Opmanager how to merge my router two interface into one particular router??
As i discover an router it has two interfaces however its being separated into two router with two ip instead in the business view.... and i want to make it merge into 1 router with two interface Please let me know how i can solve this issues. it happen in all version 7,9,10 opmanager
Update 9.0 failed
Hello i want to update my SDP from 8216 to 9000. But i got the followong Errormessage: Dear User, 9000 migration was stopped as the following managed software are not having CI Type association. Please associate CI Type for these managed software before proceeding to 9000 migration. CI Type association can be done from individual software details page by clicking on the 'Change' option for CI Type. 1. Microsoft(R) Windows(R) Server 2003 Standard x64 Edition 2. Microsoft Office Word 2003 3. Microsoft
Disable survey when using "Close without notification"
Hi, is it possible to disable the survey when using Close without notification, to the contact? Theres only 3 optins under survey settings: Send Survey every time 1)a request is closed. 2)(nr of) requests are closed. 3)(nr of) requests from a contact are closed. We use send survey everytime a request is closed (1). But when we use "Close without notification", we dont want the survey to be sent out either.
Linux with OpManager EE
Hi Is it possible to install OpManger Enterprise Edition in Linux environnement (Central and Probe) for this case i geuss that i need the linux system in both with Central server and probe ? other thing i want to ask about the plugin (Netflow NCM,IPM,SPM) ,add on is that they are compatible with linux system ? Regards Ahmed
Live Agent Status - Add to Patch Mgmt Module
Hi Support, I see the new feature which is the addition of the live agent status attached to the computer name field on the SOM page in build 80347. This is a great new function, but can I request it is also added to all the pages in the Patch Management section? This is something I have asked for, for a long time, to be able to know if the computer is currently up and available when I want to send patches. I have previously requested the last contact time field be added, but adding the live agent
Software Deployment Path Type (Desktop Central MSP 8)
Hi Guys, I'm trying to deploy Ms Office 2010 through software deployment, but I can't see the option to choose Network Path or HTTP Path. Is this option not supported in MSP version? I've attached the screenshots. MSP version which I'm using doesn't have any option to choose Path Type. Another question can someone please explain how the software repository work? I've changed software repository from default to \\testmachine\manageenengine and now whenever I select any package whether MSI or MSIEXEC/EXE,
error patching server
I have scanned a server and chosen to deploy updates. When trying to apply the configuration (or even add another target) I get the following error: "Exception occurred while processing the validateTarget !!!!" Server is running the correct agent and patch scan works fine. Build 80347 Any ideas? Thanks, Dean
AD Group Configuration Deployement
Hi, As discussed earlier, I was told that if I point a configuration to an AD group, as users are added to the group they will be added to the configuration. I have to modify the configurations and hit deploy again in order for it to see the new users added to the AD group. Am I missing a setting or does it have a set time that it checks for new AD group users and the modify deploy just forces the check? Also, if I hit deploy it always says the switch is not defined for the software package. The
restore backup in the 9 SD
I have a question. please tell me: i have a backup of old service desk, how can i restore it in the 9th service desk?
Replication cycle finished with some failures
Hi Guys, Any idea why my Remote Office is showing Yellow coloured and in the remarks it says: "Replication cycle finished with some failures " Regards, Mobin Qasim
Cannnot execute the scripts in OpManager
Hi, Now I am trying "Nslookup" monitoring with scripting. But I cannot execute the script. There is no error message, but it took too long yet noting displayed. But once I run the script the attention about "Windows Script Host" is pop up. Here is my script. Any Idea?? Command line - cmd /c powershell.exe -ExecutionPolicy RemoteSigned .\${FileName}.ps1 ${DeviceName} "ip address" Script body - $deviceName = $args[0] $dnsServer = $args[1] $exitcode = 1 $output = nslookup www.google.com $dnsServer
Hyper-V host problem
Hi, I currently have 2x Hyper-V servers as part of a cluster. The first host added OK and displays the virtual machines. When I attempt to add the second host, it creates duplicate entries for all the virtual machines running on that host. Thanks,
Number of open requests in a given time frame
Good Day! I was tasks with creating a report to state how many open requests (any request that isn't closed or resolved) with in a certain time frame. The issue I'm running into is when I create a Matrix report off of Request Status, I can generate a report with a bar graph that breaks out how many open requests of each status we have which is exactly what we want. The issue is if I wanted to find out how many open requests there were last week Tuesday I can't pull that data due to having to specify
Please help with Module provided in the request is not supported
<operation name="GET_ALL"> <result> <status>Failed</status> <message>Module provided in the request is not supported.</message> </result> </operation>
New MIB / Device model
I have a device called Peplink is a balancer links. Added the MIB through MIB Browser OpManager however, not meeting his model in the model list. What i'm doing wrong?
