Need help with SMS configuration
Good morning, I need assistance setting up SMS notifications. I can see the option under the admin tab/notification rules.... but my question is this.. Is there a way to set up SMS alerts for specific type of request? Here is the scenario. A ticket comes in requesting that a fax line be set up. the request template we have set up for this fills out all of the proper fields (category, priority, group, technician, ect...) I would like to see if there is a way to automatically SMS our telecom tech when
Running a report on non-it assets
Hi, I would like to be able to run a report on non-it assets and show all of the respective detail/fields. Whilst I can run a basic report it doesn't show all of the fields that are assigned to the non-it assets. Please can you advise how this can be done. Thanks Graham
Configuring WMI on windows 2008 R2
Having an issue configuring WMI for our Windows 2008 R2 servers. I have checked security and the monitor account has full root access. When in Opmanager the WMI status is failed. Any ideas ?
Error when adding Support Rep
If I attempt to assign more than 1 Support Rep at a time to a role I get an error. You have selected '2' Support Reps to provide login. But your license permits only '16' Support Rep logins. The '2' changes with the number above 1 that I try to add.
Reply problem with images with API
Hi, i have been looking into using the sendReply with the API but found a annoying bug in the process. when i send a message the signature defined in SCP is automatically appended and all images in the signature get a wrong URL here is an example of a URL in a signature sent from the API using sendReply http://inlineimages/Language/Nov2013/15/1385224433250.jpg Here is the same image replying from the SCP portal http://support.domain.com/inlineimages/Language/Nov2013/15/1385224433250.jpg as you
Service Catalog template inaccessible
I recently spent several days working on a service catalog template for one of our support groups and after changing the "Associate groups to template" option to that group (which I am normally not in) I can no longer see the template in admin or the self service portal. I found a similar complaint from about a year ago on the forums but no resolution was documented. I tried adding myself to the support group that is associated with the template but that did not work. Fortunately, I have a link to
Folder Monitor File Count
I am doing a file count in a folder. The count works fine but there are normally no files in the directory. I am getting an "attention" alert that no files match the pattern. Is there a way to suppress this alert? I do not need any type of alert unless there are files in there. I have the threshold set to 1 and the rearm set to 0.
New to OpManager, Exchange questions.
There are two exchange servers but only one acts as the server, other is just redundant. Under Information Store Monitors >Active Connection Count and Active User count what exactly are these? These are showing numbers greater than the amount of employees we have, while the other one shows a very small amount.
Ifindex naming and output data
Hi I am using Cisco 3850 (with WLC and ios SE) and inspecting one routed inteface using FNF and exporting it to a NFA server but NFA server is unable to display output data and inteface index (Ifname , speed) where as SNMP is enabled in the the device and NFA server collecting device name and ip address and input data of the inspected interface. Note: I have observed in L3 switch and NFA server using wireshark , l3 switch sending both direction data of flow . I am attaching FNF configuration along
"passwords not in sync" message for the password authentication disabled linux hosts
When I disable the password authentication in sshd_config and use PKI authentication when defining a resource, PMP Pro can not verify the passwords even if it can succesfully change the passwords. I use PMP Pro build 6701. Is there a work around or fix other than just neglecting the annoying "passwords not in sync" message.
How to set up an IP Printer
Hi, I would like to setup a configuration to push an IP Printer to a computer. I know there is the IP Printer in the config options but I am a bit confused. The box for "Share Network Printer for Driver Installation" We do not share our printers. The typical installation is to enter the IP through Windows Add Printer Wizard then do a "have disk" to the driver on our server. Can I put the driver path on the server in that box? What I would like this to do is I have a Xerox GPD and a HP UPD configurations
Configurations in a package
Would it be possible to push multiple configurations in a package? For instance, config1 installs the software then config2 runs and changes a registry key. Thanks, -Ben
problem with ELA8063 and Mysql db
Dears, OS: Linux Opensuse 11.2 64bit DB: Mysql 5.0.67 Problem: After installation [clean installation] I see the portal is coming up but there will be no information on ELA dashboard, after reviewing the logs i found many of same exception repeating in serverout and catalina log files (please kindly find the attachments) ps: Please note that before I had ELA8051 on same host with same database, and it was working just fine. Please help me.
