SDP MSP not affected by Heartbleed
Hi Users, Heartbleed is a vulnerability detected in OpenSSL. The details can be seen here. ServiceDesk Plus MSP will not be affected by this vulnerability as we do not use OpenSSL in the product. The default certificate is generated using the java keytool and not OpenSSL. So customers need not worry regarding this vulnerability. Please get back to us for further assistance at sdpmsp@manageengine.com. We will be glad to assist you. Thanks for your understanding Santhosh ManageEngine ServiceDesk Plus
ServiceDesk RESTApi ADD_REQUEST INPUT_DATA invalid xml on long Decription node
Hi there, I am in the process of finishing an integration in which the source system's ticket description field in throwing an error when I attempt to post via ADD_REQUEST. A sample of the call is attached. As you will notice the <description> field on the on the input_data will through an error: <operation name=\"ADD_REQUEST\"><result><status>Failed</status><message>Error when performing - ADD_REQUEST - XML document structures must start and end within the same entity.</message></result></operation>
Export from grid to excel for Assets
It would be extremely helpful to export the current data in a grid (such as software licenses) to excel for use and sharing outside of Service Desk.
Report view permision
May I know how to change the report view permission from private to public. I'm using SDAdmin role but I still can't see any report which set at private from other user. Thanks.
assign IT and Non IT assets to each region
hi how r u? I need to assign assets to each region so the assigned technician only can edit in his asset by other means I need to assign technician for each region and this technician is the only one who can add and edit and delete the assets like servers and workstation for his region
Manage report folder permission
Hi, I would like to delete the report folder which created by another user but the user longer in with the company. I would like to delete the report folder which no report in the folder. I have try to delete but error happen said that the report folder cannot be delete. Thanks.
SAML authentication
I have set up MS AD FS and completed the settings in SDP. I get redirected to the logon screen but when a user logs in they get this message.
Heartbleed Vulnerability: Password Manager Pro Security Advisory
Heartbleed vulnerability, the serious flaw in OpenSSL's TLS implementation is perhaps the biggest vulnerability in internet history and has sent panic waves. Naturally, you would be very much concerned and we are sure you would want to hear from us on its impact on Password Manager Pro. If you are wondering what this Heartbleed bug is all about, this is for you: It's a bug in OpenSSL's TLS implementation, a software library used to secure the transmission of private information. It is actually
Heartbleed Bug – ADSelfService Plus is not affected
By now you would have heard of the heartbleed bug that’s been on the news since Monday. It’s a serious bug in OpenSSL that allows a remote attacker to access information such as user credentials on a secure server. The heartbleed bug has the potential to affect websites and services that use OpenSSL to encrypt and protect sensitive data. We’re happy to announce that we do not use OpenSSL in our software solution and website. And, we can confirm that ADSelfService Plus is not affected by the heartbleed
Similar Incident SLA functionality for Service Requests
Currently, SLA's have the option for service requests to be fulfilled within a certain amount of time, but does not take into account time taken to respond. We would like to expand the functionality of the SLA's that are assigned to service requests. We would like the SLA's for service requests to be similar to those for incidents to include the time taken to respond to the service request and not just time taken to fulfill the request. On top of that functionality, it would be nice to have the ability
Automatic creation of requester from their email
Hi - fairly new to MSP so please forgive if I'm asking stupid questions. What should happen when a new requester emails in for the first time? Is he/she automatically created as a requester and email address added to profile? Is name automatically added to their request? Should their email address autofill to the "to" box when I click on the reply button? Thanks in advance for any help Bob
How Do I create A Scheduled Report For MDM?
I want to run a scheduled report for "devices with/without a specifc app," but I only see that option for manual reports. When I try to schedule a report, that option isn't there. I tried making it a custom report, but that only gives me options for desktops and NOT MDM. Please help.
RestoreData Error
I had to migrate a server from version 7.5 to version 8, with a change of physical server included. Then I want to perform a restore from the last backup I had in the old system, but when I make gives me the following error: java.lang.NullPointerException at com.adventnet.servicedesk.tools.RestoreSDBackup.getBuildInfo(RestoSDBackup.java:706) Besides the above error shown above shows me similar errors. Someone can help me with this error. Greetings.