Clients with multiple IP's
Hi, I am having an issue with certain client machines that may have Multiple IP addresses it appears that clients that have multiple IP 's will not be managed by Desktop central server correctly scans fail, configurations do not apply disabling these additional NIC's with different subnetted IP's is not an acceptable solution as they are required for example for cluster services can you advise how i set one fo these IP addresses for the client as the primary means of comms to the server Thanks
Configuration Status
Quick question. I have a configuration that silently installs software for all users in an AD Group. If the user already has the most current version, will it install over it? If it does, is there a way to filter it to only install on computers that don't already have the newest version? It just says success for the status. Thanks, -Ben
DC8 Spamming new hardware mails: Addition of Hardware Detected:Desktop Monitor,Desktop Monitor
I have DC8 set up to mail about hardware changes made to machines, A very useful feature. DC8 Builds 80340 & 80339 send many mails about new monitors. Most of these machines are virtual but with some laptops and a desktop too. I've had 8 reports about new monitors just for my main laptop which hasn't got any external monitors attached. I'm getting 8 or so reports about monitors for each of the 16 managed machines on my testing network which amounts to quite a lot of spam. If I were to roll out Builds
Hyper-V no classifying VM
I have a Hyper-V host but it is not classifying some of the VMs as a 'Virtual Device'. I am unable to change the category because I get an error which says: 'The Device Cattegory cannot be changed to Virtual Device, if not discovered as a virtual device' Does anyone know why this may be the case?
Setting Up ServiceDesk Test Environment
Afternoon, I am trying to set up a test environment for ServiceDesk for testing of updates and the like I have installed Version : 8.1.0 Build 8110 which is as per our live deployment, I then restored a recent backup which went in without any issues but now the system will not start, I keep getting an error stating "Invalid License File" - any ideas how I can get round this? Thanks, Scott.
Problem with checksum on Malicious Software Removal Tool v5.9 (x64)
I've tried several times to download the latest MS Malicious Software Removal Tool v5.9 (x64) through Service Desk 8 (Build 80339). It downloads and the file size looks identical to the one I downloaded manually from microsoft.com, but I always see a "checksum doesn't match" error and the patch (ID = 15105) is still showing up as "Not yet downloaded" -- is this a known bug? Is there a workaround, such as manually downloading the MRT into the proper store folder? Thanks.
Update Workstation/Servers, then reboot
Greetings I am trying to create a custom configuration that allows me to scan, patch and reboot a group of servers after hours. The policy uses these settings: Reboot Policy Settings Reboot Policy : Force Reboot [ 5 minutes after deployment , include servers ] Reboot/Shutdown window Title : Your Computer will be Restarted Reboot/Shutdown window Message : New Patches are installed in your computer. It will be restarted. It seems to deploy fine, however, the servers do not reboot. No one is logged
False positives for two .Net 4.5.1 updates (15026 and 15028)
Win 7 + SP1 (x64) workstations. Yesterday, after applying latest MS updates using Windows Update, machines were coming up clean when scanned by Desktop Central -- all MS updates released 11 Feb (and earlier) were installed. This morning, after a Desktop Central patch DB update (to fix the Malicious Software Removal download checksum error), the machines are all showing that they're missing .Net 4.5.1 updates 15026 and 15028. I've gone to one of the machines and manually installed the Desktop Central
Autodesk 2013 Uninstallation
I figured out how to uninstall Autodesk 2013 silently. FYI. "C:\Program Files\Autodesk\Uninstall Tool 2013\InvCleanup.exe" /qn InvCleanup.exe will remove all the Autodesk apps. The /qn performs it silently. The icons will disappear one at a time. -Ben
Automate Patch Deployment Fore reboot after XXXX minutes
Hi! I found an unpleasant surprise... DC is doing automatic patch installation for workstations in every monday after working hours. We have configured Fore Reboot after XXXX minutes - its working. But now I discovered... when user is logged in to computer over Remote Desktop Connection, then it will go force reboot immediately after patch installation - it does not wait XXXX mintues.
