TimeZone updates
Hi! The problem with the update time. According to the update time in Russia. Tried to do through the database: use servicedesk go update dbo.sduserprofile set TIMEZONEID = 400, DATE_FORMAT = 'dd.MM.yyyy', TIME_FORMAT = 'dd.MM.yyyy HH:mm' go AND insert into dbo.sduserprofile (USERID, TIMEZONEID, DATE_FORMAT, TIME_FORMAT, SIGNATURE) select au.USER_ID, 400, 'dd.MM.yyyy',, 'dd.MM.yyyy HH:mm', NULL from dbo.aaauser au left join dbo.sduserprofile sd on au.USER_ID
E-mail IDs to Notify field not functioning
Our company is utilizing 2 environments of ServiceDesk. One of the environments will not push mail to the “E-mail IDs to notify”. I have updated this environment to the latest version and still it will not send notification to the E-mail IDs I choose. The environment will send and receive mail otherwise. It is just the “E-mail IDs to notify” field that does nothing. I get no error messages in the System log viewer and no pop up error messages. The server has been restarted a few times and I had the
Email for threshold violated IN traffic and OUT traffic
Hi, on "Interface Properties" i set Threshold value Threshold value Rearm value Utilization % % Errors % % Discards % % Alert if threshold is violated time(s) consecutively When threshold is violated this alarm is generate : Interface 'GigabitEthernet0/0' util threshold violated.Current IN traffic is 36.123 Mbps(60.21%) and OUT traffic is 1.578 Mbps(2.63%), whereas configured threshold is 40% I need to set an notification profile when "Current IN and Current OUT traffic" threshld
Customer with many email-addresses
Hello for the last two weeks I have been struggling to make ME SD+ to register multiply email addresses on a user. today I do this by adding extra columns on the user field and writing the emails that our costumers can use when contacting us. The problem is that ME SD+ don't recognize this when incoming email is sent for this extra mail-addresses and this creates a new requester. I need a function that can handle this because is getting more occurrence that costumers have many email bases on what
Answer to my previous question
Hi, I posted a question a while back but never received an answer. The post link is https://forums.manageengine.com/topic/low-space-alert#49000007163172. Could somone please take a look and reply? Also, can you not mark is as 'answered'? Its not answered if i still have questions!
MySql and DeviceExpert
Is there any document on how to modify device expert config to use mysql? The install notes only mentions a change but it's not enough.
"UPDATE_IPADDRESS" API
Can anyone tell which options are required for the "UPDATE_IPADDRESS" API. I haven't been able to get it to work. Thanks in advance
Problem with Huawei AR1200
Hi, i have a Huawei AR1200 in my network and i cannot make a configuration BackUp with the Device Expert build 5981. I have this error: copy 10.200.27.142 2401_ConfigFile.txt config ^ Error:Too many parameters found at '^' position. Error:Too many parameters found at '^' position.
Agent Desktop Central
Central desktop agent is the same as the ServiceDesk plus agent? When I install the Desktop agent should also report to the service desk? Thanks, Gerardo Cortés
Generic or custom devices?
Hi I want to be able to pull config files (text) from an application running on a linux server. It is much like getting a config from a router. I just need device expert to ssh to the host, and copy several config files. Can I add new vendors, and a generic device for this task? It seems that DE has all the needed tools to do it. Thx
Mozila ESR
In my organization, i've 2 different model of Mozilla, standard and ESR. In the machines with Mozilla ESR when i make the update with DesktopCentral, The ESR version change in standard version. My version of DestopCentral is 90067 It's possible have an update for ESR version e uno per la standard version? Mozilla ESR link: https://www.mozilla.org/en-US/firefox/organizations/faq/
Configurations reports
Hi, I was trying to look at the Configurations reports for a deployment done while back, however it seems to only show Configurations that are not deleted. Have a habit deleting Configurations when they are done. Is DC storing these Configurations in a log after they are deleted?
Announcement
Is it possible to send a announcement via a command line or a batch file?
