Importing devices - CSV - ESXI
Greetings, I'm currently importing all the network devices to be monitored with a CSV file. As I've read in the manual, you should add the device type at the end of a line. Example: 172.16.1.1, TraLaLa, Router Is there any specific device type I should to import ESXI hosts? Thanks in advance, Niko
Need to remove Domains from Discovered Networks
I need to remove all the other Domain names from Discovered Networks, I only need to keep my valid Domain "COMPANY.COM" and remove all the other domain names which are discovered in my network. regards
Widget "Real Time Traffic" work only 10-20 min
Hi all! I use OpManager 11200 in 2 different company. All OpManagers have one issue: Widget "Real Time Traffic" work only 10-20 min and no more update:( look at screen Help me plz! http://odarchuk.com
user audit reports
hi we like to monitor some of our user activity 1) when they logon and also when they unlock from a locked screen and when screens are locked 2) to create a historical report so we can see who was logged in during a particular period of time (couple of weeks) 3) being able to do this from desktop central currently the AD login report is very basic and only seems to show current logged in users but there is no way (as far as i can see) to track when a user logged in to a computer and when they either
Patch reports
In the patch reporting section you report you will be removing it and to " use advanced auditing capabilities to generate these reports from All Systems View." Can you provide instructions on this since I can't find it?
technician not visible
Hi, Technician has been created manualy. Now I can not see him on technician list but I can login using this account. Please help to solve this problem. Regards, Jack
Can't access netflow analyzer web interface
Hi, first of all, sorry my english. i can't acces my netflow analyzer web interface. last day netflow server goes down and i restarted. and now when i want to login web interface netflow.mydomain.com, page open but blank page says ""NetFlow Main Page"" when i try netflow.mydomain.com:8080 (my default web interface) page doesn't open. i use linux server. when i doing nmap my netflow analyzer server, nmap says: PORT STATE SERVICE 22/tcp open ssh 80/tcp open http 111/tcp open rpcbind netflow
OpManager on Linux
Hi, I try to undertand how OpManager is work on Linux. I've Ubuntu and I download and buid OpManager on your website. After all process, it's not works on internet such as localhost:<port.number> What I have to do now? Thank you
Specify a valid keystore file!!!
Hi All, When I try and integrate Desktop Central with our Service Desk Plus I select the features to integrate and apply but this error message appears. Can anyone help with this please? Thanks Chris
Deploy on Shutdown
Can you deploy patches or configurations on shutdown? I would like to do this for Office 2010 SP1 update. I can't seem to find this option. Cheers, Jamie Cameron | Service Desk Engineer | Central Otago District Council TEL (03) 440 0699 MOB (027) 221 5993 FAX (03) 440 0661 EML Jamie.cameron@codc.govt.nz WEB www.codc.govt.nz
Disable Reply for requesters
Hi, is it possible to hide the "reply" button for requesters from the self-service portal? Thanks, Helge
notification template
Good day, how you can add a notification template? Can I create my own notifications if so, how? There are no buttons or what .... I press the save button, but my template does not appear the field where you can put a check mark to apply this alert. Manage Engine sevice desk 8.2.0 8214
Daylight savings time did not update 8.2.0 Build 8212
Good morning, I’ve noticed that service desk plus is still an hour behind after daylight savings time sprung our time ahead one hour. The time on the server is correct and I don't see a setting in manage engine administration that will allow me to update the time for service desk plus. Can someone let me know how to update the time on this so that our tickets show the correct time? Thank you, Andrew
OpManager alert for a server that is turned off
I have just received an alert for a Virtual Server that is currently turned off. Does anyone have any idea how this can happen? Title Critical - Server_2012 SERVER17 Standby For FILESERVER Message Message: Network Received Speed is 155008 Network Received Speed (KBps), threshold value for this monitor is 125000 Network Received Speed (KBps) Device: Server_2012 SERVER17 Standby For FILESERVER Category: VirtualDevice Error Condition: Critical Generated at: 22 Mar 2014 12:00:42 PM GMT Alarm Details
Images API
Hi In the version of the API I can not view the images of Dashboards. What can it be? Regards,
Service Desk 8.2.0 Build 8212 is not detected installed software properly.
