Allow Requester to Approve Change Requests
Hi, Is it possible to allow Requesters to see and approve change requests for there site? We have it where we raise a request internally which we then go through CAB and need the Site contact to also approve the request. We see they can be part of the CAB but when they log in they dont seem to have changes available to them. Many thanks
Active Directory Backup and Restoring a Deleted User
Hello, I have a feature request that some of my customer asked from me. We want that ADManager Plus take the backup of the AD and restore a user account which is deleted accidently. Thank you for your considerations. Deniz
ADSSPlus Web Page Customization
Has anyone done any major web page customizations on the ADSSPlus pages? I would like to make some changes but not a web developer. Would like to hear/see what others have done and maybe "borrow" some code snipits if possible. Or is there a way to customize the pages outside of the headers? Thanks Pete
RecoveryManager Plus is here! Now travel back in time and negate any changes made to Active Directory objects.
Here is a product that will grant you the power to step back in time and take control of changes and restore deleted or modified Active Directory objects! We are happy to announce the general availability of RecoveryManager Plus - a web based application that will help you perform automated incremental backups of Active Directory objects and negate any undesirable changes. RecoveryManager Plus comes equipped with the facility to roll back to a specific point by choosing a previous available backup.
all software installed on a site Report
Hi there, im looking for a report that shows all software installed in a particular site. is this something we can do? looks odd that you cant select site as a filter when creating a report. many thanks Russ
No data available to generate graph
Hi, some days I can not see the graphs of all the monitors, what could have happened? thanks®ards, Maurizio
change default asset information "Not Assigned"
Hi there, Currently running SDP 8.2.0 Build 8217 (not planning to upgrade to 9 until they fix the indexing in the solution search) is there a way to change the default "Not Assigned" entry on assets? when I'm generating a report, I don't want to see/print "Not Assigned" on hundreds of cells. Thank you for anyone's advice!
OpManager Login Page
Hi, I can't login OpManager. There is an empty page on internet page. I saw that first time. What can we do? Thank you.
Save Button missing
I am using AD Manager plus, today when I want to take "Inactive Users" report I clicked "Add OU" link and the popup box opened, but after selecting the OU's I am not able to save the settings, the save or OK button is missing, I tried in three browsers (IE, FIrefox and Chrome) Please help ASAP
Difference between Cisco C3750X-48P-L and C3750X-48P-S ?
what is the differance between the WS-C3750X-48P-L and the WS-C3750X-48P-S also do these all include a smartnet?
Work log report by technicians for Requests, Problems, CR and Projects
Hi, we are a small company and in my team we all work on everything, depending on what's happening: Requests, Problems, CR and Projects.Work logs are mandatory. I would like to have a report to pull up all work logs by technician in a certain date range. I need metrics about time spent in different areas. Timespent Report by technician is perfect in structure, but unfortunately it shows only work logs about requests. We are running ServiceDesk Plus 9.0 Enterprise edition. Can you please help me?
OpManager Log file nmsout.txt growing extremely large
Hi nmsoutxxxx.txt log file in OpManagerProbe/logs is growing as I watch into megabytes and then gigabytes. Also sometimes a very large nmsoutxxxx.txt (as large as 5 GB) suddenly appears in the logs folder. This is quickly filling up my hard disk and then the OpManager page doesn't load. I stopped the OpManager service, deleted all log files and started it, but it didn't fix it. Also nmsout.txt has very long lines (see the attached file) 1) What is logged in nmsout.txt log files? 2) Is there a way
Desktop Central agent updating ServiceDesk Plus
I am running both Desktop Central and Servicedesk Plus and would like some clarification regarding the agents for both system. I have integrated the two system. 1. Do the assets require both system agents to be installed or does Desktop Central take priority? 2. Does the Desktop Central agent update Service Desk Plus with new assets i.e. if the asset is not already in the SDP CMDB? Regards Gary
Time/Date Format for Technicians
Hello - I have changed the date/time format, along with the time zone when logged in as the system admin. However, my technician accounts are not seeing this change, and do not have the option to change it. All of my reports are showing time in a different time zone, and the formats for time and date are not proper. How do I correct this for the technicians? FYI, the technicians are local accounts, not AD accounts. Thanks
File Folder Operation cannot be saved
Dear all, I added a File Folder Operation to copy a configuration file to client computers. I can save this operation, with luck, just one time. After changing something and aditional saving, I recieve an error to add the target folder. But the target folder already exist and it's an folder on the computer. I'm afraid of the blank in the path for this error message. But, how can I save it another way? Greets Manuel
Point in time capture of open ticket count
Is there a way to create a report that shows the number of open tickets on the first day of each month? I am trying to show status reports for my team's ability to get the amount of outstanding tickets down, but am unable to figure out how to query a specific point in time. We have MSSQL for the backend. Thanks. Dave
Multilanguage notifications in SD
Hello, Our company has offices in many countries, and if want to run single SD-server for the whole company, we need to send e-mail notifications in different languages. Is it possible? If not, how can you propose to workaround this? Thanks in advance.
