Problem with saves from Database
I have a ServiceDesk environment in my company and I 'm trying to do a round of the database (SQL Server 2008 r2) but to reach 6 % of the saves out the following errors Java.io.IOException : Write Error - SDBackUP.Java : 1225, - SDBackUP.Java : 905 , - SDBackUP.Java : 353 , - Response Stream.Java : 67, - SharedSocked.java : 409 , - TDSCore.Java : 438 , - JTDSStatement.Java 176 I also get this error: Exception in thread " main" java.lang.OutOfMemoryError : Java heap space ..... I need help to solve
Asset Scan problem
We installed Asset Explorer Agent of all computers in our AD computer through a GPO, and it works fine for most of our asset except a few. The first scanning after asset explorer agent installation was successfully finished for some assets.. But, if we try to scan it again from Windows Domain Scan or from asset itself, it gives this error: FAILURE :Failed to communicate the agent. with imported assets.. it gives this error: FAILURE :No response received from workstation. Probably the workstation
History of Deleted Requests & Best Practice Inquiry
If a Request is Deleted (i.e. someone forwards an email to the helpdesk by mistake and creates a request), what is the best practice for handling removing the erroneous request? We do not give our technicians the ability to Delete Requests. If a request is made to the SDAdmin, we can delete it, but...for audit purposes, how can we get a list of Requests that may have been deleted, and by whom? Can anyone confirm the request number is retained in the database if it is deleted? I saw posts suggesting
ukr.net rich text problem
Hello everybody! Have some old problem. From the old vers 6.x ServiceDesk to present vers have a same bug. Problem looks like - if user send mail from ukr.net (public Ukrainian mail service) web interface with Rich text formatting (stand as default) request that create from this mail have blank body. temp resolve is resend mail from myself from outlook.this is crooked solution. Maybe you have some simple solution? link to sampl *.msg of mail on GoogleDrive https://drive.google.com/file/d/0By961I7XEUvQbzZMNWxHY2V0dUE/view
how to clear the contents of an additional filed within incidents when reassigning ?
Hi, Is there any idea about how to clear the contents of an additional filed within incidents when reassigning this request to another technician? this would help me to create a certain field to enable the technician to write the reason of inactivity on a certain request to gather those reasons on a report to my manager. or is there any other way to do so? thanks for the help regards, Wadea
Remote Control in Service Desk Plus
Dears, I am using Helpdesk and trying to use remote control. But I am facing problem with the configuration of remote agent in firewall. Is there any list of ports that I need to enable on the firewall ? Also, if there is any proper configuration documentation please share it.
Import Respurce from OU
Hello I am avaluating the product and so far i have not been able to do much. I have been trying to import all the servers from our AD, but when i try to do it it gives me the entire AD Structure and not just the underlying OU i want. Is there a way to achive that?? I have tried to copy the location of the OU in the AD and paste it into the import wizard but it stills give me everything The OU i need is an underlying OU from another OU..... Domain->OU->OU its the last OU i want and all the OU under
Dashboard Customization
I remember the dashboard is customizable beginning ver 9; however, I cannot find ways to add/remove reports to the dashboard now. Will someone tell me how to have the dashboard in edit mode? Thank you.
Options for Reducing Database Size
Hello-- We've been running OpManager for a couple or so years now and really never had any caps on historical metrics, etc. Now our OpManager SQL DB is about 47 GB and it's time to do some radical changes in what data we keep and how long. Can you point me to any instructions on how we can limit the data being written to the DB, and, how to reduce the current size of our DB? Thanks, Stephen
Android app - Unable to contact ADManager plus server
HI all, i wonder if anyone encounter the same problem. I can use almost all the function on the app, delete user, enable user, disable user, unlock. It does take a while (10 secs) for the server to reflect its unlock when it says success on the app. But when i attempt to reset password, it just says " Unable to contact ADManager Plus server" I wonder if there is anything that I need to look into or configure? Please assist .