is in contract report
When adding an asset to a contract, there is a column called "is in contract". How can I create a report that shows all assets and their contract state? That field isn't available to be selected and I am not sure how to create it with a query. Thanks
False positive for Win XP patch 15117 (KB2909210)
I'm noticing that all eight of our remaining Win XP Pro (32-bit) workstations are showing that they're missing Paatch 15117 (KB2909210) even though we've applied all of the latest MS updates using Microsoft Update back on 11 February. As a test, I used Desktop Central to download the update, then manually installed it on one Win XP workstation, then rebooted it, then rescanned it with Desktop Central. It's still showing that it's missing patch 15117. This looks like another false positive. Can
Steps of roll back process while patch updation failed
Hi Team, Would request you to please share the steps of "Roll Back" process while latest patch updation failed. And how to roll back\Switch to previous version. Thanks Satyam Kunal
Dell PowerVault SAN Template
Has anyone succesfully created a template for a PowerVault MD3000i, 3620i. I have obtained the dell storage mibs, but when I attempt to create a template I get an error reporting 'Device cannot be reached check the SNMP parameters'. This is despite them being correct. I am querying the device on the management IP address, which is accessable from my machine, and from the server running OpManager. Thanks,
E-mail loop monitor
I am looking for a way to send an e-mail to a smtp server, then retrieve it using imap or pop (with or without ssl!), and, monitor the total time. Does OpManager have this type of monitor?
Monitoring Spanning Tree links
We have a set of Ethernet switches in a ring using STP, and I would like to monitor the interfaces so that I can detect failures of the links. The method that I am considering is to monitor the two interfaces that connect the ring on each switch (using .1.3.6.1.2.1.17.2.15.1.3) and alert if one of them goes to the disabled(1) state, as in normal operation they will either be forwarding(5) or blocking(2). My questions are: Is there a better way to achieve what I want to do? If this is the best way
Remote Install agent ServiceDesk Plus
Hi, What location is the remote agent? SDP 8114 Professional Thanks, Mauricio Fuentes
Update from 8212 to 8217 Fails
In attempting to run the update I am getting this error in the updatemanager logs. [com.adventnet.persistence.EEARExtractor] [SEVERE] : Exception occurred while extracting eear :: [.\applications/AdventNetServiceDesk.eear] :: .\applications/AdventNetServiceDesk.eear What is the best solution this error.
Change Management 9.0
Have recently added change management and just upgraded to 9.0. Is there any documentation on best practices in setting this up from scratch? I would appreciate any documentation available. Thanks.
Remote Site integration / install
Hi there, I haven't downloaded nor implemented ME SD MSP so far... as I am tring to understand the Setup in general for ME SD MSP. So in our case we have "x" amount of customers, so we are installing ME SD MSP on our Network *PLUS* ME SD MSP on our customer network... or how do we obtain Access to our customers network / assets. Thank you in advance for your help / clarification. Kind regards, Alexander
Assign a secondary engineer/group if you are set to OUT?
Hi Support, We have had a situation where a customer has replied to a request id that someone was looking at before they went on holiday. This was replied to by the customer and wasn't picked up by anyone. It would be really useful that if you logon to the system it automatically changes your status to IN in the IN/OUT swicth in the top right hand corner. When IN all messages for your assigned calls come to you. If you aren't logged in you should be able to assign a secondary support contact or group
I can't make a manual backup
Hello! Help ме please - I can not do a manual backup (built Postgres). After starting the bat file, I get the following:
email notification stops sending
hi support, We encounter an issue when a device trigger an alert and there is no email notifications sent. We tried to restart the server and notice when we restart it sends email alert but for only for a while then it stops sending again. I confirm that my configurations on email and notification profile is OK. I confirm that i can connect to the mail server (telnet port 25) even nslookup on the addresses is OK. Please advise. Your urgent support is appreciated. Regards, Mark
OK and Cancel buttons are cut off of the OU selection field for the inactive users report
I am trying to create a report of inactive users and when I choose the select OU option to choose the OUs that I want to pull users from for this report, the OK and Cancel buttons that should appear at the bottom of the screen are not showing, so I am unable to choose the OUs that I've checked.
Pending request in minutes
How can i generate report about ticket pending time?
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