Error starting Servicedesk Plus
I'm running Servicedesk Plus in Windows Enterprise inside Vmware. If I shutdown Servicedesk and start again with "Servicedesk Server" I can't see anything happening. Running "run.bat" Servicedesk goes up but I can see error: Could Not Find C:\ManageEngine\ServiceDesk\bin\jndi.properties even though that file is inside this directory. Last line in DOS window last line is "Please Connect your Client at Http:/localhost:8080" but soon as I close that DOS promt Servicedesk goes down. Only way to start
SNMP TRAPS
Hi We have a tool named ServerView and I would like to know if it is possible to integrate ServerView software with our monitoring software (OpManager), so that the ServerView send SNMP TRAPS for OpManager generate alarms exist. If exist this possibility, you would know inform what better way to do this integration? Regards,
Request Summary - Out by a day
Hey Since daylights savings, we're having an issue where our request summary page is out by a day. Sunday's should be on Monday's for example Anyone else experiencing this ? we're based in Adelaide, South Australia
Desktop Central - Inventory Page - "Summary generation in progress ..." is stuck until I restart the DC Service.
When I click on "Generate Summary", it gets stuck at "Summary generation in progress" until I restart the DC Service. This can happen for days until I manually restart the service.
Integration with log filler
Hi, we are trialling at the moment so sorry if this has been asked before. Has anyone testing integration with Logfiller? They claim to be able to provide info on system logon times and the time users wait for their spinning circle which can feed into Eventlog for reporting. thx
Validation - event log analyzer
Can anyone provide sample use cases or user requirements for Event Log Analyzer? We are initiating Event Log validation soon. Thanks, Gaurav
Report against specific SLA
I make specific SLA's per issue but I can't easily report against that SLA I have to trick the reporting system by using a field or make use the subject field. Why can't we just report against the SLA? we don't use 1 sla for all tickets. we have many specific issues all of which need different SLA's which comes to my next request why do SLA's need to be so general why can't they be specific under tasks i can select an SLA why not have this for all tickets?
Problems with the choice of a member of the CAB when creating requests
Hello I have a problem with accepting submissions. I currently have left an empty field at level 1, when the user creates the application chooses from a list of a person accepting. Unfortunately, after some update there is n o longer such a possibility as an empty field in the levels of acceptance! I can not configure the DEPT_HEAD because I have two heads. If you do not select approver that request will be created without approval with the status open.
ManageEngine Support Experience?
We are evaluating new ticketing systems and I like ServiceDesk Plus, but our pre-sales experience has not been very good. They have not been responsive at all to questions, etc... Just wanted to get some feedback from users on whether their post sales experience has been positive with ManageEngine software or not. Do they respond to tickets in a timely manner? Thanks
I have this error on mail!!! how can i fix it? any one??? any one??? please the application cannot send mails ...
I have this error on mail!!! how can i fix it? The action Report Admins has been failed. javax.mail.SendFailedException: Invalid Addresses; nested exception is: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay for xxx@xxx.com ; nested exception is: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay for xxx@xxx.com ; nested exception is: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay for xxx@xxx.com any one??? please the application
Customize WorkOrder.do to add more functionality to Request View
I am trying to add another button to the "request view". Next to the Requesters name there is a button that allows me to view that requestors assets. I want to add another button there that opens a new window that points to a custom URL and passes the users username as a variable. Is this possible? I can't even find a way to edit the page in the first place. Any help on this would be greatly appreciated!!! Thanks, Ozzie Bock IT Analyst Support.com
Notes not showing in Request tab after upgrade from 8.0 to 8.217
Hi I upgraded from 8.0 to 8.217 and noticed the previous notes made by technicians are not displaying, is there a way or option to show the notes again from the previous log jobs?
Help for a report
Hi, I would like to have the same report like this one (but by group and not by technician). can you help me? Thanks SELECT au.FIRST_NAME 'Technicien', (SELECT COUNT(wo4.WORKORDERID) FROM Workorder_Threaded wot4 INNER JOIN workorder wo4 ON wo4.WORKORDERID=wot4.WORKORDERID LEFT JOIN WorkOrderStates wos4 ON wos4.WORKORDERID=wo4.WORKORDERID WHERE (wot4.THD_WOID=wot4.WORKORDERID) AND wo4.CREATEDTIME >= <from_lastmonth> AND wo4.CREATEDTIME <= <to_lastmonth> AND wos4.OWNERID=(wos0.OWNERID)) 'Total
Business Rule based on Job Title
I need to create a business rule based on the Job Title of the requester. This does not seem to be an options. Please add it.
