Email command
Here is what I am trying to do. All new emails coming into the servicedesk email account I want it to automatically assign it to one group. Is there a way to do this for new ticket emails? For example,
If a user replies to a current ticket I don't want it to auto assign but people who send in a new request to the MESDP email account I want it to auto assign.
If a user replies to a current ticket I don't want it to auto assign but people who send in a new request to the MESDP email account I want it to auto assign.