Various enhancements to Service Request fields
Hi peeps, We're looking to start using the Service Catalog, for some specific request types, so that we can use the "Resource" system to provide much richer forms and gather a lot more information. However, it currently seems to have some limitations and so I have some suggestions for improvements. Allow resource fields to be set as mandatory (Actually already requested here. SDF-38568 & SDF-39701) Add date and numeric fields types (as you can with Additional Fields) Add lookup fields that can pull
history tab - sort problem
When made some changes in request, all changes saved in history tab and sort by date\time order. That's ok. But the problem is, when you change to much settings it sort it random. ex: My changes in order: 1. urgency 2. consequence 3. category 4. sub category 5. item 6. technician but in history it will show (some times it in right order) 1. urgency 2. consequence 3. category 4. sub category 5. item 6. technician but some times it show in random order sub category Подкатегория изменено с ---- на Права
Enhancements in ServiceDesk Plus
Dear Team, Hello Everyone. I have been using SDP for several years now. I get a feeling that SDP has all the features but they are incomplete somewhere or the other. Below are the few features which I think would make certain modules complete. 1)SLA:- While sending escalation email there should be an option to choose the color of the email for example response violation should be in orange and resolution should be in red. Also there should be an option to re-assign the escalated ticket. 2)Requests
white Screen when trying exporting computers list result
hello, white Screen when trying exporting computers list result Export As: any type result: white blank screen kindly advise if any java required to be installed or component OS: Win7 x64
ServiceDesk Plus 9004 Released
Dear Users, SDP 9004 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9004 SDF-55860 : Enhancements to the New Service Request page->select approvers field in technician login. Option to type,search and select the service request approvers from the 'selet approvers' field. Placeholders like $REPORTING_TO$, $DEPT_HEAD$ along with the approvers will be displayed with username, emailid, department so that
Bug - Purchase Module - Attachments
Issue with uploading multiple attachments or saving a PO with multiple attachments when creating a Purchase. Adding a single attachment and saving a PO causes no problems. Adding a second attachment while creating the PO causes the following: Upload box does not go away after adding second attachment. Second attachment does not show in the attached document list Unable to save the Purchase Order when it contains more than 1 attachment. (Must remove additional items and then save to prevent loss
Problem with default login
HI there, we just installed Netflow Analyzer on Windows Server 2012 r2 with default settings. After setup has been finished successfully the webseite http://localhost:8080 opens where i should login with Admin/Admin. The problem is: the default credentials do not work. I tried several times but it does not work. I also started /bin/startdb.bat and received "Could not start postgres database, the post 13310 is in use" What should i do next?
Cisco Router PCI Events
We have some Cisco 2921 routers and when we run a PCI Compliace report for unsuccesfull logons it doesnt show anything? But under the Hosts section on the Dashboard there is a Warnings and this has all the Logon attempts listed as: Success [user: test] [Source: x.x.x.x] [localport: 80] at 21:18:55 UTC Wed Apr 2 2014 So I know the attempts are happening. Also we are going to need to log all the events from a Cisco 5508 wireless Lan Controller. This includes all Wireless logons/logoffs and the data
how to find all devices missing a notification profile?
Hi, im looking for a way to find all devices that have not been assigned a notification profile. any help will be much appreciated thanks Russ
Problem using NetFlow first time
good day I'm using this program for the first time, successfully installed the program, but when he starts the following message appears: From the device is currently exporting NetFlow / sFlow packets to NetFlow Analyzer. Listening for NetFlow / sFlow Packets at Port 9996 Click here for instructions to enable NetFlow / sFlow Exports on the router / switch. You guys can help me telling if missing some other configuration and what configuration?
elapsed time
hello; please advise about the meaning about elapsed time, and it formula i will appreciate if u give me an example.
ManageEngine and events reading belongs only to GPO management
We would like to monitoring only events about GPO management. Is it possible to restrict events reading only by events that belongs to GPO management?
