Solution records - contain related Problem 'Symptoms' field; Known Errors apearance in portal

(Composed with respect to ServiceDesk Plus build 9003 Enterprise)

When searching Solution records, the records created from Problem 'Workaround' and 'Solution' fields represent out-of-context information. The user must launch the Problem record to provide context around application of the workaround. Additionally, Known Errors are a very underdeveloped feature.

Enhancement request 1: (to Solution records generated from Problem records)

When posting a Solution record from a Problem, t he Solution record appearing in the Solutions module is a templated combination of the related Problem:

'Description',
'Symptoms',
'Workaround' ("Requester Workaround" and/or "Adminsitrative Workaround" areas as appropriate, see below)
'Solution'
(NOTE: Title would still be customizable)

Enhancement request 2: (to Problem record 'Solution' tab fields, in combination with request 1 above)

Problem record 'Solution' tab 'Workaround' field split into two sections to be used to either post self-help workaround instructions to the Requester self-service portal, or all instructions to a Solution record not visible to Requesters. The Solution tab of the Problem record would then have three fields:

"Requester Workaround" field to populate Solution record 'Workaround' sections (see above) when the Solution record 'Publish to Self-Service Portal' is enabled

This will enable us to write instructions to an end user audience, and segregate the technical solution information

"Administrative Workaround" to populate Solution records where there is an administrative workaround (or an administrative description to the self-help end user workaround)
"Solution" (no change from current build - used to indicate permanent resolution steps)

Enhancement request 3: (to Known Errors functionality; Solutions and Self-Service Portal)

(As a result of Enhancement requests 1&2, above, 'Known Error' Problem records would have a standard presentation of information appropriate to the user audience.)

Additionally, Solution records should have 'Types', with related visually obvious icons. Suggest the following defaults (customizable labels, but not deletable):

"Known Error" automated Type for Solutions posted from Problem records flagged as Known Errors
"Error under investigation" automated Type for Solutions posted from Problem records not flagged as Known Errors
"How to" for Solutions posted from Requests

(additionally, our organization would likely use the following Types: