ELA Backlog Problem
I am running ELA 8.6 build 8065 and I have 17 AD servers that its collecting logs for. My ELA server has a huge backlog in the data folder that normally grows about 2-3GBs per day and the server never seems to be able to catch up. The only way it can catch up is to disable all log collection for a day or two but then I missed logging for those 2 days. Anyone seen this and have a fix? Any ideas? Is there someway to schedule log collection so it disables a few hours a night for it to catch up something?
Inactive users report has errors due to not interrogating all Domain Controllers
Hi there. We have our domain configured in Desktop Central. However, we have three Domain Controllers all at the same site. Desktop Central only supports the entry of one domain controller, with your Help system stating to use the 'nearest' one. Running the 'inactive user accounts' report results in the wrong data being displayed. Desktop Central interrogates just one Domain Controller and receives the logon data from that one DC. If the user has been authenticated by any other DC, the data does
Is it possible to automate a ServiceRequest
Hi. Is it possible to execute a Windows PowerShell script from a SD+ Service Request after that the request have been approved by the approver. This to automate the execution of the service request. As an example: 1. A user submits a SR in SD+ 2. The request is sent to an approver 3. The approver approves the SR 4. Then a powershell script is executed (for example to put a AD user in a AD group based on the fields filled in the SR form. best regards Markus
Guidance
Hi Support team, I have another two department looking to use the ServiceDesk plus. Currently IT use it, but our Web Team and Facilities Department want to use it as well. Can you tell us what is best options to get this to work if possible. I know I have asked before but if someone could help us on what to do that would be great. Regards, Keith.
Configure ELA to receive SEPM logs
Per the website it states "Collects logs from heterogeneous sources (Windows systems, Unix/Linux systems, Applications, Databases, Routers, Switches and other Syslog devices) at a centralized location". Per PCI 5.2.d, I have to retain AV software logs. I'm looking around and do not see how to set ELA as the external syslog server. I already have an agent installed on my SEPM server collecting the Windows logs. Any idea as to how to set this up correctly? I understand that SEPM backs up the logs,
Feature request - TLS SMTP
We need the ability to encrypt smtp credentials.
Problem Updating to Version 9000
Hello, I tried to update ServiceDesk to version 9000 from version 8127. It was unsuccessful. Fortunately i have the backup created (MY SQL). In order to revert back to 8127 and restore the Backup, i need to install Version 8021 since on the installation process it still offering the option to use MY SQL. The problem is, i installed the Enterprise edition with 30 Days trial, instead of Standard Free Edition. Question are: - How to go back to free edition? - If i have to reinstall the ServiceDesk again
Release 9, search for requests
Now when I have upgraded to release 9 I can't use the search field in a way that I used to. A default search doesn't result in anything, it's all blank. I'm trying to search for keywords in an open or closed request, for example "word template" and I get nothing though I have an open request with the keywords in the request. I can use the solution search and notes search but I can't search in request texts.
Share reports between users
Greetings. One of our customers asked us the following: - If he creates a new report in the environment with the admin account, this report is not shared with the another user profiles - Also, if a user with operator profile create a new report, is not shared with the other users with the same profile. Is there a way for share the reports into the ELA environment? Kind regards.
Help with Auto Logon Helper for web sites
PMP Support, I am running into issues setting up a successful logon helper that is as automated as possible. My first question is: Is the “PMP Bookmarklet” required, or can the Resource URL page be opened and logged into with a single click? Either way, this is what I’ve tried so far: I created a resource of type “Web Site Accounts” with this information: Resource Name: Site NAme DNS Name: FQDN of system Resource URL: https://[full_URL_to_login_page]/ When I click on the entry under “Web
How does SDP MSP determine the mode for requests via email?
