Hi, I'm trying to add LDAP auth to our Active Directory to my trial of ManageEngine ServiceDesk Plus, and it's failing every time.
FAILURE: Domain Controller saved successfully. But error occurred while trying to connect with LDAP server - please check your inputs.
I've got another service desk program using the same credentials which is working fine, but just can't get ServiceDesk to connect.
We have a space in one of our OU names, this has caused problems with some products before - do you know if this would cause a problem with ServiceDesk?
Thanks,
Jo