IP SLA Query
Hello Support, We're in the process of evaluating NF9. We're currently assessing the IP SLA features. After applying the feature on two devices we noticed an inconsistency with configurations applied. On the first device the following configuration was applied: ip sla 104 icmp-echo 21x.xx.xx.xx source-ip 21x.xx.xx.xx request-data-size 24 tos 30 timeout 60000 threshold 200 owner NetFlow ip sla reaction-configuration 104 react rtt threshold-value 200 150 threshold-type immediate action-type trapOnly
Opmanager Won't Start (Java EXCEPTION_ACCESS_VIOLATION error?)
After a server reboot OpManager will no longer load up. The service is running on the server (Win2003) but nothing will come up via a web browser. A look at the wrapper.log indicate this may be a Java problem: INFO | jvm 1 | 2014/02/12 11:56:26 | # An unexpected error has been detected by Java Runtime Environment: INFO | jvm 1 | 2014/02/12 11:56:26 | # INFO | jvm 1 | 2014/02/12 11:56:26 | # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x4d0910be, pid=6528, tid=7780 INFO | jvm
Variables available to scripts
Is there a list of variables that can be passed to scripts? I current use %username% and %password%. I also need the email address and manager DN.
View unassigned requests with "all in group & assigned to him" group permission restrictions
Hi; We've recently turned on the "all in group & assigned to him" group permission restrictions. This does not allow viewing of any requests where the group has not been assigned. This has two impacts. Firstly, technicians are no longer able to use the "quick create" functionality - as this creates a request with no group assigned - and this is not allowed with their permissions. And These technicians are no longer able to view the unassigned group queue. We use this group extensively for technicians
Change port used by Password Manager Pro
Hi, Is there way to change the ports used by PMP such as 135,139,445 & 5768 to use only one port ? Alteast change 5768 to 443 for Agent mode password reset ?
Technicians Task
How can i view Open and Closed task for Technicians in the system?
Twitter Setup
Hi, Is the twitter alert still available on OpManager latest version? If yes, how do I configure it? Many thanks. Rita
regarding NBAR in Cisco
Dear Team, Can we configure NBAR in cisco 7609-S with RSP720-3C-10GE ( 7600-PFC3C-10GE) card? Actually i need to capture Skype, Viber and other application traffic in Netflow Analyzer? I tried to search in Cisco site but could not find it.
Question about Device Expert
Hi: My question is this: is there any way that DeviceExpert send automatic command lines to a device group to do a task? and how can i do it? Thanks!
Email Notification
Hi, I have currently enable the incoming mail server setting for email fetching in service desk plus. I want to know one thing as per below scenario. 1)User A created a HDR " My system response slow" through Helpdesk managemnet web portal. 2)User A get ack on his email that your request has been logged with ### this ID. 3) Request is landing on the helpdesk group.(which have 3 memebers) each member get the email notification that request land on his group 4)one of the Technician from helpdesk group
Subcategory and Item list are not sorting alphabetically... is there a fix?
We had the Manage Engine Service Desk Plus and the subcategory and Item list are not displaying the items alphabetically. It was on version 8.1.0 build 8127, and we are using IE 10. We thought it could be the compatibility issue so we upgrade the Service Desk to version 8.2.0 build 8200 hoping that it would fix the problem, but it didn't. It's still not sorting correctly. Is there a fix for this? Thanks
Help me config APM InSight
When i runing have some problem in log file : 2/11/2014 11:24:51 PM - [3:(INFO)<t:4>] - [TName: DotNetAgentServiceThread]Configuration initialized. 2/11/2014 11:24:51 PM - [3:(INFO)<t:4>] - [TName: DotNetAgentServiceThread]Agent host started at 2/11/2014 11:24:51 PM 2/11/2014 11:24:51 PM - [3:(INFO)<t:4>] - [TName: DotNetAgentServiceThread]Host started 2/11/2014 11:26:53 PM - [3:(INFO)<t:10>] - [TName: ]Starting agent agent Id: 9bedc3da-e1cd-4be6-8757-3281af68884a, Name: SV13 Application 2/11/2014
SQLException occured while retrieving candidate rows from the master table AuditGroup
Hi, When I try to delete workstation and server asset (I've 4 assets involved) i receive error message FAILURE :Database exception while deleting Workstation. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File. Anyone know this problem and can help? In serverout0.txt i have: SQLException occured while retrieving candidate rows from the master table AuditGroup [09:22:17:438]|[01-31-2014]|[com.adventnet.servicedesk.asset.action.WSListViewAction]|[INFO]|[163]|:
Problem with tech groups that has group email