Desktop Central ULA & Legal question
Hi, Would it be possible to have a copy of DC ULA ? We have a legal concern, regarding licenses. We purchased DC with 1000 nodes to support our business, we currently have 300 computers that are actively managed, so we have 700 free nodes. We need to deploy a couple of software to our client, which is about 600-800 users. My question is do we need to buy extra nodes or since we will add the computer to DC, install the agent, push the software, remove agent and remove PC from DC, since we don't provide
DesktopCentral: Chat among users
Hi, sorry if I post this here, but i could not find DesktopCentral in the "Select Forum" list on the side int he opening topic form. So feel free to move the ticket if necessary. One of our customers requested if it was possibile to use the chat tool to allow users to talk with each others. My understanding is that the chat can be used only by the operators to talk with the end users, and not by the user themselves to talk among each others. I wanted to confirm this with you and verify, in the case
ManageEngine Desktop Central : February 2013 - Patch Tuesday support - status update
Hi Admins, Greetings and Good day. Here is a quick update on the February , 2014 Patch Tuesday. New Security Bulletins : MS14-005 - Vulnerability in Microsoft XML Core Services Could Allow Information Disclosure (2916036) - Supported. MS14-006 - Vulnerability in IPv6 Could Allow Denial of Service (2904659) - Supported. MS14-007 - Vulnerability in Direct2D Could Allow Remote Code Execution (2912390) - Supported. MS14-008 - Vulnerability in Microsoft Forefront Protection for Exchange Could Allow Remote
Windows 7 - Delete IE 64-bit Shortcut from Start menu
I am trying to delete the IE 64-bit shortcut from the Start Menu on our Windows 7 Machines. Is it possible through the Computer Configurations under the Shortcut option?
ServiceDesk Plus Licence Downgrade
We've got SDP Professional with a five technician licence, but since we purchased this the free version of Standard has been upgraded to five technicians and frankly we're not making enough use of the extra features of professional to make it worth renewing when there's now a free version we can use that will meet our needs. So, how can we go about downgrading our licence to the free version ? We're about to migrate SDP between servers, if we just set up the new server as a free install will we
Internet Explorer 9 install
I know IE11 is out but i have some PCs out there that still have IE8 and i would like to push out IE9. How can i roll this out. When look at Software deployment and under templates it only shows IE11. thanks.
Specific Technician Doesn't Receive Emails
Hi, We have faced an issue that an specific technician doesn't receive emails after a Service Request is approved and assigned to him, the email doesn't show up in Conversations either so I am sure that the issue is not with mail server side. I appreciate any help on this. Thanks.
Approved Change - Set Status Automatically
Hi! Once a CAB has Recommended a change and I as Change Manager Approve (or Deny) the Change I would like the Status to be set as Approved (or Rejected) automatically. Is this something you could look at and when could it be implemented? I currently have to put alot of manual work into changing Status of Changes. Regards, Nicklas Renstrom
Closing Call - Optional Notes/Dropdown option
Original Post September 2006 - Told in next release!!! http://forums.adventnet.com/viewtopic.php?t=19517 I have a query for the wishlist which I believe would be very beneficial for everyone. When you close a call, could we have a dropdown box with user definable options that tell you the reason of the closed call. For example if a customer resolves his own issue, and requires no further help from us choose close, and you get a dropdown (the same as level etc), where you could choose customer resolved.
Voting pages and enhancements
Voting pages and enhancements I was wondering if anyone would be good enough to take a look at the following questions for me please. 1) I was wondering who had voted for this as an enhancement on the voting pages Solution Topic Templates Ability to define a set of topics as a template. This template can be assigned to Accounts. This will greatly simplify the management of topics shown to accounts. I can't see anything on this in the voting pages, or in the discussion topics so why was this put in
Forum - New Type Request
Hi Support, I notice in other forums that you mark posts with "we will think about it" and "in progress", this, is a brilliant idea! Unfortunately I don't see any of these notes, next to where you see "so many people like this idea" within the SupportCenter Plus posts. Saves us all sitting in limbo thinking the hours of work we put in making suggestions and posting are actually getting looked at. I'd like to see this on the SupportCenter forum, but would like to see something a bit more constructive.
Merge DC Servers
I have a couple of companies that run Desktop Central MSP for me to manage their computers. I'm ready to purchase a license and wonder if there is a way to migrate or merge these DBs. Then I plan to create Remote Offices and move them to DSs, to continue using the server they have on site. Is this possible?
