Question: How can I change/manage display order of template list?
We have no service category setup ( just yet) but have few request/incident report template setup for user's convenience Those are displayed under OTHER template category on the page that can accessed below. https://servername/Templates.do?module=mergedRequest Is there any way to control or change listing order of those template? It looks like not the alphabetical order and not sure what order it has shown. Ideally we can set it in own order but if that is alphabetic order We can just add numbering
Redirect HTTP to HTTPS SupportCenter Plus
Support, There is an article here on how to redirect http to https in servicedesk plus. https://forums.manageengine.com/topic/how-to-redirect-http:-to-https: Can someone explain how to do this in supportcenter plus 7907? Regards
MySQL warnings after upgrade: had no or invalid character set...
Hi, We are going to upgrade our AppManager from 8610 to latest release 11520. After installing the three service packs of 10031, 11040, 11520, the application works well. But we get many warnings in mysql .err logs like: 140410 10:01:58 [Warning] './amdb/am_host_process_instance' had no or invalid character set, and default character set is multi-byte, so character column sizes may have changed 140410 10:01:58 [Warning] './amdb/am_host_process_cpumem' had no or invalid character set, and default
jbossagent.sar deployed
We want to use appmanager for monitoring a JBoss 5.1.2 instance. I placed a jbossagent.sar in the deploy directory and restarted. But AppMan cannot reach te server. How can I check if the sar is netatly deployed? On which port this service will be adressed? Cheers
Problems to adding Jboss Monitor
Hi Everybody I�m have a very serious problem about adding a Jboss Monitor. Both pc�s (jboss server and Application Manager) are Linux and my Jboss is 4.0.4. I�m already tryed everything and i can�t succesfull. The following is the list of configurations are made: - changes in /etc/hosts file. There are communication between the pc �s . The ping command really works (both IP and host name) -changes in <jboss-server>/http-invoker.sar/META-INF/jboss-service.xml like the following: <attribute name="InvokerURLPrefix">http://</attribute>;
Mobile App not working: Invalid API key
Hello, I am having trouble getting the Mobile App to work with our environment. Every time I try to log in to either the Admin server or one of the Managed servers on port 8443, I get the following error: "Invalid APIKey!Please relogin" Can anyone offer any assistance? Do I need to enable/modify anything in my conf files to get this feature working? Using: Application Manager Enterprise Ed. build 11520Application Manager App for Android v1.2 on Samsung SIII running Android 4.3 (JellyBean)
Monitoring specific databases
I have a SQL 2008R2 cluster that hosts many databases for many different applications. What I would like to do is have a monitor for only database A in the monitor group for application A, and a monitor for only database B in monitor group for application B. I was able to create a SQL monitor for the cluster, and in the configure alarms -> health attribute -> advanced options -> Selected dependent attributes, and remove all attributes except the specific database for application A. The problem
Bandwidth Usage
What would be the bandwidth/traffic between SQL/PostgreSQL server and ME installation server? Say, all polling interval, performance attributes, etc.. is default. Cheers, Bala
log .net errors
We have a .net app that will put errors in the event viewer of the windows server ti resides on. What is the best way to get notified for this error. Thanks. here is the error Log Name: Application Source: ASP.NET 4.0.30319.0 Date: 4/22/2014 12:56:18 PM Event ID: 1309 Task Category: Web Event Level: Warning Keywords: Classic User: N/A Computer: ftp Description: Event code: 3005 Event message: An unhandled exception has occurred. Event time:
Published Dashboard prompting for login
Hi We are currently using Appmanager 11.5 and have the need to publish the query tab from a monitored oracle db instance. I have checked the forums and there are problems with creating dashboards for Buffer gets per executions in the current release. Therefore we have decided to make the instance available as an embedded web page in a dashboard and publish this dashboard. Previously for other published dashboards that have an embedded web page we have been able to use the url and just click through
I need first response time report
In my SLA I worte that response time must be max 20 minutes after request creation. How can I generate first response time report? That will show me this info. Thanks in advance.
Category/SubCategory bug since 7931 release
We do not use the Index field at all, so it is removed from the ticket. The 7931 hotfix allows us to update the category and subcategory correctly on the main Request details page, but it broke the update when we push the "Edit" link and open up the edit form. Problem: Open Request Click on EDIT at top of page Edit form opens Select Category dropdown (all categories are shown) Click on subcategory drop down -- no categories are shown.