First of all there was a post https://forums.manageengine.com/topic/different-groups-different-emails So didn't fixed my problem. The problem is, I'm trying to reply on request in SDP I've got in CC field sb.support2 (screenshot - 3jpg) - wtf? Why it's there? If I try to change technician from "group 1" with group email assign, to "group 2" (also have group email) SDP+ is going mad. It's starting to generate tickets\requests in "group 1" and "group 2" and this is infinity process. Once it's created
ServiceDesk Failure to Restore Backup
Afternoon, I am trying to restore a backup of ServiceDesk onto our test environment and I am getting the following error: C:\Windows\system32>c:\ManageEngine\ServiceDesk\bin\backUpData.bat '.\setcommonenv.bat' is not recognized as an internal or external command, operable program or batch file. 'java' is not recognized as an internal or external command, operable program or batch file. Any ideas? Thanks, Scott
ServiceDesk replying to itself
We have an issue since upgrading to build 8217. When a request is edited/resolved it emails the service desk email address as well as the user. This causes the ticket to be appended and automatically re-opened. Any suggestions? Couldn't find anything in the admin settings that may have changed.
Ability to Change Items on Multi-Requesters at once
Would be nice to be able to select multi-requesters then set an item common to all. Example: I need to set all my principals to See all requests for their Department. Now I have to open 120 Plus requesters one by one and set this option. Thanks
Custom Naming Format for User Creation Template
I'm trying to create a custom naming format so that the logon name is the first letter of the first name and the first letter of the last name plus 001, i.e. Joe Bloggs = jb001 The 001 would then increment if we had a user with the duplicate initials, John Brown = jb002. I've managed to set up the naming with a format value of %givenName%1[L]%sn%1[L], but just need to add the incremental number. Is this possible? Thanks.
Fortigate 300C device template with new performance monitors
Hello: I just installed the OpManager 10 on windows to test monitoring of a fortigate 300 C box. I created a new device template because the OIDs for the performance monitors on the Fortigate 300 or 300A templates did not match the correct OIDs to get the CPU, Memory and Session count info for the 300C box. Everything works fine, I can do the polls via SNMP, I receive the traps, etc., but a "cosmetic" issue happend. The dial graphs for CPU, Memory and Session Count said "No Data Available". I googled
managing local users at once
hi, i am trying to reset a local user password on all pcs in our AD environment using the local user management. but using the tool i cant find where to reset a password for muliple computers at the same time. i can just reset for a computer at a time does anyone know how i can do this please?
custom report for archived request
Recently upgraded to 8.2.0 Build 8215. I'm trying to customize a report to identify certain tickets from 2013. Tickets completed earlier than August of 2013 have been archived. I can successfully search the unarchived request. Can I design a custom report that will search and identify certain tickets in the archive? I didn't think it would be difficult but I can't seem to figure out a way to do it?
Asset status automatically disposed if not scanned in last X months.
Hi all, I'm managing a lot of workstation, and I'd like if it would be possible to set automatically to "Disposed" all these workstation that was not been scanned with success in last n month. Can you help me? If it is not possible, I think that could be sufficient to add to the workstation filters a field like "Last scan date", with the more recent value (for each workstation) in the field "audithistory.audittime". With this field, I would be able to filter manually the assets and I could be set
Scanning HP printers
Today i wanted to add some printers to our Asset list in ME SDP. In the past, every printer was scanned and all information was correct. After scanning 2 printers today i noticed they didn't show the correct information in SDP. The same type of printer in an other location was added in the past without any problems. The problems started with the latest changes for scanning CI's. For example, printer added in the past: PRN0017 prn0017.DOMAIN.local HP LaserJet P2055dn CNC173997 Printer added
Upgrade of OpUtils Plugin
I recently did an upgrade of OpManager to the latest version, but I cannot find any instructions on how to upgrade the OpUtils plugin. What is the process for doing so?? Thanks.
Password Expired Users
When I click on the Password Expired Users link from the Domain Dashboard it show users in the list from the AD dumpster. Is there a way to prevent this? Since deleted users in AD are kept for 180 days I would expect them to be expired.