Business Rules suggestion #1
Currently when setting up Business Notifications you have to select fields from the default set provided by ServcieDesk Plus. Suggest that you provide the ability to create business rules based upon the custom fields that an admin adds to both Incident and Service Request templates
OpManager Device Up-Down
Hi, I have false alarm for device up-down. I did that steps which is written on the forum. -------------------------------------------------- Solution 1: 1. Edit the file \\OpManager\\conf\\Ping.properties 2. Remove the "#" against "timeout=1" and Change the timeout value to 4. This setting will make OpManager to wait for 4 seconds, if the device did not respond. 3. If you wish to change the number of packets sent to check the availability of the device, remove the "#" against "count=" specify the
Approval Process
Currently I have a Service Catalog task set up. part of this is that a number of people need to approve the submission. Since the person who can approve is not the same for each submission, this is manually done via Actions - Submit for Approval. At this point I enter a minimum of 2 people (sending an E-mail). Regardless of whether or not these people have approval status set on their account, they are able to approve or reject (which is fine by me!). The problem is, no matter how many people I send
Notify requester via email when request is overdue
How to notify requester via email, when his request is overdue? Need this option, because requesters want to know, what happend with his request.
Sending notification failed doesn't retain the message for retry
Hi, We've recently migrated our on-premise email to Office 365 and have successfully migrated SC+ to use a mailbox hosted there. Unfortunately, we periodically get failures to send responses from SC+ (I suspect it's down to network bandwidth problems in our office and/or a temporary service outage for Office 365). Whilst this is a pain, my actual problem is with the way in which SC+ behaves in the event of this failure. Currently, the reply window is replaced with a blank page which just
Access Tracking By ManageEngine???
Hello All, We'll see how long this post lasts, but I came across something rather disturbing today after installing our new SSL certificate into the server. FF and Calomel suggest there is mixed content on the login page. In FF, the various links within a site are more readily available. Within the list of HTTPS connections that are hosted on the ManageEngine server I'm running, I found this entry: http://www.adventnet.com/images/35-prodad.gif?ry=c&pi=35 This GIF is a 1px by 1px white file. I'd
I want to not show domain controller
Hi, I want to not show domain controller, password reset / account unlock screen in ADSelf Service application. Is it possible? if click the in the windows logon screen password reset / account unlock button, open the ADSelf Service application full screen
Employee Search embed dont work in wordpress
Hi. I have build an Intranet in wordpress and would like to embed the Employee Search on a Wordpress page. But I cant get this to Work, does anyone know how to get this to Work. Another test I did was to create a simple html page, open it in IE 11, and nothing shows. Open the same page in Firefox/Chrome, and everything is fine. Is it a problem with IE 11 and the java script?
Add domain to AdSelfServicePlus
In my AdSelfServicePlus installation i would like to add another domain but i have an error and i don't know where is the problem. My server is able to reach domain server of the other domain with credentials used, user is already a Domain Admin user of the other domain. In the jpeg attached the error . Please help me . Paolo G
Does SCP support Windows Server 2012
Hi, We have SCP.7.9.0 installed on a Windows Server 2008 as our live environment.. However I need to create a backup server for testing etc. Can you confirm if SCP supports Windows Server 2012 and if it does would I be able to restore a backup from our live environment onto the test env? I have had a few issues with restoring the backup data from 2008 to 2012 Windows server and wanted to check if this is support method prior to diagnosing the restore problems. Many thanks, Lucy.
Opmanager Mobile App - Suggestion
I love the opmanager mobile application, but it could easy go one better. I would like one more button available from the mobile app, available from within each device, which I search to. <edited from original post> "Escalation Actions", > to a list of Manual Escalation Actions which I have created. For instance we monitor a web farm, via the virtual server name. When I'm on call, and get a page that "My Web Farm" URL is down, I know that Server01; Server02 could use a reboot to fix the
Unable to see reports
After configuring devices in opmanager still we are not able to see the reports. It should use the SNMP settings however I am not getting any clear idea how to solve the issue.
ADSelfService Plus 5.1 Build 5103
Hello Everyone, We are gland to announce the release of ADSelfService Plus build 5103. The latest release features some enhancements and bug fixes. Enhancements: You can now export the restricted users list in a desired file format. Now completely exclude restricted users from showing up anywhere in the product Fixed: Issue in automatic password reset. Issue in accessing native mobile apps and mobile webapp. Issue in displaying verification code enrollment information when email option alone is enabled.
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