custom query report
Hi, I need to run a report to find out who created all active technicians on our Service Desk Plus We use version 8.2.0 Build 8216. Regards Mario
Announcements Not working- build 80358
When sending an announcement, it never displays on the selected users.. if you go back into the announcement and show execution status, it shows as announcement expired even though it is within the start time and end time of the announcement..
How to deploy MS Office Fixit 51010?
I need to deploy MS Fixit 51010 which should disable opening RTF documents in Word. So I downloaded the MSI from https://support.microsoft.com/kb/2953095/en-us and created a new software deployment package with this MSI. Then I deployed this new package to my computer. First, I tried to deploy it as computer configuration. Nothing changed. Then, I tried to deploy this as user configuration. Again, I still could open RTF documents. I will try to find out what registry keys this Fixit changes, so I
SD+ iPad Application - Assiging Technitians to unassgined tickets
Hello, Finally after the SD+ iPad application update on 4/2/14 we were able to sign into the SD+ iPAd application because it now supports HTTPS. I was browsing the application and a ticket had come in. I selected the ticket and went to assign it to a technician and received the following error: Error No detail is available for Technician groups in site:(My Site) Any ideas on why this is happening? Service Desk + v9 Build 9003 Windows Server 2008 R2 SD+ iPad App v2.1
ServiceDesk v.9 whit SQL Server 2012 - 64bit
Hi, I'd like know if it's possible to install ServiceDesk v.9 with SQL Server 2012 - 64bit. Thanks, Ryo
When can we expect MDM to manage win8 tablets?
Hi team, I am starting to get pressure to manage win8 tablets as part of the MDM. Can we expect this capability in the MDM and if so, when? Regards Ian
German umlauts are not correctly displayed in the Desktop agent
Hi Team, not sure if this the right sub forum but i´m brave and just write it down. If i install the Desktop Central Agent on workstations with german operating system, the umlauts are not displaying correctly. In this example (attechment "zoho") "unzul'\u00e4'ssige" instead of "unzulässige". The other thing, we do not have configure prohibited software, but the Agent at the workstation shows this picture (attechment "zoho1"). This means, all users think they have prohibited software installed. And
Email Fetching Problem - RE, FW, CC
We would like to start using email fetching to create new requests when emails come into our helpdesk mailbox. We would like new requests to be created only from users within all "3" of our domains (Ex. myname@domain1.org, myname@domain2,org, and myname@domain3.org). We would like no emails from outside of our domain. The problem is new requests are being created from email replies, forwarded emails, and CC emails. How can we fix this? Also how can we stop emails from being created by certain staff
OpManager and Dell Idrac
Hello, Do you knwo why I receive snmp trap from Idrac 7 but not from Idrac 6 to my OpManager ? When I use the TrapViewer tool (..\ManageEngine\OpManager\bin\MibBrowser.bat), I have no problem and I receive all the trap from Idrac 6 and 7. PS: Unfortunately, I can't upgrade the Idrac 6 to Idrac 7. Regards
Software Licenses - Associate to Region?
I believe the recent changes to managing software licenses is improved with SP 9.0. However we have a situation that I need help with. If this is not currently possible, I am requesting this as a feature in the future. For the past few years, we have been running 2 separate Service Desk Plus systems. This is because we had 2 separate divisions that operated independently. Each division purchased and maintained their own assets. However recently our IT staff has integrated but the divisions (and
disable editing request
I dont want that technician can edit assigned requests . can u advise how?
