CC not provided - Error when reply on "Your request has been logged with request id...."
Hi, there seems to be a bug in the latest version when answering via email to a ticket lodgement confirmation. The system adds in the CC field "not provided" and you have to manually delete it to be able to response to a ticket. Steps to reproduce this error: 1) Send a email to the "Service Desk Email Address" e.g. support@yourdomain.com 2) Wait for the confirmation mail "Your request has been logged with request id #1234" 3) Reply to the confirmation mail of above and send it 4) Login to the the
retrieve user password
How a user can retrieve the password to access the call?
Scheduler: "Move requests to unassigned state" not working
In Scheduler, Technicial can set Backup Technician assignment rule for upcoming requests during his Leave. However, the "Move requests to unassigned state." doen't stick. You can set it, hit Save and get a Process completed succesfully -message, but the value doesn't actually get set and remains in the original setting if viewed again. Regards lakend
Rest Api issue GET_REQUESTS
Hi, Could you send me examples of how to refine the search by using the "GET_REQUESTS" operation? as would be the XML with the following filters: Open_User, Pending_Approval. I used: <Operation> <details> <from> 0 </ from> <Limit> 50 </ limit> <filterby> <Open_User> API </ Open_User> </ filterby> </ Details> </ Operation>
Cannot delete a category
I am attempting to delete a category but receive the following error message when I do: Category is being used by a module. Hence cannot delete it from database. But it has been marked for no further usage.
Multi Domain Support authorization
Give an example of setting subj I configured ldap connection domain1 and domain2 and imported user accounts I could not configure authorization from both domains work authorization only one domain host os centos 6.4 SD + 8.2.0 Build 8217
ADSelfService Plus Build 5000 released !!!
Hello Everybody! It is with great pleasure that we announce the release of ADSelfService Plus 5.0. The latest version revamps ADSelfService Plus into a unified self-service identity management solution with support for Google Apps, Office 365 / Azure, Salesforce, Oracle E-Business Suite, Oracle DB and more. Read on for the complete list of features, enhancement and fixes in this build. Features: Unified self-service identity management with support for Google Apps, Office 365 / Azure, Salesforce,
Device Serial Numbes missing
Hi, We are trying to add Brocade FCX switches to our IT Assets, but after the scan/discovery a lot of information is missing, mainly the serial number of the device which is the most important field. Is there a way to fix it, i know the OID for it, can we add that OID to ServiceDesk to get this info? TIA ~Mani
Automating Document Requests in ServiceDesk Plus
This customer request had me scratching my head for a bit but I suggested the following approach to help solve it. This particular client is constantly being asked by users for details of how to locate key company documents, such as the latest terms and conditions for example. As they were the person 'in the know' they were constantly being bugged to provide the information (yes I'm afraid users can't be bothered to look back over their email queue - shocking!). As a result the client was looking
How to dump a report of the Solutions.
Hi, I'm looking for a way to dump the solutions to a csv or xls file. I do not see a way to do that in ServiceDesk. What is the best way to get the data from the Solutions module? Thanks, Mark
Implementing SSO without using the script to create an AD Computer Account
Hi, We are in the process of implementing ManageEngine Service Desk Plus in our organization. Our company is part of a group and our Active Directory is managed by our Corporate IT. We have sent them the script provided to us by our local supplier that we are supposed to execute on our AD to enable SSO for ServiceDesk plus. Unfortunately, our Corporate Windows Admin and our Security team does not allow executing any script on our AD. With this, we wanted to find out if there is another way
Amending the default Response Time (in ms) monitor
We are running OpManager 11.1 build #11100. I want to setup a response time alert to apply to all our routers which do not currently have SNMP enabled. Within each device snapshot it is possible to edit the following response time threshold settings: Monitor Name: Device SNMP OID: 2.2.1.16 I have added the same monitor to the device template using the add bulk monitor but as SNMP is not enabled this does not give me any output. In theory I could modify the above threshold on all 100 routers but I'd
Telephone Number Problem
Hello , I have a problem in User Reports , when I Generate a all users Report to fined Telephone Number of user, I see "-" in Telephone Number Column , but when I go to object Properties and see Modify User Properties page , Telephone Number Filed is filled. how can I fix it? Best Regard
Unable to extract new fields with Universal Log Parsing and Indexing (ULPI)
Hello, I am attempting to extract and index a new field. The regex pattern validates correctly and custom pattern is marked as an identity rule for the specified log type. However, the new fields are not listed when searching through the host logs. Following the video below, everything appears to function correctly except the last part. My new fields are not successfully indexed by EvenLog Analyzer. https://www.youtube.com/watch?v=_qoAtT7kCIw&feature=youtu.be Thank you, Kyle
Slow when sending a reply to a job requester
Hi, when sending a reply to an user on ManageEngine ServiceDesk Plus On-Demand, it's being really slow, anything we can do about it?
