Role to View the Scheduler
Hi Support Team What must be the ROLE for a CAB Member/Change Manager to view the Technician Availability Chart or Scheduler ? Thanks Gopi ME Tech
Single Sign On
Hi there. Using the Single Sign on. First of all: It is working within the AD-DS. Challenge: Users of a second Domain should be able to log on to the Service Portal. Domain is not in the same forest and no trust ..... We were able to Import users from second Domain successfully. Would be ok for us, that those users Need to type in credentials manually. Is it possible to Redirect them to the Login-Form without NTLM-Request Popup from AD-DS ? THX Best regards Stefan
Create an asset state with no licence count
it is possible to create an asset state for stolen assets that does not count as asset license ??
Device Expert Install on CentOS
I am trying to install Device Expert (latest version) on CentOS 6.5. After downloading the file and modifying permissions (all as root) and launching the binary, it stops after "Preparing Java". Any ideas?
Report Help - Technician KPI
Hi All, I have the below query for showing the technician KPI for each month ( from this month to this month) SELECT au.FIRST_NAME 'Technician', (SELECT COUNT(wo4.WORKORDERID) FROM Workorder_Threaded wot4 INNER JOIN workorder wo4 ON wo4.WORKORDERID=wot4.WORKORDERID LEFT JOIN WorkOrderStates wos4 ON wos4.WORKORDERID=wo4.WORKORDERID WHERE (wot4.THD_WOID=wot4.WORKORDERID) AND wo4.CREATEDTIME >= <from_thismonth> AND wo4.CREATEDTIME <= <to_thismonth> AND wos4.OWNERID=(wos0.OWNERID)) 'Total Number of
Event log analyzer and hosts with changing IP's
I've run into this issue multiple times and I'm starting to get fed up with it. If I add a host and the IP of the host is 192.168.1.2, but that IP changes over time to something like 192.168.1.5 there will still be a static reference back to the object at the old IP, but it will pull the right information from the host at the new IP. The problem I'm running into is if I add a new host, and that host has an IP of 192.168.1.2, I will get an error message saying the object already exists. This is quite
ELAS an UNC paths
Does ELAS support UNC paths for archive location? I can set it in the archive settings section, but when I try to manually create a zip, I get an error. Is this supported? Or do I need to map the drive?
Unable to delete monitor
Hi, I have a couple URL Sequence monitors that I am trying to delete but am unable to. If, while viewing a monitor, I click on the Delete Monitor button, I get the popup asking if I want to delete the monitor. I click Ok & am brought back to the Bulk Config View...yet the monitor is still there. If, while in Bulk Config View, I put checkmarks in the boxes for the monitors I want to delete & change the Action to delete, I get the popup asking if I want to delete the monitors. I click OK & the
ServiceDesk Plus 9009 Released
Dear Users, SDP 9009 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9009 SD-56235 : In Reports > Custom Reports > Request related reports, when selecting the Workstation as one of the columns, it displays only the workstations that are associated to requests and not the other assets that are associated. The column now has been changed to Assets. Selecting this column will display both the workstations
How to set reminder.
Need set reminder for every requests. When time to SLA is ending, before 1 hour for ending period sla need reminder. How can i set it?
Service Desk Plus iPhone App - Push Notifications
Dear Team Does the Service Desk plus iPhone app support push notifications? This feature will be very beneficial for our support engineers to receive alerts for when they get new calls, replies etc Thanks,
Dashboard Errors on SDP 9
Hello all, I've updated from SDP 8208 to 9003 and the dashboard is showing several errors when I filter by all sites (not happening when I filter just for an specific site). The errors that appear are the ones bellow. Any help would be appreciated. Thanks! HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
Software Language (Deployment)
Hey everyone, when i create a package (pre defined) and im going to deploy it the standart language is english. In the settings i have the following option; Package Properties: Manufacturer: Name of the software vendor Version: The software version Language: The software language version Package: Description Description of the software package is it possible to enter on language something like: de / ger for german language? So the Software language will be my defined one? or do I need to change it
MS14-021 - Internet Explorer Security Update
Now that Microsoft has released a patch for the Internet Explorer vulnerability in Security Bulletin MS14-021, when can we expect to see it as part of our vulnerability database within Desktop Central's Patch Management?