Service Desk 8.2.0 Build 8212 is not detected installed software properly. We have Microsoft Visual Studio Ultimate 2012 is installed on some of our machines. SD is reporting that Microsoft Visual Studio Professional, Premium, and Ultimate are installed on those machines. I looked at the installed software on those machines in the Control Panel and they list: Microsoft Visual Studio Ultimate 2012 Version 11.0.50727.26 In SD under Software > Scanned Software > Microsoft Visual Studio Professional
Configure threshold levels on reports
Hi, I searched first and could only find a 6 year old post asking if it was possible to change the threshold colors of reports. What I would like to know instead, is there any way of defining the threshold levels of the reports? So that instead of having Yellow and Red at the standard levels, I would like for Yellow to be at 95% and Red at above 99% when generating pdf-reports. If it isn't possible from the web-interface, is it possible to change the levels within a file on the server? Thanks in
SQL query
I need to run a few sql queries to produce an audit report. I need to list all the current monitor for all devices; all the monitors available (I know, a lot), maybe per manufacturer; all the alerts per current devices. I can pull out all the devices via normal reporting and have tried to get the list of monitors and alerts the same way, but the reports weren't set up for that. What table or tables am I looking for?
Business Rule to "Not" notify contact
Hi, Is there a way of having a business rule which does not "Notify contact by email" based on certain criteria. My reason for asking is that I schedule new monthly tickets for certain accounts for contracted work - so we can monitor internally how many hours are being worked on for these requests. As these are internal but for reporting we need them to be shown against the account - but we do not need the customer to be informed of these requests being generated or closed. An assistance would
Wrong Translation
The Help Card was translated incorret. The word "Click" was translate to "Clque" and the correct is "Clique"
Please enter proper E-Mail ID
Hi, We are experiencing a problem when attempting to reply to one of our client's emails. The error message we receive is "Please enter proper E-Mail ID". Having done some investigation, we believe that the problem is caused by the format of the email, which is valid, but doesn't appear to be recognised as valid by SC+. The email in question starts with an underscore "_" in the email address. This has been tested in 7910 and is showing the same limitation. Regards, Andy
Servicedesk Plus MSP app for Android
Hi I cant seem to find the app for android, for Servicedesk Plus MSP. Is there one?
All recently created users are not shown
When we look at the "Recently created users" report we only see users that have been created manually by a technician, not the users that have been created automatically by MS FIM, any ideas?
monitoring snmp device with different ports
Hi My windows server running multiple NT services that have snmp agent, Each of them listener to different port. Is there a way to monitor one server with different snmp queries that use different ports? for example snmpwalk -v1 -c public 192.168.10.100:333 1.3.6.1.4.1.333.1 snmpwalk -v1 -c public 192.168.10.100:999 1.3.6.1.4.1.999.1 Thanks
Wiping out existing Database
Does anyone know the procedure for wiping out the existing database and starting fresh? Thanks, Vicki
Location Column in Asset View
Hello, I am wondering if an extra column in asset view could be added for "Location". We have multiple computers at some of our sites, and the way I know which computer is which is by using the Location field (maintenance, manager, etc.). When I am in the Asset view it would be wonderful if I could see the location of each asset without having to go into it. Thanks, Kevin
E-mail Alerting
Hi, I have some problems about e-mail alerting. I did all setting for Proxy Server Setting, Mail Server Setting, Alarm Escalation, Notification Profile, etc... I made every thing step by step. Test Mail is working but Real Time is not working. When I have the problem which is defined in the Alarm Escalation Rules, OpManager not works and not send me e-mail. What I miss? What's the problem? Thank you
Mail Server Fetching drops after update to 9001
Hi, We recently upgraded to 9000 and then 9001(we needed the action menu). Since then we have been experiencing a lot of trouble with mail fetching. It stops and does not come back. A restart of the Manageengine service does not always bring it back so we have to resort to rebooting the server. The event viewer does not show anything and the last time mail was fetched is not shown. What can I use to monitor this to see what is going on? Thanks, Jonathan
SD+ smtp issues with Exchange 2010
I've been reading through the articles here and haven't quite found my prolblem, so forgive me if I missed something and it's already asked and answered. But we have a POP account picking up emails and turning them in to tickets, no problem at all. However, the outgoing notifications do not work. We know that the settings are correct, in fact they worked for a short time before they stopped altogether. I've tried all the settings I could think of to hit our mail server, both internally and externally,
Can you restrict the view of a technician?