User Principle Name
Hi Everyone Just found this software and started to play around with it's features. We import several users at once (sometimes hundreds) into different OU's etc. My main problem is that we have a generic naming convention for the users and that is firstname.surname. When I create a csv with the details (givenName, sn, Department etc.) wand try to import it into the software, it automatically generates a User Principle Name using "givenName"+"sn" but this isn't what we need as we separate these by
Remove Imported CI Fields From .CSV
I made my first attempt to import CIs via .csv into our Servicedesk Plus environment. This worked well, but was only a test. My problem now is that the additional fields that were created for that CI, which were the headers for each selected column in the .csv, are visible on any CI record in my environement (Including Technician/Requestor information) and even after deleting the particular CI/assets originally added, this is still the case. How do I remove these fields when they are not visible
ServiceDesk Plus SSL for an internal domain
I'm looking to implement SSL (Port 8080 or 8443) on an SDP installation running on servicedesk.domain.local . Can this be achieved with the tools provided or is there specific procedure? Whilst it's straight-forward to create a self-signed certificate using IIS, I'm not certain where to start with Tomcat. Thanks
Cannot get custom reports to save
After making several custom reports in the previous days, since yesterday I have been unable to save any reports= I press the button but nothing happens!? I should like to be able to save a report to use the format as a custom report but currently I cannot do so! Any ideas?
Monitoring Cisco Catalyst 3650
Hi, I'm trying to add Cisco Catalyst 3650 switch to OpManager 10, but it doesn't discover it correctly. OpManager recognizes it as a router and doesn't see all the interfaces. How can I fix it? Thanks, Best regards, Roman
receive syslog from central syslog server
Hi, i have central syslog server and would like to forward syslog to the opmanager (ProbeA)for the monitoring. Since there have many of devices did not monitored by that porbe server. So that it cannot trigger the syslog alarm. Is it possible to make that probe server monitor those devices' syslog which from the central syslog server?
Publish Service Catalogue
Is there any chance we could publish a service catalogue form? Some of our clients require support but it would be too expensive to give each a license. They would like to make some support request, nothing else. Thank you
Summary load of two interfaces
Hi, I monitor Juniper Netscreen SSG 550 firewall with OpManager. And I would like to see graph of summary load of couple of interfaces and create threshold for value. Now I can see only separate graphs for these interfaces. I there any way to do it in OpManager? Best regards, Roman
The New iPhone app is amazing.
The new iPhone app is amazing. Set it up today and ir rocks. I can disable accounts, reset passwords and enable accounts on the fly. This is going to be so mush help when you get that phone call from a manager on the west coast and your in the east to shut down an account. Click it is done. How great is that. All IT managers need this handy piece of software. You do not know what your missing. Thanks ME and ADManager Plus team for stepping up and getting this out to us.
Notification Rules
Is there any way of emailing what the actual update is when a job is updated and sent to a technician? There seems to be no $ update tag, so the technician gets an email stating the job has been updated, but needs to log in to see what the update is. As an aside, is there a release date yet for the new UI?
plz help me
i am trying to started the sdp from cmd but it show me like this
No hardware information HP Proliant Servers
Hello, im trying to monitorize some HP Proliant servers, but we dont receive any information related with the hardware. this is the only info that we receive: [URL=http://s1058.photobucket.com/user/lech0n1/media/info1_zps3476c2a5.png.html][IMG]http://i1058.photobucket.com/albums/t418/lech0n1/info1_zps3476c2a5.png[/IMG][/URL] [URL=http://s1058.photobucket.com/user/lech0n1/media/info2_zps1cd90811.png.html][IMG]http://i1058.photobucket.com/albums/t418/lech0n1/info2_zps1cd90811.png[/IMG][/URL] but we
Listener Port Down
Hi, We have demo installation and we get this error message ( image attach ) in same time we configure the firewall ( Sonicwall ) to send logs using port 1514 when we add the syslog server in sonicwall, my question: Is this will effect in reading data on firewall analyzer and get an accurate data ?! and how can i make the port 514 Up Server 2012 ? thanks
Calculated Field
hello, Does anyboby knows how to include a calculated field into a report. I want to show the differences between two date fields. (Created time - Response time). thanks!
Authentication error Active Directory
Hello , the problem with authentication with a domain account. The error in the user name or password. Import was successful. A uthentication Active Directory included .
scan computers
Poll computers in the domain are completely satisfied. In our network there are several dozens of computers that are not in the domain. Want to run ae_scan.vbs and request additional information from users. For example the script asks the questions in the text box and the user is responsible are recording as a result in an additional field asset.
PMP Application Administration (Admin Account)
I have a question regarding security and role access. I read the installation documentation and it doesn't show or specify where the administrator account is created to manage the application. Does this local application administrator account have access to view/modify passwords in the vault, or do they only have the ability to configure and manage the application? I would prefer to restrict the local application admin account from viewing/modifying passwords, and only allow the Password Admins
ADmanager, Office 365 and proxyAddresses
Hi guys, I am running ADmanager and office 365, what I need to do as part of a user creation template is populate the LDAP attribute "proxyAddresses" based on the users username. I have added the custom attribute fine, but I don't know how to add a variable to the prefix of the email address. for example: I have a username called "test" and I need to populate proxy addresses with: "SMTP: test@domain1.com;smtp:test@domain2.com"
ADManager Plus Build 6250 Released !
