I have user id I can't find.. but when i try to create them i get a warning that "another contact with the same email id exist".    

I followed the steps in the other posts .. and indeed i get a reply when i look for this email address in 2ndary email entries that this user (Ben Wilcox) does exist.  

but of course, I can't see him in any screen for maintaining contacts. 

Please help so I can get this contact properly in our system. 

We are using SupportCenter version 7.9.0  Build number 7927

Thank you 

Steve Pustell