We have a technician on staff that is going to be working with one particular software our organization uses, and we would like to make him the sole technician for support of that product. However, we would like to make it so that when he signs in, requests pertaining to him and that software support group are the only requests he sees. Is this possible? If so, how?
Change default reply
Hi I want to change/modify the default template for 'Reply'. I see that I can make a new template, but I only want to remove the first two lines in the default and if I make my own I don't know how to get the "history" into that template/reply. Anyone knows how to do this? I have read this thread, and it looks dead for now: https://forums.manageengine.com/topic/variables-in-reply-template BR Claus
How do I get more information from Email Alerts?
We are currently getting email alerts while we are monitoring for any application error. I am wondering if there is a way to get more information in the email? For example: the Source of the error, the event ID or a snippet of the event details for the error. Thanks in advance for any feedback.
New pc get's name from old pc.
What happens to the history of the old pc when I give his name to a newly build pc. I'm replacing 4 pc's with a certain name. I have to keep those names so when the old pc's are renamed and turned off, I give the new pc's those names. But I wan't to keep the records of the old pc's in the servicedesk. So my question is, is servicedesk creating a new record or is he going to overwrite the old one?
SD+ from .9002 to 9.003 upgrade problem
During upgrade from 9.002 to 9.003 I got a meesage: "Failure , Please check the link http://www.manageengine.com/products/service-desk/upgradefailure.html" and upgrade process stops. Please advice what to do? We use MSSQL but details notes in log file (attached below) is related to MySQL???. Regards W.O.
SupportCenter Plus Build 7930 released
Hello Customers, SupportCenter Build 7930 is available for upgrade. Please go through the page on the link below for more information, http://www.manageengine.com/products/support-center/service-packs.html Thanks Jai Anand K SupportCenter Plus
Projects history report
Every morning we need to recieve a report in which we want to see all projects history for the last day. Can you help us with this report?
Password Synchronizer and Google Apps API
The Google API was enabled and we have a hosted company domain. After configurations were made in Password Sync for Google APPS the system returned an error: Unable to establish connection. Please verify the Proxy Settings. We use no "Proxy Servers" and nslookup and ping work from the server to gamil.xxxxx.com * Domain Name : gmail.xxxxx.com * User Name : abc@xxxxx.com The rest is self explaining. Has anyone been able to get the Password Sync to work with Google API?
contract view
Hi, we are evaluating Servicedesk Plus for MSP. Is there any possibility for a requester to view it's account / site contracts ? It would be nice to have a requester rights section. Did I miss it or does not exist ? Thanks
Firewall Analyser Isnt reading all my CP firewall logs
Hi ALL Havent been following firewall analyser for a while and suddenly realised it hasn't been reading firewall logs since june (FW is checkpoint VSX) except occasionally for instance on looking at this last week I can see a burst of logs for Friday and apart from that nothing. I think we are on the latest version of the software and I have checked the SIC on opsec between the firewall and the Firewall analyser and it looks like trust is established Anyone here seen anything similar Steve
External Authentication unavailable in a fully licensed installation
Hi, I noticed that External Authentication unavailable in a fully licensed installation. The entire section is grayed out: External Authentication AD : Schedule/Enable Radius : Authentication I'm running: Product Name ManageEngine EventLog Analyzer License Type Professional Days to Expire 318 days Maximum number of Hosts/Applications 50 Is this a problem with NOT running it under Windows? Will it just work magically if I move the installation to a Windows platform?
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