Migrate Tasks
Hi Is there some way to move tasks between Requests and/or Projects? If not, please could I request something is added - for example, when editing a tasks, a drop down that allows us to move it to another open project or request. This would be really useful where people use the projects to organise their weekly and monthly tasks.
import from CSV monitors and assign a resource
Hello I wanted to import a csv file monitors. When importing I choose user or department but I can not find the resource to which it can be assigned. Is it possible to add a field assignment to a resource when importing from a CSV file? Now I have to manually assign monitors and the large amount of equipment I'm losing a lot of time on this. Regards
Single Sign on
Does DTC support Single Sign on? Its a pain to sign in every morning when SD+ signs in automaticly and i have to manually sign in to DTC. Cheers, Jamie Cameron | Service Desk Engineer | Central Otago District Council TEL (03) 440 0699 MOB (027) 221 5993 FAX (03) 440 0661 EML Jamie.cameron@codc.govt.nz WEB www.codc.govt.nz
Insert image in a canned response.
Hi, I see that is possible to insert an image when you reply a request. But want I want to know is how I can add an image to a canned response. There is no insert image button. Best regards, Jonathan Alé
Error when configuring mail
I get the following error in Mail Configuration FAILURE : Exception while processing the request. Please report the problem to the system administrator, with the Error Code - 1,392,065,310,979 Any idea how to correct this? Thanks!
[URGENT] Problem on monitoring WMI
There are devices which stopped monitored. WMI credential is fine and CPU is monitored without problem. But other than that, Memory and HDD is not monitored. When I manually check the Performance monitor it works but not automatically every 15 minutes which is intended to. It reads the Memory and HDD only when I manually check. It used to work w/o problem but now most of... maybe all of the windows Memory and HDD WMI monitoring stopped. Also, When I delete the performance monitors of Memory and
Exchange Reporter Plus 4.7 Build 4701 RELEASED
Hi, Greetings from ManageEngine Exchange Reporter Plus Team! We are happy to announce the general availability of Exchange Reporter Plus 4.7 Build 4701 with Exchange Server 2013, Windows server 2012 platform & Windows 8 Platform support in the application. New Features: Support for Exchange 2013 environment included. Support extended for Windows server 2012 platform & Windows 8 Platform.Enhancements: To eliminate dependency on scheduled tasks, instant report generation support extended for the
Admin Account
So, I've got my Pro license installed and would like to remove the default admin account or at the very least, change the password. Can someone tell me how to do this?
Schedule Dashboard View as regular email report?
Is there a way to have the dashboard view being sent to a recipient as a regular report, i.e. once a month?
Servicedesk Plus SSL move to another server
Hi I have now tried for a week by reading all the guides I could find on how to move SD+ to a new server. I have the latest build 8217 on both servers (live with SSL and certificate installed and a new one clean installation with the same build 8217). After taking the backup on the live server, I copy the full .data file to the new server (which is working fine). I shutdown SD+ on the new server, run the restore.bat under ...\bin. Restore completes without any errors. Now when I start SD+ again
Can't Copy/Paste from Clipboard into editor using IE since 8217 upgrade
Has there been a change to Service Desk Plus from 8213 to 8217? I upgraded to 8217 (from 8213)over the weekend and now I cannot paste images from the clipboard into requests, changes, solutions, etc. This used to work. When I try to right click in the body of the editor using Internet Explorer, Paste is grayed out.. This has been working for many months. Chrome and Firefox work fine. IE 8 and IE9 produce the same result. We use this extensively and unfortunately using different browsers in our
SQL versions supported in SDP and DC
Hello I`m just wondering which versions of MS SQL that are supported by the ServiceDesk Plus and Desktop Central?
Desktop Central Progress bar & Locking user UI
Hi, I have 2 questions regarding software deployment, is it possible to change the image on the deployment progress bar, we want to change it to our company logo also is it possible to lock the user UI while a software installs ? Thank you,
Ability to prevent requester from viewing the Resolution
We would like to have the ability to prevent a requester from viewing what a tech inputs as a resolution. It would be enough for the requester to just get a generic response letting them know that their ticket has been resolved. Thanks
Licence removal
Hi, i am interested how to remove existing licence from Service Desk Plus to revert it back to demo/trial
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