We are demoing Service Desk Plus.  We are finding the search function limiting.  Is it possible to search for exact phrases?  Or is the search limited to one word only? 

We search by address a lot and are having problems.  If I search for the address “907 N” it will return every request that has an “N” in it.  Not just that phrase.

Is it possible to search by:

Exact phrase in quotes? For example “907 North”

Or

Any of the these words with an OR statement?  For example:   907 OR North

Thank you,