Desktop Central Custom Group / Dynamic By IP range
Good Afternoon, I was wondering if it has been considered the creation of Custom Groups based on IP range. For example I very often setup a functino of groups as a /24. Or we assign resources doing function X to 4 diffrent Class 24s. I would think from a custom layout you would want to to have the option of 1.) CIDR 2.) Range 3.) List Most likely with a later or considered report function around the same catagory. Thanks!
Deploy Update with custom Settings
Hello everyone, is it possible to install f.e CCleaner without Chrome? When i deploy ccleaner it always install chrome as well. Any way to tell ManageEngine to stop that?
Blank screen
I have encounter the issue twice today. Can i know how this will happen? Is there anyway to prevent this happen? Thanks.
Requester management without admin rights
Give Helpdesk ability to create, edit, delete requester accounts and departments without needing to grant them administrative rights.
Using Audit Plus to find Services running with Administrative Privileges
We have a requirement to keep track of Services running under a user with Administrative privileges (rather than just a service account). Does Audit Plus allow you to report these? Thanks in advance for your assistance.
AD Audit continually crashes daily. Same error every time. Support has been unable to resolve.
The same message appears in the wrapper service every time, and AD Audit Plus stops running. Support has connected in twice and supposedly resolved the issue. One found it was a database issue, the other a jar file needed updating and lock file deleted. Issue continues, server requires daily reboot. This is a fresh install of the latest release, build 4630. ERROR | wrapper | 2014/04/12 06:09:25 | JVM appears hung: Timed out waiting for signal from JVM. ERROR | wrapper | 2014/04/12 06:09:26
Read udf_date in c# and maybe update it.
Hi there, I try to write a little tool in c#, that reads out the udf_date1 (we use it for documentation of last update and reboot of servers) and maybe write it back to database with the new date. We use SQL-Server and i can find no correct calculation for rendering the correct date or setting a new date. Maybe you can help me and show me how to read / display / write the correct value for this udf_fileds. Thx from Austria, Wolfgang
Keeping office, Title and departments up to date.
Hi, I'm currently looking to use ad manager plus in my organisation. I may have come across something that may prevent us from using it. If we use your tool we would be looking to use it for AD user creation and automated bulk update of user attributes. We keep a central database of Title, office and departments feeding in from various other systems. It does not appear there is anyway to automated the population of the Title, office and departments information? We are a big organisation and would
[ERROR] You do not have enough privilege to view this page
I have a SDSiteAdmin technician A. Now this technician A tries to scan for a workstation via an IP. ... and he gets this error message at the URL: "https://sdp2.pvgas.com.vn/NodeDiscovery.do" You do not have enough privilege to view this page The workstation is added to the system but he can not see it because it is not assigned to any site.
Email command
Here is what I am trying to do. All new emails coming into the servicedesk email account I want it to automatically assign it to one group. Is there a way to do this for new ticket emails? For example, If a user replies to a current ticket I don't want it to auto assign but people who send in a new request to the MESDP email account I want it to auto assign.
backup MESDP production db and restore to MESDP Dev db
We currently have a development environment that runs the default DB software. We would like to be able to backup the production db (MSSQL) and restore it to a new db file and connect our dev environment to that. Is it possible? I was thinking of backing up the Prod db with SQL express tools and restoring to a new db name and point the MESDP dev server to that database. Can it be done this way?
URL Monitoring fails "Host Unavailable Bug in authorization handling"
Hello, We are using OpManager 11 and have been experiencing the following problem, we have setup servers and added url monitors on the servers to monitor the sites. The url monitors fails on different times on the servers, notifying us that they are down but when we go to the site it is up and running. We use windows authentication on these sites and we have set them up to not go through the proxy for our domain. This happens at random times and when it happens we see the following in the log
Timer in request detail
Is there anyway that the technician can see the timer in the request? Currently the technician doesn't know how much time left after start the timer from on hold status.