Freeze alert
How to freeze the alert for any server/application/device?
Сan not see the traffic that generates the router itself
Hello. I have cisco 3921. Internet connected to Gi0/1 interface. Lan connected to Gi0/0 interface. On both interface i use 'ip route-cache flow' command. Traffic comes from Gi0/0 interface. Then traffic encrypt and goes to internet using gre multipoint 'dmvpn'. Netflow analyzer does not display gre/ipsec traffic on Gi0/1 interface . But unencrypted traffic on Tunnel and gi0/0 (lan)interface I see completely. How can I configure the router, so I saw all the traffic on the outbound interface to the
Default Administrator password not working after initial install
Hi, We have just installed ServiceDesk Plus to try but the initial password stated on the site (username: administrator, password: administrator) is not working. We get the error "Username or Password is Incorrect". This is a fresh install on Server 2008 R2 and we have not set up any passwords during install. The same is also true for the guest account (username: guest, password: guest). I've search the forum but have only found details on how to reset the password from SQL database. Is there someone
Deployment of .NET 4.5.1--offline installer or web installer?
I'm deploying the .NET 4.5.1 update for all of my domain computers (about 170) to provide functionality to one of our systems that we just updated, and my subject line pretty much says it all. Will deploying the web installer (using /q /norestart to run in the background) work? It's not a HUGE deal, but it would put the data load on microsoft rather than having the offline installer come off my servers. Thanks! -Adam
DesktopCentral MSP Distribution Server
Hi Guys, I'm evaluating ManageEngine Desktop Central 8 MSP in a test environment. I've few questions regarding Desktop Central Distribution Server as I couldn't find the answers in the documents plus there are no informative videos about it. I've installed Desktop Central 8 MSP in a test machine and configured it with the distribution server at a remote office. And then from distribution server, I was manage to installed Desktop Central WAN Agent in different computer without any interaction to
Mail fetching email command
The E-mail Command is not working. Every email is being fetched, but i only want " E-mail Subject contains" "@test@" but that doesn't work, am i doing something wrong?
Difference between "Windows" and "WindowsDomain"
I'm struggling to see the difference between the resource groups and agents for Windows and WindowsDomain. Am I missing something? If so, let me know. I don't want to deploy the wrong agent and regret it later. Thanks!
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How to change config file to accept FQDN
Agent Certificate
Hi.. what is the certificate used by the agent on a Windows and WindowsDomain agent installation ?? I have created a new SSL certificate within our own CA environment and associated it the PMP server instance so that when the SSL page is hit by users it opens correctly.. Is this the same certificate that is used by the Agent(s) - if not - what certificate is being used and where does it come from ? We'd rather not use self-signed certs and want to use our own internal Root CA structure for
Business rule to reply to requester
My Help Desk is having a problem with after-hour support. We have on-call for phones, but not emails to the Help Desk. I am trying to set up a customized reply email to the users if they email the Help Desk outside of normal business hours. I am very close to this through the business rules, however the email templates only can go to the technician, not the user. We do not have access to the Exchange Server to create an automated rule, and I cannot have an Outlook rule run local on the client.
can't scan ESXi 5.5 host
Hi there, SDP Version: 8.2.0 Build 8215 As the subject says. I've confirmed that the ESXi server can be accessed via SSH (port 22). It's also accessible via vSphere client. Accessing its https://ipaddress shows the usual ESXi welcome page. In SDP, I've created 2 credentials, same username/password but different protocol: Telnet/SSH VMware Upon scanning the server via Workstation Scan, the following error shows up when using both credential were used (device type set as VMware and then Linux, Mac,
MSSQL Monitor shows (100%) Logfile Used % for a mirrored database
We have a sql database server with a couple of databases. 1 of these databases is a mirrored database. When we monitor the mirrored database the "Logfile Used %" monitor shows a 100% full logfile on the failover partner. Is this 'by design' or is there something I can adjust in the settings?
