• a table of all requests assigned to a group, with 
• a summary stacked bar graph showing the status of requesters tickets e.g. Bob has 2 open, 10 closed etc.
  
  
  

This is showing the responsiveness of a high priority project.

It would be good to be able to change the colours on the bar graph. They currently show red for closed tickets but to us it should be green or at least gray. It is good to deal with tickets and have them resolved! Red means bad or that something is outstanding.

Is there a system file where I can change this in the meantime? I'm a web developer. I note that some Jasper reports exist in the web tree structure. Is there a way to safely customise them?

It would also be good to be able to plot the elapsed time of tickets in a meaningful way. It doesn't seem to work too well with a line graph.

Thanks,

Mark.