how to see what solution was used on what request?
Hello, we are improving our internal processes and one of the principal item is understand what solutions are used into requests(to check quality), what request was resolved without use any solution (to check what solutions are missing) and what solutions are not used.
For it, I would like to know if there is a way to know relation between the request and the solution inserted into the request?. Someone knows if it store this relation inside in any specific field or table?
Thank you!
Regards.
For it, I would like to know if there is a way to know relation between the request and the solution inserted into the request?. Someone knows if it store this relation inside in any specific field or table?
Thank you!
Regards.