REST API GET_REQUEST operation is always returning errors.
Hey Guys,
I am trying to query ServiceDesk Plus app to pull down any request through REST API. The query is as follows:
http://<app host>/sdpapi/request/7357/?OPERATION_NAME=GET_REQUEST&TECHNICIAN_KEY=BCDB2CA2-7882-4C99-9B4E-CFA989D7713E
Regardless of the request id i always get the response:
<operation name="GET">
<result>
<status>
Failed
</status>
<message>
Error when performing required operation.
</message>
</result>
</operation>
I have attached the relevant logs.
Can you please advice where the server error - 'INVALID_CHARACTER_ERR: An invalid or illegal XML character is specified.' is coming from and how can i fix this?
Thank you!
Topic Participants
ServiceDesk Plus
Steven Watts
Prem Maheswaran
Santhosh Venkataramani