Custom Views not Displaying all Custom Field Items
We are using SDP 9 and MS SQL. We're having an issue with custom views where we have defined an additional custom incident field and want to define a custom view that sorts based on that field. Below is how we have the "SubProduct/Service" field setup in the additional incidents field we have 4 items we've defined: When we try to create a custom view based on the "SubProduct/Service" we do not see all the items or values defined: When defining a custom view, the SubProduct/Service field should let
Gantt Chart report
May I know how can to create Gantt Chart report in excel or PDF format?
Edit default support plan
Hi, I am running on 7.9 Standard edition (free) although in the process of purchasing additional users. Is there a way of editing the default support plan - I know that the ability if adding new support plans is part of contract management which does not come with the standard edition. My reason for asking is that I am creating monthly internal tickets with monthly SLA's however the "dueby date" when the request is created always shows for the next day. As these are on gong requests it is not always
Impact of unmanaging interfaces
Hi, We are successfully using NFA with Brocade routers and sFlow. We are running several interconnected routers, thus traffic can flow through multiple routers. We extensively make use of IP groups. In order to not count traffic multiple times, we currently only sample interfaces on the perimeter of our backbone. This way we measure traffic coming in from the outside on the transit router and traffic going out on the router connecting the customer. For billing purposes this works great. Now we'd
ServiceDesk Plus Site Settings
Hi, I want to about ServiceDesk Plus Site deleting. When I try to delete a site there is that kind of warn issue: "That site is using by modules can't delete" What I miss? Thank you
Problems with Windows and Network Scan
I spoke to someone over the phone regarding this and after reattempting the Windows Scan, I e-mailed a copy of the support log to support@manageengine.com (as requested). I have yet to hear back so using this venue. We are having a problem with performing Windows and Network Scans. The automatic scanning is not pulling in information so I have been trying to do a manual scan to pull in inventory. The scan will start. Initially it will show the total number of assets to scan and then act like
Problem updating NFA 9.8.6.2
NFA 9.8.6.2 (64 bits) applying AdventNet_ManageEngine_NetFlow_Analyzer_9_8_2_SP-1_0.ppm to move to 9.8.7.0 : Exception while checking NetFlow Analyzer Module. Any suggestion? Regards HSD
ServiceDesk 9003 Time Spent
I Install the 9003 version and the requirement to close the elapsed time is at 00:00, why? Please, help me
Unsupported characters in API request
I am getting some busted characters in requests generated by API. Coming from the string: Because+this+email+doesn%92t+have+anything+important+in+it+%2E%0D%0A%0D%0A%A0%0D%0A%0D%0AIt+is+a+sad+email%2E%0D%0A
Closed Notification - Technician
Is there an option to disable notifying the technician when a ticket/request that they are assigned is closed? Our technicians are often resolving their tickets, therefore there is no value in them being notified of the closure. I've searched the forums and all I found were requests from years ago asking for a custom notification to be added; which is irrelevant to my request.
QUERY: How are people doing on version 9.0x?
Obviously, we see issues listed here, but I am curious how people are doing with the new version. We are still back at 8.2.0 Build 8208 and waiting for things to settle down before we make the leap. Any comments? Is it worth the change? -Les
opmanager sending alarm escalation alert even after the alarm is being acknowledged
The opmanager sending alarm escalation alert even after the alarm is being acknowledged. How can I solve this issue.
Upgrading with a replication setup
Hello, We are using a MS SQL database and we have set up transaction based replication so that we can run our reporting tools on a dedicated reporting database without affecting the production database. This works very well, except when upgrading SDP. Indeed we are forced to drop the replication before upgrading otherwise we end up with errors like “unable to drop table xyz because it is used for replication”. After the upgrade we need to set up the replication from scratch. Is there no way to avoid
IIS & SDP
Hi, I just installed SDP 9004 on server in our envrionement for testing purpose since our prod SDP is still 8125 I believe. Anyway, I installed it and it works fine with our DB imported and everything. My problem is my website can't be accessed from our network, it only work locally on my server. Now if go on my prod server is look in ISS I see the default website pointing to an index.html which is SDP home page but on my testing instance I can't locate that index.html page or the folder "sites"
Changing an Asset
When the SD+ scans, it has classified some devices incorrectly (Workstation as a switch for example) IS there a way to change the asset?
how to find all devices with suppressed alarms?