OpManager not loading. Dead slow.
Hi. Was working fine till yesterday but today its dead slow. Page loads in 1 hr literally.
ManageEngine ADSelfService Plus Service will not start
This server running on windows 2003 Web Edition service pack 2 shows error 1067: The process terminated unexpectedly. Up until a couple of days ago, this service was running without a problem and there have been no recent updates/installs There is nothing in the system or application log other than and error reporting that it will not start. The server has been rebooted several times and occassionally will run for several seconds before terminating again unexpectedly. Can you please tell me what
MDM Android client Languaje (Spanish)
Hello all again, It's possible set the client languaje for Android in Spanish? Also the front end/back end of the admin server will be more international whit Spanish support into its languajes supported. Thank you very much.
How-To: Change Date format used by reports
I want to export a report with a date or datetime column to XLS or CSV for further processing using Excel. But since we use German version of Excel, I can't use the date format exported by desktop central, for example "Mon, Jan 20 2014, 12:00:00". Instead I need the date value in the format "20.01.2014" or "20.01.2014 12:00:00" So, my question is how to change the date format used by Desktop Central especially regarding reports. (In Servicedesk the overall date format can be easily change under "Personalize").
Desktop Central not working after 339 hotfix install
Hi, I was running 8.0.332 and tried to install 339 hotfix, but it failed. Now I can't start the server. Tried to reinstall 339 hotfix - no use. How can I fix the server withput loose the configuration? -Roei
Report error - javax.imageio.IIOException: Error reading PNG metadata
Hi The first time I run a report I get no error and the report outputs correctly however if i then go to run another report or the same one i get the 'javax.imageio.IIOException: Error reading PNG metadata ' error. If i go and restart the SDP-MSP service i can successfully run the report but then any subsequent reports will give the 'javax.imageio.IIOException: Error reading PNG metadata ' error again. Many thanks, Matt
ADAuditPlus - Modified Admin Groups not showing alerts
Everything else seems to be fine...cant get the alerts to populate..Any assistance would be appreciated.
Additional Fields for each product Type
With the current SDP MSP Version, Users can't be able to add additional fields for different( Assets) Product Types Seperately (Eg: Switch or Router). This makes it impossible given situations where some product types might have information not relevant to the other. Example. Operating System for Workstations and Servers is not relevant to a switch or a Router..
URL is not opening inside LAN on domain Users PC
Dear Helpdesk, I have some problem I have set URL or default URL in self-service portal settings of SDP.From there the URL is opening fine,but it cant be open inside LAN on Domain Users.The Users added already in SDP to manual account rather than in MSP account.Please find attachment also.Please help me out.
ServiceDesk MSP - Requester to Technician
Hi, We're testing out ServiceDesk MSP for our business. Having previously used ServiceDesk we was able to change an account that was detected from Active Directory scanning as a requester to a technician but can't see the option avaliable in the MSP edition (8.2). Is there something I'm not doing right or is the feature excluded from the MSP edition? Kind Regards, David
E-mail command
Dear, When I user the e-mail commands I notice this problem. the @XXX@ in the subject get deleted when he parse the mails but the text in the body like this @@OPERATION=AddRequest@@ @@CATEGORY=Network@@ @@SUBCATEGORY=Login/driveletters@@ @@ITEM=Locked account@@ @@MODE=E-Mail@@ he doesn't delete those entry's. Is this normal or should he also delete those entry's. Kind regards Tim Verduyn
Request Counter Contract
Hi, Is it possible to have a tickets remaining counter for an account in ServiceDesk MSP edition? E.g. A customer buys a 25 ticket support contract, is it possible to get a notification or to see wither how many tickets are used or how many are remaining? Thanks, David
Software Deployment - AD Group Uninstall Policy
Hi, Is there any concept of an "uninstall software policy" or something in Desktop Central? What I mean by this, is for example: I have a Software Deployment Configuration targeted to a Group in Active Directory. If I were to remove a computer from this group, it would be ideal that for during the next agent check-in, the software is then removed from the machine. This would make manageability easier. Thanks
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