Adding LDAP Auth failing

Adding LDAP Auth failing

Hi, I'm trying to add LDAP auth to our Active Directory to my trial of ManageEngine ServiceDesk Plus, and it's failing every time. 

FAILURE: Domain Controller saved successfully. But error occurred while trying to connect with LDAP server - please check your inputs. 

I've got another service desk program using the same credentials which is working fine, but just can't get ServiceDesk to connect. 

We have a space in one of our OU names, this has caused problems with some products before - do you know if this would cause a problem with ServiceDesk?

Thanks,

Jo

                  New to ADSelfService Plus?