.optimation.co.nz/servlets/RequestServlet?operation=AddRequest&username=username&logonDomainName=ONZ&password=password&requester=TestName&subject=TestSubject I am getting the following error: FailurePlease specify the DOMAIN to which the user belongs to What is this error reffering to, and where can I get the value of the DOMAIN?
Restrict Groups by something other than technician?
I'm still in the trial with this product and love it so far. I need my helpdesk to be able to edit ANY AD account that is not a domain admin or an enterprise admin. I know these groups can be restricted per technician but that seems rather inefficient. Is there a way to configure it so that everyone in the "helpdesk" role can't see these groups?
SDP Import EmployeeID from AD
Hello to all, is it possible to import EmployeeID from AD automatically? At this time, we use a CSV file to import in SDP 7.6 but I know that in SDP 8.0 is possible to import additional fields from AD. EmployeeID is a SDP application field and I dont see any way to import like Title, email, etc. Thanks in advance.
Access is denied - Error Code : 80070005
Hi, I try your new fonctionality as : Employee Self-Service Portal ! If i'm log in as user, there is no way for me to upgrade fiels as I ask. I have : Access is denied - Error Code : 80070005 In another post you told to deleguate helpdesk task to the user but I can't do that to all users of my enterprise .... Regards
IP Office SNMP/MIB - Basic Help
Hi, I am very new at this so hoping someone can help point me in the right direction. I am very slowely getting to grips with SNMP but I am struggling with MIB's which I am specifically trying to get to with with our Avaya IP Office 500. So far I have enabled SNMP on the IP Office (System Events, Configuration and ticked SNMP Enabled and put in the Read-Only Community name we are using and the standard SNMP Port as 161. Device ID, Contact and Location are currently blank) and beleive I have set
Manager Notifications - Service Desk Plus
Hi, this might be a stupid question but does anyone know if it is possible to configure a notification to be sent to department/site managers on creation of a new ticket? We have several managers who are very "hands-on" and like to keep tabs on tickets when they are raised. I can see how we can notify technicians using business rules, but no way to do this for requestors...
Date and Time Stamp on User Activity Reports
Hi, I need to be able to report on individuals and how they use the net across our organization. I can produce a report which lists a users activity over a period of time but it doesn't display when each event happened. i.e. Johnny went on www.facebook.com at 10:15am on 23rd Feb 2010 Thanks, Graham.
Worklogs in 8203
We use MESD Plus - MSP and have identified some issues with the worklogs that I would like to raise and see if anyone is experiencing the same thing or has any ideas: When opening the worklogs tab, this takes a long time to display the existing worklogs ~ 10 seconds. Once you have opened the worklogs tab these load in an acceptable time frame assuming you stay on the request. if you navigate away to another request and then re-open the original, the delay when opening the worklogs still occurs -
Manage Engine MSP Report on Calls by Resolved Time per Customer Per Month
We are wanting to produce a report on the number a calls a specific customer closes per month but instead of using the default field Closed Time (Which I still want to include in the report) I want to add the Time a call was Resolved. Requirements Need the Reports to be shown for a specific Customer, To show CallID, Requester, Subject, Created Date, Resolved Time Closed Time Grouped by Priority and Sorted by Resolved Time. Do you have a query that will be able to assist me with this.
Configure external access!
I wonder what should I do so that applicants from outside of my network possão ultilizar aa web interface from other locations
Starting SupportCenter upon boot in Linux
I've created a simple script in /etc/init.d called adventnet-script. The script contains this code: #!/bin/sh . /root/AdventNet/ME/SupportCenter/bin/run.sh I can run the script from /etc/init.d and it works fine, but when trying to startup on boot it never starts. Under /etc/rc2.d (I've verified the correct runlevel) I've created a symbolic link to /etc/init.d/adventnet-script but still nothing. Update-rc.d adventnet-script defaults produces the same as my manual config, so I'm not at a loss. Any
Netflow graphs don't display at the Opmanager
Hello I've just installed Trial version of Opmanager and NetFlow analyzer for testing and everything works fine, but now I have a problem. At the Opmanager I add a link to Netflow and he's connected successful, but NetFlow Traffic Statistics at Opmanger didn't display anything Link below looks like that. http://netflow.home.local/netflow/jspui/consoleDash.jsp?iI=5000025&callP=true&stFull=1391415962685&edFull=1391502362685&rIp=x.x.x.x&speed=1000000000&callP=true&period=1 But when I change allP=true&period=1
Next Page