Hide Incident or Service Request Template from Technician
We have the ability to show a template to a requester or not by checking the "Show to Requester" check box from the form designer. We would like to expand on this ability.
We would like to be able to hide a template from a technician on the Service Catalog. Our reason for this is, for example, we set up a "Preventive Maintenance" incident template that contains a few extra fields that we are only using for our preventive maintenance tasks.
This template is now listed in the Service Catalog for technicians. We have no purpose for our tech's to use this template as the it will be automatically spawned when scheduled by the software.