Reporting on Projects & Project Comments
Hi All, We need a simple report listing all OPEN projects and the MOST RECENT comment added to each project e.g. project id, project title, project owner, comment, comment date /Mar
Technicians list emtpy in some cases and other questions
I am finding that when I create a new incident the technician list is populated ok initially, and if I choose an existing requester it is ok, but if I type in a new requester name (I'd then have it auto add when I submit the request) it wipes the technician list and I can't choose anything. I have to add the requester first, or I have to create the request and afterwards assign to a tech. It happens in any template (and I've only customised the default template, but it has all fields on it still)
Assign permissions to a requester to generate unique Request ids, or rewrite a request id
Is there a way in Service Desk Pro to give specific requestors permission to create a Request id in the subject field of a request email, or to have the system, through business rules or some other feature, automatically rewrite a Request id to what we want? Thanks for your help.
Unable to Delete Closed Purchase Order
This is the error I receive: FAILURE : Purchase Order is being used by a module. Hence cannot delete it. I even restarted the ServiceDesk Server and the Win2000 Server itself. Anyone have any idea's on how to delete the PO I don't need? Mid-Michnet Support Team
Long created the application
When creating the application from the user or administrator creates long application . Press the " Add Application" , the system thinks for about 10-15 seconds and add the application . How to increase the speed of the system . Server characteristics : Processor - 2 CPU 2 core 2 GHz. 8 GB of RAM . OS Windows 2008 server R2.
User configuration to a specific computer
Hello, I'd like to push a user confirmation (hkey_current_user registry key) to specific users, but limit it to a specific group of computers rather then having it apply on any computer they log in to. Is the possible in DC? Thanks. Mike
Incorrect Exchange monitor "RPC Requests sent per Second"
OpManager on our Exchange 2010 server is alerting on “RPC Requests sent per Second”, being 288,000,000. This is an incorrect value. This is actually the value of "RPC Requests sent" in total since the server was powered on. The RPC sent/per sec is actually around 130 which is normal. I have confirmed this by running Perfmon on the Exchange server. Is this a known bug with OpManager? We are running v10 build 11100.
Users who bypass the service catalogue - best practice for dealing with this
Hi We have our service catalogue set up and each service assigned an SLA. The problem I am seeing is many users instead, just email our help desk which then generates a ticket. We cannot associate the SLA from the service catalogue. So the only option I see is to generate a duplicate set of SLA's which becomes very time consuming. I am curious as to what others are doing and what the best practices are around this? Wayne
Updating ServiceDesk Plus very slow
We are currently using SDP 9023 and updating to 9027. We've had this issue for a while now, and am now finally deciding to post on the forums about it. Whenever we update SDP, the update process takes FOREVER--as in 15-20 minutes. We're running SDP as a virtual machine on Hyper-V, Server 2008 R2, 4 GB RAM, and 2 virtual CPUs. We have a few other non-critical applications running other virtual machines on the same machine so the Hyper-V server itself is not under any real load. I'm just curious why
Automatic Email to Solution Approver
I'm currently running SDP On Demand. How do I set up emails to approvers for a solution? Currently if a technician creates a solution they can submit it for approval, but they need to know who to send the email to. Is there a way to submit a solution approval directly to an approver? Thanks, Travis
Patch Download Location
Is it possible to approve the patches etc from the Desktop Central Server but have the client actually download them from the Vendors website?
Query to update requesters
Hi I need a query so that I can do a bulk update of requester on requests/incidents. should be able to do the following. lets say i have user a and user b. if user a resign, I would like to change the requester on the open calls to user b, so that user b can follow up and manage calls from there. Thanks Lennie
Managers being able to view employee's requests
Currently, the ServiceDesk Plus allows us to set what requestors can view by the following: Tickets submitted by user Tickets submitted by Department Tickets submitted by Site Is there a way to allow a manager to view only tickets submitted by their direct reports? And is there a way to allow a Director over 2 departments to view all tickets submitted by his staff(s) but not see all tickets submitted by the site?