Hi everybody, does anybody know how SDP determines which mode to set for requests created through incoming email? I assumed it would be a business rule or a configuration setting in the email section but didn't find anything useful. Thanks, Helge
Scheduled Password Reset for Specific Accounts in Windows Domain
Hi, I have a WindowsDomain resource which has user accounts created under it. I want to schedule a password reset every X days for some of the user accounts under the WindowsDomain resource. I can only seem to be able to schedule resets for the entire Resource and not individual accounts underneath the resource. For example, there are usernames which I do not want to reset (e.g. service accounts which can't be reset automatically due to application requirements, or user accounts I want to change
Map & Business view refresh
Hi Is it possible to change the refresh time for maps and business views? Thanks Richard
Windows 8.1 problems SDP
Hi! It seems there are some Security problems with Windows 8.1 machines and SDP 1. Agents can't be updated (Error in communication) 2. Remote control with agent doesn't work. (Error in communication) Anybody tested this issues? DM
Can't get in touch with ADSelfService plus support team
Dear support team, Our client contacted to support team and he joined a remote session. But his problems are not resolved. Now he wants to join a remote session once again,he contacted to team via mail,even call but he didn't hear any feedback from you. Please kindly send me a mail about period you can arrange a remote session for him ASAP.It is very urgent to us. My email address is: hien.nt@i3-vietnam.com & our client's email address is: nson@coca-cola.com.vn Our client's system is stopped because
Listing all Activities - Column chooser doesn't provide Account or Request?!?!
Hi SC, The list All Events page doesn't give you the option to choose the Account or the Request in the Column chooser. The default view shows Associated to to tell you if it is an Account or a Request, it's not a lot of use without knowing which account or request!! Please can we see which account or request this event/task is attached to in the default view please?! Cheers Rich
OpManager and Servicedesk same machine
Hi Everyone, A long time ago I used to run OpManager and ServiceDesk Plus on the same virtual machine. There was something I had to change in the conf file though to get it to work. Otherwise what happens is OpManager keeps logging me out. I did a little searching but most of the posts I found are very old. Can this still be done with the newest versions of OpManager and ServiceDesk Plus? On an unrelated note, is there a way to change the email associated with this forum ID? I don't have the address
Pass Resource property Value to Password Reset Listener script
Hi All, Property named "Serial Number" is added to a custom created device type and now a Password reset listener script(powershell script) is added to notify the device in which the "Serial Number" field is necessary. How could I pass this "Serial Number" value to the powershell script which is being called when password is reset ?? By default only certain parameters are passed( resource name, account name, old password, new password, Ip address)
Technician disabled but appears on work log
Hello, We have a disabled Technician and is not associate to any site ( by default now appears "Not in any site" ). But the Technician still appears on the work log, how can we make it disappear from the work log ? Regards, Tomé Lopes
Different initial responses to different email domains
I am not sure if this feature is already included in the latest version of SDP? We want to be able to recognise an email from abc.co.uk domain and send a different initial response to that that we send to email from def.co.uk domain in the same way that we can with signatures on group mail settings. e.g. we have different response times to ABC company than we do for DEF company and the initial response email needs to state this. Can that be done please? Thanks in advance.
ManageEngine Plus Servicedesk Outbound emails issue
Dear Geeks, I am facing an issue with respect to auto reply of ManageEngine Service Desk. internal emails (from same domain) are working fine and replies are being received where as external emails are not receiving auto replies . I had verified that there is no such limitation or configuration installed on exchange end. Any help regarding thiswould be highly appreciated.
business rules not working after 9 upgrade
We have found that our existing business rules are no longer being applied to jobs any more after the upgrade to 9 It also changed our OR criteria to AND , and I thought that was causing the rules to not run , but after fixing the criteria , they are still not running
Exclusion list for File Monitoring
Hello. I've listed several directories in the "Exclude" box under File Monitoring / Templates and editing a template and separated them with comments (see screen shot below). It seems as if only the first two entries are working. Is there a limit to how many entries can be in this list? Thanks, Joe
Re-indexing logs for new extracted field
Is there a way to get a new extracted field to index older logs? OR have the server re-index already imported logs?
Missing remote control button
I have spend hours now trying to get the remote control button available, I have assigned the remotecontrol right to the accounts and i have verified that the "Enable Remote Control access for all workstations" is set to Yes, I got it to work yesterday but today the button is gone again :/ What is wrong?
Business Rules based on In-Coming Email TO: Field
I have to Aliases on our email account that we use for service desk one for email issues and one for memberservices. I am trying to create a ticket using the business rule depending on which email the request comes from. Should this be possible? What happens now is Ticket gets created but it doesn't get placed in any group. Thanks
Release 9, close changes
After I upgraded to release 9 my formerly "Completed" changes are now visible in my filter "My open Changes". Did I do something wrong when I went through the wizard because I want my old "Completed Changes" to be set to Closed. I think that this new workflow looks great and we will use it from now on, but I dont want to se my older closed (completed) changes in the "My open changes" view. How can I resolve this?
service Desk PLUS Error during startup, error during installation of PATCH
I have a windows 7 computer, I downloaded Service Desk PLUS. when i try to startup the server the loading stops after application layer started. i then tried to update to the next patch Migrate fromBuild 8200,...8211 to Build 8212 and i get the error: "latest built hence patch need not be applied" but i know i am on the basic built because i just downloaded this today. 2/23/14
Exporting a report, set the default file-name to be the report title?