Hi All, is there a way to find a list of all devices that currently have alarms suppressed thanks Russ
How to easily validate wich database is configured in SD+ ?
Hi, I like to validate which database is configured in SD+; Is there a way to determine which DB it is: - MySQL - PostgreSQL - SQL Server and with wich parameters - db's IP - username - DB name Cheers
Is there a way to show only selected categories for some technicians?
I was wondering if there is a way to assign categories to some technician groups in ServiceDesk Plus or a way to allow some technicians to see selected categories when creating tickets. Kind like the option in MSP to show certain categories per account.
how to send external emails
Please can you tell me how to send external emails So far we can only send them internally within the company many thanks Leanne
Exception while loading MIB
Hi: When I try to upload a MIB file I'm getting the next message: Error parsing MIB:FORTI-DDOS-MIB.mib Exception while loading MIB:Could not parse the file C:/MANAGE~1/OPMANA~1/./mibs/FORTI-DDOS-MIB.mib. The error occured at the line no: 97 ,column: 17. The identifier should not start or end with number or special character. I've attached the file. Can anyone help me?? Thanks.
OpManager Snapshot Edit
Hi, I have two questions. First one: I have a server (linux) on my system. SNMP Credential is OK for the device. On the snapshot page for the device, I cannot read any data for CPU and Disk Utilization. I have Availability, Memory Utilization, Response Time and Today's Packet Loss datas. What is the problem for CPU and Disk Utilization? When I edit CPU Utilization from the Performance Monitors and check the Test Monitor I see that in the box The Monitor responded to the test request, but for Disk
Problem with HTML formatting from emailed requests
Some requests that are sent to the ServiceDesk cause the whole serviceDesk page to appear in different colours. Usually this manifests itself in the font colours or background colours changing for the whole screen when I click on certain requests (only those sent by email, not those created using the webform). In addition, since a recent upgrade to 5008 I have noticed that some spaces between words go missing both in the original request and in our reply to the request. This happens quite consistently
How to know people connected to SD+
Hi, Is there a way to know who is connected to SD+ at a moment ? We like to check if people are currently connected to the system and to know who is connected. Cheers
Chat window disappears in Windows 8
Chat window seems to work fine in Windows 7, but not in Windows 8. It pops up, but then disappears. Is this a known issue that is being addressed? I am on the latest DC-MSP build.
Spelling Mistake
Hi, There seems to be a spelling mistake in the patch management section for a machine that has yet to be scanned. I'm presuming that instead of "identying", it should read "identifying". This is our version number. Kind regards. Martin
Replys sent from SDP-MSP
Hi. We have some issues with replys being sent from MSP, for some reason emails get "Support" added to sender name. I cant find any way to get rid of that or change it to something usefull? For example : ACME - Support <servicedesk@acme.com> should be ACME - IT Servicedesk <servicedesk@acme.com> Best regards Robert
Automation - AD user modification - user attributes
We want to use the user automation to update the Department field in AD from a CSV. It works fine when I do it manually from Bulk User Management, but I can't get it to work from the automation page. Name: department automation Description: department automation Automation Category: User Automation domain: Is correct Automation Task: modify user attribute location of CSV: Is correct attributes to be updated: department Looking at the history, it says it updated successfully, but it didn't. thoughts?
Technician unable to login to application after changing password
I have a technician of the AD Manager Plus application that changed their password yesterday and is now unable to login to the application. All other users are able to login successfully without issue. When this particular technician tries to login they receive a j_security error in Google Chrome and also receive a webpage cannot be displayed when using IE. I have resynched all Domain Settings to make sure that everything is all synched up. The techniican has tried to login from multiple computers
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