So I got a question from our facilities guy. They literally are using a spreadsheet to track and manage facilities requests (paint my office, replace ballast in lights in office, rekey door in office, etc.)

He looked at ServiceDesk and drooled over it and asked if it could work for his group since we already own it. I know there are some parts of ServiceDesk that are generic and would work for everyone (assigning workorders, tracking, etc.) but servicedesk seems pretty computer-oriented and it didn't seem like a good fit for him.

They have some items that are specific to their needs, such as equipment relationships (i.e. specific lightbulb used in room 5, special air-filters used in the maintenance room, etc.) as well as scheduled maintenance (i.e. replace filters every 3 months)

I thought I would ask if anyone has tried it

Mark