SDP CRM integration
Is it possible to have SDP send updates of requests to a third party application? I need to receive updates whenever a request gets updated. I have seen the callback Url for requests that are created via the Api, however I do not want to create the requests from the Api. Is there a way to have the callback url auto-populated for certain requesters? Also, I have read a little about the External Action Plugin, however that would require an extra step for users, correct? Is there a way to have the
Unable to start Support centre plus - invalid License file - error code 523
Hi, I am running SCP 7.9.0 build 7929 This morning I have attempted to log into SCP. I was able to get to the login screen but after adding sign in details SCP just hung. I have ended the service via Shutdown.bat and on the starting of the service via run.bat) I get an "Invalid License file" with error code 523. The service now will not start - so no helpdesk!! The license files shows that the expiry date is 03/04/2015. An ideas please? Many thanks, Lucy.
CMDB plugin if you already have ServiceDesk Plus
Hi, we have an installation of ServiceDesk Plus in production with more than 500 network assets (over 2000 counting their components) already populated into the CMDB. Each network device has been registered with the hostname as name of the asset. I was wondering if i can make this available in OpManager, perhaps with the new CMDB plugin, without upsetting the CMDB already present on SDP. It would be great if OpManager would link to the proper device on the CMDB based on the discovered name. Furthermore,
how to enable a outlook connector
i am using outlook 2010 and i want to connect my Hotmail account in outlook please anyone can share me the procedure how to do this thanks
Disable required field
Hello, I've got the following question: Under worklog currently it's required to fill in "Time Taken To Resolve". Is it able to make this 'not required'? With friendly greetings, Youri
How do I sort the configurations?
I want to run one configuration to delete all network drives BEFORE I run the other configurations to recreate them. Or delete all User scripts before setting up a new one. How to I ensure that one script runs at the beginning and not in the middle or end?
Double line spacing in requests and responses
When a request is logged in the system from an email. There seems to be an additional line feed after every line of text, meaning that everything appears double spaced. Is there a setting that can be modified to remove this as it adversely affects the professionalism of responses to our clients. Thanks, Tony.
Resolved requests report per month
Hi. I need report for resolved ticket quantity per month. Is it possible? And the second, I need the resolved tickets quantity per month by percent. In SLA is written that Rates of resolved requests quantity: 90%. I need this report
Change mode via business rules
Hello, how can I change a mode via business rules? What I want to do is really simple - every request that was created from e-mail should have "E-mail" as mode. How can I do that? Thank you.
Managing default Support Groups (formerly Technician Groups) that have been propagated through all sites in all accounts.
Build 8206: When saving an MSP Support Group for "All Acounts" and "Default Settings", the group is propagated to all sites (so if we have several hundred sites in 13 accounts we get several hundred new groups). First question is this: In build 8206, if I continue to manage the technicians in the default settings groups from the "Support Groups" screens, are those changes propagated through all the site groups that were originally created? Second Question: We also have some old MSP groups (previously
Incomplete fields in XLS export format
I have an open call with support about this issue but wanted to see anyone else was experiencing this problem. I noticed after the latest update that whenever I export a report in an XLS format with a certain number of attributes selected that a number of spreadsheets fields are incomplete with information. This only happens with the XLS format. The information is complete with all other export formats. Unclear on the turnaround for this problem but this makes that export selection useless to
Add Host from OU(s) Domain
HI support Team, I need to add hosts selecting the domain and the correct OU. I can see only the hosts but no OU(s) from the list of available domains in pick hosts. Why not I see th OUs of the selected domain? Thanks & Regards, Ryo
Java 7 Update 55 Template
Java 7 Update 55 was released on April 15th, 2014. Is there a timeline available when it will be added to the Software Deployment repository? I have an application that won't run because of the way java expires previous versions. most of them I can deploy a custom java config to the machines so it doesn't check for expiration, but this app loads a new applet with every update that checks for the current version. Thank you, Kevin
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