Hi, We are glad to announce the release of ADManager Plus Build 6250! Please find below the features and enhancements included in this build, New Features: Exclude Child OUs filter: For AD management/reporting tasks, this filter allows you to precisely select the particular OUs only in which the specified management/reporting tasks have to be executed, by allowing you to exclude their child OUs from being modified/affected by the task. 'Remove users/computers from all groups' option: For pruning
Create New Help Desk Role with custom attributes
Hi everyone, I would like to create a new role in ADManager Plus which is only allow the technician to modify some custom attributes in AD but it's fail. Below is the screen capture from the ADManager Plus. 1. I setup a New Help Desk Role and select only "General Attributes -> Modify CustomAttributes -> LDAP Login" 2. Assign this role to the technician and login to ADManager. Search one user and try to modify other custom attributes which is not allow to modify it. It's success to modify.... Anyone
ADManager Plus WorkFlow - Create request for modify user attributes
Hi Everyone, I am trying to learn and test the "WorkFlow" function in ADManager. Is it possible to assign the user attributes modification or update become a "Request" and assign to other Executor? Or i want to control the technician which can modify/update user attributes to make use of "WorkFlow" function to prevent any unexpected mistake? Thanks! Br, Marco Wong
Modify Computer behavior
Is there a way to modify computers with my own templates the same way we modify users? For example, if I search (top right search box) AD for a user account, then click on one of the results, a window pops up where I can select a template. When I search for a computer and click on a result, it just shows AD Explorer where I can't modify anything
Asset Management by Department
Is there a way to assign a technician rights to edit the asset module for only a single department? I need to be able to allow a user from each department to manage their departments inventory. They will not need to work with trouble tickets. Thanks, Joshua
Manager of multiple sites or departments
Hi, My users are able to view their cases in the portal. However I want the manager to view requestes of its departments or/and sites. In the dropdown menu I can only select the person to view his cases, his department or his site. How do you deal with managers / persons with multiple departments? Thanking you in advance, Cédric
PROBLEMS AFTER CHANGING BRAZIL SUMMER TIME
Hi, After the change of Summer time here in Brazil the time in the OpManager application appears in correct form but in the interfaces the time is up one hour. To try to correct this issue I started the service opmanager again and the time in the interfaces got correct but in the “performance monitors” the time is wrong up one hour. Can you help me try to solve this issue. Regards.
windows connection method
we are evaluating Password Manager Pro and like very much. Our security team wants to know how PMP connects from linux back to windows to manage service accounts and user accounts. We dont have the answer to this question. Can someone give us bit more details on how this connection happens so we can pass it on to ur security team. -Tom
Searchable Fields
Is there anyway of being able to select fields that are included on the left hand search option in Service Desk Plus? At present we have fields for new user requests where someone logs they have a new person joining their team. When we are trying to do our audits the search feature does not include these fields are reliant on end users entering the starters name in the description or subject of the request.
Desktop Central Integration with Asset Explorer
Hi, With reference to your website you have an integration between Desktop Central and Asset Explorer I can´t find any documentation about this on your webpage or in the manual. What exactly is the integration? http://www.manageengine.com/products/desktop-central/help-desk-integration.html#Asset-Explorer-Integration // Erik T Inuit AB
PMP windows Agent and Agent service account password change
Using the Windows Agent to handle password syncs for non domain win2008 servers which are firewalled off. I'm using the local Administrator account as the build-in window's service accounts seem not to have the privs to change passwords. Now the problem I have is how does this setup handle the changing of the service account's password by PMP itself ? The security policy we have to conform to specifies that any privileged accounts need to be changed every 30 days. This is the reason we bought PMP
NetFlow IP addresses
Hi Long story short, I have two interfaces in my ASA which I am monitoring. Everything works but I don't see the IP addresses when I go to Source, Destination nor Conversation. I clicked Resolve DNS but don't see the IP addresses I edited the Interface parameters and used 8.8.8.8 DNS and for a few minutes I could see the IP addresses but after a while they disappeared again. What am I doing wrong? All inputs are appreciated. Please let me know if you need more info, thanks!
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