Remove support reps name from picklist
Is there a way to remove a support reps name from the pick list so requests are not assigned accidentally to them? We had a person leave the company so I removed their login but did not delete the support rep account. Its my understanding that all requests that support rep dealt with will become open and unassigned if an account is deleted and I do not want that but I do want to remove them from the available support rep list. Is there a way to hide that persons name? Thanks.
Supportcenter productlist related to request template
Hello, Is it possible within supportcenter to have a productlist related to the request template that is chosen? So for example when I choose the request about scanners I only want to see a productlist with scanner models. And when I choose software template I only want to see a productlist with software. Is this possible? Thanks! Johan
Severity on REST response
Hi, I'm using the following to receive new alarms: http://<server>/api/xml/alarm/listAlarms?apiKey=<APIKEY>&fromTime=2014-04-16 11:52:41&toTime=2014-04-16 12:05:49 I'm expecting that the severity should be a numeric or string value but I receive an image link. This started happening after an upgrade from 9.2 to 11. How can this be? The response I get: <alarm displayName="<IP>" message="Memory Utilization is 98%, threshold value for this monitor is 97%" severity="<img src='/images/devices/status5.gif'> Clear"
Running a 3rd party program
Hello, I am new to this program and what I am trying to do is setup a schedule to run some 3rd party programs (ex. CCleaner) and I am not sure where to go in the program to setup those scripts or even where I would be able to use the built-in scripts. If anybody can help that would be greatly appreciated.
Software Already Installed Error - Possible to filter?
Hi, I am locking down Java on the network. Creating an approved Java users security group. I want to have one config that installs the latest x86 and x64 update of Java to all computers in the security group. I want another config to uninstall from all computers not in the the approved security group. In testing, I found if I push Java to a computer that already has Java I receive a "fatal error during installation". Can I set a filter to not push it to computer with the most recent version of Java?
Remote Control - Preview taskbar
Hi, When remoting into computers that have multiple windows of a program open, we cannot see the preview boxes. This makes it difficult to minimize and close windows without user intervention. Attached is a screen shot of the previews I am speaking of:
Invalid checksums when downloading JRE 7 update 55 patches
I tried downloading the new JRE 7 Update 55 (x86 and x64) updates this morning. They downloaded fine, but I got an error about invalid checksums, and they are still listed as "Not Downloaded". I've seen this in the past with a faulty Vulnerability DB update. Can anyone confirm this, or is there some action I need to take? Thanks.
Ability to add a configuration within a software deployment
Hi, Is it possible that the development team of DesktopCentral add the ability to add a configuration within a software deployment? This would add the usefull ability to, for example, add or remove a shortcut after installing a software (that does not support advanced install parameters). Or folders permissions, registry settings ... The most important thing is to deploy some configurations right after the software has been installed (if successfull) without needing to control that every computers
Deleted computer still appears in custom reports
I use custom reports to get all computers with their installed Java / Flash / Adobe Reader version and install date. In these custom reports a computer appears that does not exist for more than a year. This computer has been removed from active directory and does not appear in the Inventory view or in the All systems view of Patch Mgmt or in the SoM view. Neither it appears in pre-built reports like the "All computers" report. But in existing custom reports and also when I create a new custom report
Undelete a Request
Hi, I've accidentally hit delete on a request (whoops!) How can I perform an undelete to recover it?
Error update ServiceDesk Plus 9006 --->>> 9007
Unable to start the DB. Possibly server is running if so Please shutdown the server (or) Previous upgrade is failed and the message for the same will be displayed in the Command Prompt Connect to DB - yes ServiceDesk - shutdown - yes ????/
Mail Fetching Error - Delayed
Greetings, I am running a trial version of service desk and i am getting the following error while fetching emails. Mail fetcing is delayed ....due to start time and finish time is ZERO I restarted the server and it worked for an hour or two and then stopped with the same error. My Server time is correct. I am not sure how to fix this.
Measure what technician groups have helped resolve an incident
Hi, Is there a SQL query or other way to find out how many (and what) different resolved groups (Group in SD+) that have been assigned to an incident. I'm trying to measure if 1st and 2nd line groups have more than 80% of resolution rate of my tickets. Any help is much appreciated. best regards Markus
RBAC Roles on the Admin Server
Hi, I am creating an operator role via the admin server that manages several distributed ELA servers however when creating the user account it does not display the host groups for every managed server, also I can only assign the role one managed server but not all.... any ideas ? thanks.
