Hi,

 

We need to produce reports on compliance for response and resolution times.  Under our SLA the clock stops when the status changes to "Waiting for Customer"  This status may change multiple times during an issue.

 

I see from the history tab in the request that this provides all the information related to the history of an item including status changes.

 

Can this information be exported via report - ie custom query and if so can you suggest a sample query thanks