I think it would be great if when exporting a report, the default file-name that the report wants to save itself as is the reports title? Currently when I run a report and then export the report to a PDF or XLS file the file-name seems to be random, in my case 1361974124819.PDF where it would be more useful to me to be something long the lines of the report title with maybe the date and time? i.e. SampleReport_27022013.PDF
Delete request from database
Hello, I have the following problem: because of a misconfiguration of the email server, i have an request that has thowsands of automated replies to it and the database has grown to tens of gigabytes. I tried do delete the request from the interface but the operation times out or the computer runs out of memory. Is there an SQL query that I can run to delete the request? Thank you.
Strange characters in email after version 9 upgrade.
Since we have upgraded to version 9 (build 9000) we have noticed that some of the emails contain strange characters, for example we get: Dear Myke Apples,\r\n\r\nThank you for your helpdesk request.\r\n\r\n Before we got: Dear Myke Apples, Thank you for your helpdesk request. Can you explain why these control characters are showing?
Cannot restore logs from archive
Hi all, i'm tried to restore from log archive but the process still run from about 3 days without completion. How can i debug this strange behavior, how can i restore from archive?
Dell PowerConnect 62XX MIB Problem
I am trying to compile Dell PowerConnect 62XX MIBs for upload in OpManager. I have used two MIB compilers and received the following error when I attempt to browse the MIB: Error parsing MIB:FASTPATH-SWITCHING-MIB.smidb Exception while loading MIB:Not a valid MIB file : C:/MANAGE~1/OPMANA~1/./mibs/FASTPATH-SWITCHING-MIB.smidb I will attach the MIB files that I downloaded from Dell for my current firmware version (3.3.5.5). Thanks, M. Hutter
Report Software installed by workstation and filtered by site
Hi Please help me with the following tabular report: workstation, Os installed, software installed (microsoft office), type (managed), asset state (in use) Grouped by Workstation and filtered by Site Thanks in advance Regard
Alarms Not Clearing
I added my Cisco routers to the system and then setup the email notifications. To test the notification process, I modified the threshold on one of the monitors so that it would send me my test email. This process did work, but when I cleared the alarm and then turned off the threshold option, the system still states that a monitor is in error even though the router shows no alarms (Clear). A picture is provides showing the problem. Using the same monitor as mention above, I attempted to reset the
APM Plugin
Does APM Plugin monitor SAGE SAARI application ? Regards Ahmed
Acknowledge E-mail Cc users by e-mail when the request is closed - Not Working 8009
The above feature does not work. We have to manually add the address to E-Mail ID's to notify which I'm sure you can understand defeats the object of it. Nor is the resolved one. Any help please.
java.exe*32 using 100%CPU
I have ServiceDesk Plus installed on a Windows 2008 STD Sp1 server with a SQL Server 2008 R2 back end. the version on ServiceDesk is: 8.2.0 Build 8208. Now this server is a colne of production which will be used to test our upgrade process. Now when I start the ManageEngine ServiceDesk Plus service the java.exe*32 service take 100% cpu. The application runs for around 10 min then it stops. In production when the service ( ManageEngine ServiceDesk Plus ) starts the java service only uses around
Auto CC Options and suggestions?
Hi SC team, Firstly hope you are having a bit of a break, as you guys never seem to stop, and here is to a happy and bug free 2011! Now back to the original reason for me contacting you I'm afraid!! I am a bit confused as to the Auto CC configuration as it doesn't, at first glance, appear to be very intuative. I can see in the Admin Guide on page 79 how this is supposed to be configured. I needed to resort to the manual as I couldn't initially get this working!!! To me, and this is only my humble
Specialist's last name changing
Good day! A girl has a role of specialist in SD She married and changed her last name. We have changed her credentials in AD. Now in SD she has 2 user accounts - old, where she is a specialist and new, where she is a simple user. Why changes in ActiveDirectory did not apply in SD? SD build 8.217
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