TOPO: Cannot get object from Database, name is null
Hi, Im getting the following message almost every seconds. What is causing this? Does this give any clue where is the bottleneck? TOPO: Cannot get object from Database, name is null TOPO: Cannot get Ifc from Database, name is null TOPO: Cannot get object from Database, name is null MAP: Unable to process Property Update notification for 192.168.0.5. No ManagedMapObject found. TOPO: Cannot get object from Database, name is null MAP: Unable to process Property Update notification for 192.168.0.5. No
Project Dates based on task dates
Is there a way for the project scheduled start and end date to be automatically updated based on dates from the project Milestones? And similarly, the milestone dates would be updated based on the associated tasks date?) max and min so to speak? Right now the user needs to update a date in 3 places if the it moves.
Update problem 8209 to newest ver (8210 or 8212)
Hello ,i have a problem, when i`am try to update a service desk from 8209 to newest ver (8210 or 8212) have a error with message "bla bla go to our web site" and read how to backup and restore data.... log folder attach to this discussion.to this vers update normal . Hope you may help me :) Thanks.
High Volume or Short Staff Notification
The ability to turn off and on an auto response when new tickets are created that notifies the user that the help desk team is either: short staffed, dealing with a high volume of tickets, or is currently working on major system and that the team will get to their ticket as soon as possible that way the user knows to expect a delay in response or if their issue was related to what ever major service that the team is currently working to fix their issue but will not respond to their ticket until they
Anonymous Requester?
Is there a way to generate a notification when an email request comes in for a requester that is not defined as an account or MSP Requestor? It looks like the request currently gets put in the queue and somebody manually needs to deal with it. We would like to be able to log marketing/sales requests which could come from any address/domain. If the MSP business rules were executed for a nonexistent requester we could parse and act accordingly. We don't want to login and manually check the Request
Report on Dev environment has links pointing to production
Greetings, We have recently created a DEV environment on a separate server. When we run reports on the DEV environment, the links on the report are pointing to the production URL and not the DEV? We did take a copy of the Prod's database to build the Dev so it makes sence for this to occure, however, is there a way to resolve it? i.e. the links on the DEV should go to the DEV URL Both the DEV and Prod are using the same backend Microsoft SQL Server 2008 R2. Thanks in advance.
Convert Service Request to Incident
Greetings, Since the Views and Reports module do not recognize the additonal fields we added to our Service Catalog, we are working on rebuilding the Service Requests as Incidents in our DEV environment. We did run into issues with the limited number of additional field number which is only 24, however, we were able to workaround that. Now we need to figure out how we can convert all our existing 11k tickets into our new environment. Has anyone else done something similar? Just so you know, we
Latest version of Database Schema
Greetings, Can I get a latest version of the database schema? I searched through this Forum and the latest version I found was 3 years old. Below is the link http://forums.manageengine.com/topic/updated-database-schema Will this database schema provide the relationships between tickets (both incidents and services catalogs) and the templates used? Thanks in advance.
Modify Organization Chart
How can I modify the way the organization chart is displayed? Who is manager and who employee? Cannot find this in documentation or in the console
Creating a recurring task
Does anyone know of a way to create a recurring task? We are looking to create a helpdesk ticket that will auto open once each month. Example - checking the ups systems. Any ideas would be greatly appreciated!
Search broken & unable to rebuild index
Hi, unfortunately, I am also affected by the search malfunction after update to 9003. I have tried to run the index rebuild, however, it seems there is a bad typo in the batch or elsewhere as it keeps on failing. I have registered an env. variable pointing to JRE folder successfully with still no luck. Could you please advise? SD+ version: Your Version : 9.0 Build 9003 The Support section - Scheduled Activities says: 7201 LuceneIndexerSchedule 2014-03-27 21:52:29.657 2014-03-27 21:50:29.657 2014-03-27
Monthly report
Hi, I want to generate a monthly report. I need the total request (including open, closed,hold and resolved), total closed request, total elapsed time to complete(for closed) and average time taken for one request(for closed). How it possible?
User Assets report
Hi. I wonder how to generate report that show me all equipment that i Saved on current user? What assets does the current user has. Thanks in advance.
Matrix Report - DateFormat: Year/week
Hello Staff, I need to create a matrix report which lists: Categories and SubCategories on the left in rows, and the columns on top are broken down into Year/week. The scope is to show how many tickets (count) are created for each subcategories (and ) on a weekly basis. The wizard doesn't allow me to choose neither DateFormat = Year/week or DateFormat = Week I was wondering, is there a way to do this via ServiceDesk Query Report instead of Matrix Report? or could you give me support to build
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