Meaningful Metrics - pulling useful data from SDP for reporting
Morning all, We’ve been using Service Desk Plus (V9 B 9010) for six months. I’m interested in leveraging the data we have accumulated and using that information to improve our services to the business, even though at present we do not use SLA’s. I’m interested to know how people on this forum do so using SDP. For example – I would like to know what our first time call resolution is. When looking to see how I could do so I spotted very quickly I couldn't run or create a report easily. I even found
Warranty Soon to Expire - Add 6 months and 1 year timeframes
For the "Warranty Soon to Expire" report, could you add 6 months and 1 year timeframes? The longest timeframe currently available is 2 months. We need to budget for machine replacement 6 months to a year in advance. I currently use "Warranty Expires Within --All--", but additional timeframe filters would be helpful.
When migrating from one server to another ESXI he disappears from the monitor.
When migrating from one server to another ESXI he disappears from the monitor (from all devices, from business views). What can be done? Migration occurs automatically in the server cluster.
How to disable specified notification
Hi, I'm wondering is there any method to disable notifications to specified requester? I've got automated e-mails from device and I don't want to SDP send e-mails back to them. Best regards -- PDA
Skype 6.22
Hi Support, Can you please update your software deployment templates to Skype 6.22 please? A quick search shows it updated on 29th October. Also waiting on Filezilla update to the latest version which I have logged with support. Anything quick would be appreciated. Thanks, Dean
export archive request data
i want to have all of the archived ticket data exported to a CSV. Not only the archive view with a few columns but all the data that is available (resolution, response time, site, etc. ) In the view and then to export data only partial data is available, and I know you have the full data set because you can go into each individual ticket and see the full data.
Routers missing on Network
Hi There I have an issue where I am not able to discover/add routers into opmanager network which existed previously but deleted by mistake. how ever the same/all routers are visible in Netflow but I cant seem to add under network any ideas how to resolve the issue I am using OPmanager 9410 I have tried rediscovery, add a device which picks up but doesn't discover any interfaces on the device Please advise if you require more information. Thanks Mann
Memory Utilization
well , we have HP-Unix Server with SNMP service enabled , the problem is that for Memory Utilization we are not receiving any flow.
Box next printer guide
Hi all, I have all my printers in OpManager and monitor by SNMP. When I using map view of Printer The box next to printer but I don't know how to using it (How to config it). I want config to when Toner, out of paper, OpManager will display alert (eg: when out of paper, the paper low light is display orange. Please guide me how to config it. All most my printer are HP.
Doubts about Field Reporting to: in SDP9001
Hi all, I have a doubts about the use of field :"Reporting to:" (is working in SDP9001?) where i can check this field? how can i do for charge it? Exist any form to syncronize User´s Manager configured in Active Directory with this field? Related SDF are: SDF-54879 : Feature to set "ReportingTo" or "Manager" field of users through CSV import based on "Reporting To Email" has been implemented. SDF-55103 : "Reporting To" or "Manager" field can be imported through scheduled CSV import has been implemented.
Technician account disappeared
Hello there, SDP Version : 9.0 Build 9027 I was changing technician passwords and business rules in SDP and noticed that my recent changes have disappeared. Upon further investigation, I discovered that the two technician account have disappeared from Admin--> Users--> Technicians page. However, I am still able to login using the disappeared technician accounts. How do I restore these disappeared accounts ?
SDP Ondemand Copy Template
I was curious if there was a way to copy templates in SDP On Demand. I posted in the SDP forum and realized I was in the wrong place. Thanks, Travis
Service Catalogue templates disappear from Admin view
Is there any way we can see "all the templates"? This is strange because we already have version 9 and the last month we had no problem, suddenly we stopped seeing them, even with the admin user. Thanx
Handling multiple inbound email accounts
We will have a multiple help desk email accounts. Since Exchange 2010 no longer retains the alias in the To: field, I have to come up with a different solution. Can SDP fetch from multiple email accounts? If not, I know I can create a mail enabled contact and setup a Transport Rule in Exchange to prepend a string to the email subject, then use a business rule to classify the ticket. Is there a way to then modify the ticket subject to remove that string?
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