Hi All,

I noticed that we also experience the same behaviour with the Search feature in Service Desk Plus as mentioned here:

https://forums.manageengine.com/topic/search-result-inaccurate

What we see though, is the oldest 500 results. So if I was to search for say, 'backup', the most recent result I'd get is from a few months ago, and I would not see something that was logged say last week.

I have yet to apply the 'update lucenesettings set value=1000 where category='Resultrowsize'; ' fix, but I thought it might be an idea to implement a date range or / an option to select last X days or Months.

Another idea might even be to implement a more robust, advanced search feature which lets you pick which categories, sub categories etc to search and it gives you a list of requests that match that criteria just like the Request view.

I know reports can do it, but you then have to create and save a separate each report for each type of search.