CleanUp ServiceDesk\Patch folder
HI Can we CleanUp \ServiceDesk\Patch\ folder? We don't need possiblility to Roll-back. Thanks! Dmitry M.
sdp 9 - win 2012 R2 / sql server 2012 / Event id 7024
Hello All; I have just installed SDP 9 to avaluate on a Windows Server 2012 R2 and configured an existing remote SQL Server 2012 for database. There is no db access problem. ... but the problem is that manageengineservicedeskplus service stops and Event id 7024 is displayed. It says; The ManageEngine ServiceDesk Plus service terminated with the following service-specific error: Incorrect function. I don't think that I did something wrong. All regional settings of my windows Server is set as "English/US".
Flexible Netflow on Cisco Catalyst 3850E (IOS-XE 3.2.1)
I have seen a lot of blogs and posts about Flexible Netflow on Catalyst 3K's and 4500's, but it seems as if some of the commands in these blogs are not available on the new Cisco Catalyst 3850E switch. Also, there is a lot of variation from blog post to forum post on "what" commands should be configured. I have created the following configuration but I haven't had a chance to test as this switch will not go into pilot until a few weeks from now and I do not have a test NFA box (I could set one
Internal/External Facing Portal
Hi, after using Adventnet Servicedesk plus internally for a while now, we want to know if it is possible to make it customer facing. This means that we effectively want to provide a portal to external customers to view their own calls (as a pose to our internal customers). Using the standard user interface is not appropriate as it would display our internal knowledge base and announcements to external people, therefore is there any way to create a second customized portal, or alternatively is
Self Service Portal Enhancements
We are working on enhancing the ServiceDesk Plus Self Service Portal. Some of our customers are finding Service Catalog functionality less user friendly. Hence we have developed new GUI. We have modified the GUI for home page and incident and service templates listview. Please give your input/comments on the feature design. If the images are not clear, please refer to the images in the attachment Home Page Specifications: We have two options for the Home Page. Option A1: The Service Request and
How can I pull the comments out that I put in when I changed the status of a laptop to disposed?
I have disposed a number of laptops and changes their status to disposed. When I did this I put in comments of who disposed of it and who verified it. I have created a reports of all disposed of assets put can find out how to include the comment field in the report
Quick Questions
Hi Guys, Is it possible to ignore a certain job that runs on MS SQL Server? We have a job that sometimes fails but it will try again in the mean time and we get alerts. Also, in a previous life, I have used a monitoring tool that allowed you to click on 'groups' or 'monitors' and enable a maintenance mode. Is it as simple to do this in AppManager? We are using Version 11. Thanks!
Export/Import Devices from One Version to Another
Hello-- We changed our OpManager environment to add more probes, etc. and now we have almost 1,500 devices that we need to input into the new instance of OpManager. The old instance is build # 10100 and the new instance is build # 11200. Is there any way we can export the devices from the old instance of OpManager into the new instance? Thanks, Stephen
Ticket Closure Codes - Requester Reply Enhancement
Currently SD+ offers the below options for : ReOpen the request always. Reopen the same request within 12345678910 days from closed time. Else, create as a new request. Append the reply as conversation to the request and notify technician. Create as a new request. What we would like is the option to enable so if a technician closes a ticket, and a requester responds, that it will append the reply as a conversation if the requester replies within 1 day of the ticket closure. If the requester sends
"Last Updated on" field isn't getting updated after a Reply or an update
Hi, In the past, whenever a contact or a support rep edited or replied a ticket, the request would turn bold and a new time will appear in the "Last updated on" field. Currently this is not the case: The "Date" of the ticket and the "Last Updated On" are getting the same date.
Asset Name without workgroup
Is it possible for the asset name to not show the workgroup name? We do not use AD and our assets show up as Name.Workgroup. In order to connect remotely we have to remove the workgrop from the name.
Widget title field is trimmed
Good day! We have a problem in Firefox v. 24.0-28.0: widget title field is trimmed. All apps are switched off. In IE all is OK. SD v. 9003
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