Unassigned requests change to pickup rules
Hi SC, Unassigned requests can get picked up by two support reps at the same time. You should not be able to pick up a call that is already assigned to someone without a popup advising. We have had several instances where one person picks up the call and someone elses screen hasn't refreshed within the time period set and both people pick this up, particularly if it is configured in a Notification Rule to add to a group. This results in a rather embarrassing situation where two people reply to the
Welcome Email for approved contacts
Hi all, Some of our Partners have quite a high turnover in staff. We go to a lot of effort to train these people in how to go about getting the right logs and diagnostics for the type of call they are logging. I was thinking that we could add some sort of Welcome email. At the moment once a user has logged a call for the first time they may either be in the system in limbo awaiting for approval, or if you have added the domain name matching to the account then they may be assigned to that account
Changes - Last update time
Is it possible to get the column "Last Update Time" when viewing Changes just as it exists for Requests? It would be a great feature for me to be able to see the last time someone did anything (note/notification/schedule change/edited info etc) directly as I list all Changes. Regards, Nicklas Renstrom
Exchange reporter .net framework required and API not found problem
Dear Team, please find the below Snaps for Exchange reporter : 1- Exchange Reporter with AD360 problem: 2- Exchange Site problem : we do the required above info; but the problem still the same. best regards, huthayfa
Exchange Reporter Plus support , MS Exchange 2013 / Windows Server 2012 ?
Support for Microsoft Exchange Server 2013 or not ? and Can installation on Windows Server 2012 Platform ?
change the wording in e-mail to notify to.....
The wording confuses my users they place their own e-mails here thinking they need to. They don't realize this is to keep someone else in the loop Change the wording to Other e-mail to notify or other people to notify. I think it would be more clearer to the avg user whom we all know well you know.
spam filter not filtering on sender
Hello: I have an issue with the spam filter. I wish emails sent from a specific email address to be dropped. I have two rules in my filter. 1. where "sender is" then multiple addresses 2. where "subject contains" with multiple listings. I have an issue where the notification that a job has been closed is being sent to a CC recipient with an incorrectly spelt email address. The postmaster (the address I've listed in step 1 above) responds that the recipient can't be found. This reopens the request.
Fortinet Firewall - CPU/Memory not showing
Hi, I'm running the latest version (10200) and everything was working fine until I updated my FortiGate firewall (I have a pair of 80C on HA) to the version v4.0,build0665,130514 (MR3 Patch 14) . After the update I can monitor everything but CPU and Memory. When I try to test the monitor, the popup window takes a while to load and give the following message: The Monitor did not respond to the test request Summary Device Name FWVNNY101 Monitor Name CPU Utilization Protocol SNMP OID .1.3.6.1.4.1.12356.1.8.0
Custom naming Format
Hello I try to setup a custom format. Our naming format is: Firstname: John Lastname: From Me Doe Loginname should be: johnfmdo E-mail adres should be: john.from.me.doe@domain.xxx Can I setup this on some way, to automate this?
Can I automaticaly send approvol request to asset owner?
Hi! My case - request access to resourse (server for example). This server add to CMDB. I can create in Service Catalog request form which allow users to select this server. And I want automatically send approval request to server owner (in addition to send to user manager). Its possible in SD+? Im can`t search nessesary field in form designer.
Adding a DigiCert certificate to ADSelfService Plus
I am trying to add a wildcard certificate to our new installation of ADSelfService and am running into trouble. I am running the following command: keytool -import -alias SelfService -trustcacerts -keystore SelfService.keystore -file myCertFile.p7b After entering the password, I am greeted with this error: keytool error: java.lang.Exception: Input not an X.509 certificate This is a 2048-bit key. Does Tomcat/ADSSP support this key size? Thank you for your assistance. -------- update on 9
Exclude some AD accounts from ManageEngine ADAudit Plus monitor
Hello we have a huge transaction is our network, every application is using an AD account. I would like to not monitor some application activities (file access/modify) How could I exclude some AD accounts from ManageEngine ADAudit Plus monitor ? Best regards Mark
Expand all and filtering the system discussions
Hi all, the discussion part of a request needs some additional tweaks so that it becomes more user friendly. I have a list of three proposals for future development should make everyone dealing with requests via SCP quite happy: 1. The discussion section should allow to filter out the system notifications - these are used only for tracking purposes and typically are just polluting the conversation 2. The discussion list should have the possibility to expand all conversations in order to allow everyone
Mac OS X Mavericks (10.9) Support with Scan Script
Hello, As with the folks using Asset Explorer, my SDP Scan Script does not see software on Mac OSX Mavericks. Has this been corrected? As of what build number? I'm still at 8206. Thanks, Brett
Survey Settings - Welcome Message
Hi, I believe i've found a bug on welcome message under Survey Settings. I've changed the welcome message and save, but after that if i click Preview Survey the message that appear it's the default and not new message. I've tried to restart SD+ service but with no luck. I've notice that if i change display language, SD+ translate the message but again, does not reflect my changes. I'm on build 8216 under 64 bit version. Can anyone help on this? Regards.
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