Eventlog storage
Hi, Using Eventlog Analyzer Are we able to set up a policy to save the processed log of 3 months and 10 years on raw log ? course annually gross logs will be outsourced to a tape. - What is the disk volume required to be hosted on the server disk log Treaty 3 months and 1 year on raw log ? - Is it possible to analyze and correlate the events through a history log to retrieve archived without affecting the operation of the collection and analysis of current web log ? - Are trhere a mechanism to ensure
Postgres location
I have just installed EventLog Analyzer 9 on a new server with the bundled Postgres database. I want to store the data/indexes/archive/logs on another drive on the server. Is there a way to change the location of of these? Our previous setup used MySQL and was setup in this way. We would also like to migrate our old data if possible from the MySQL database to the Postgres database. Thanks
No data being recorded in reports
Hi Colleages I have installed eventlog analyser on a server in my domain . I need to monitor event logons ,fails etc however although the server is added as a host ,it does not seem to have any reports recording for it. Please can someone assist to get the reporting working properly ? Many Thanks Clint
Assets manager - wrong assign based on IP
We've start using Asseds manager and SDP agent to scan network for workstations and assign them to a users in SDP. In one hand it's a cool feature and helps IT technicians to do their work. In other hand, this feature didn't work well. After first install on my PC, it's fill all params with my PC's identification. I've chouse auto assign option and now my PC in SDP became really my pc ;)) After some days, my PC changed IP address (it's often cause when you've got a big network) and also (after agent
Scanned printer shows up as wrong model (RICOH Aficio MP C6000 vs actual MP C5503)
Hey all, A RICOH MP C5503 we have was scanned in by SDP-MSP as a RICOH Aficio MP C6000. I was curious if anyone has run into a similar situation? If so, did you resolve it by manually creating the appropriate model and assigning it? Is this an issue on SDP's side or some strange identifying info on the RICOH itself? Everywhere I look on the printer's web GUI the model is identified as an MP C5503. Thanks
Opmanager Snapshot view
We have configured SNMP in the Fortigate firewalls and Opmanager is collecting CPU and memory information from them. In the snapshot view, the dials for CPU and Memory usage still display 'no data available'. Is there a way to configure these dials so that they display the correct information? Opmanager version 11400 Thanks.
Audit Report For LDAP Authentication Users
sir i would like to ask how we can get full audit report for users on opmanager by LDAP authentication ? thanks
scan/audit on computers at a specific time, not only during a reboot.
I would like to scan / audit on computers at a specific time, not only during a reboot. Of course the agent is installed one the computers with GPO, but I have problem with users who do not shut down computers :)
AD360 build 4013 released!
Hello Everybody! We are glad to announce the release of AD360 build 4013 with an enhancement and some bug fixes. Enhancement Chinese language support: Default user interface language of AD360 can now be set to Chinese. Fixes An issue in the license module has been fixed. Note: Existing Customers can upgrade to the latest build by downloading the AD360 Service Pack 4.0 SP 1.3 from this link: http://www.manageengine.com/active-directory-360/service-pack.html New customers should download the complete
Video size and achiving recorded RDP sessions
Hi, I am currently setting up ‘Password Manager Pro Premium’ and I have been asked to record all RDP sessions of 15 servers to be kept for 90 days. There could be a lot of videos being create in 90 days, so I need to know what how much space a video takes up every 10 minutes to be able to estimate disk space on the server. My second Question is can old videos be archived in a different location? Any help would be appreciated.
Desktop Central - Unable to start the service
Hi, I have noticed that my Desktop Central service is unable to start since 13th October. I had applied version build #90067 earlier this month and it was working after that. So not sure what is going wrong here. Could you please help me to figure out this issue? Thanks, Ranjith
Bulk Enrollment of mobile devices
Hi, I know I can bulk 'enroll' devices on the MDM but I would like to know a bit more about the process. To give some background... I have 125 Samsung android devices that I need to enroll which are going into the field as a data collection tool. They will not be used by staff from my organisation (initially they will be used by nurses in correction institutions), and they can be repurposed to be used for lots of different things (mainly data collection or display). We want to use the MDM
Shared Network Printing configuration issue.
We setup this software on a server BIOPDF.com. We shared printing software and have tested successfully. If the shared printer is added manually as a user, the printer installs fine and works. If I try to add the printer with Desktop Central via configuration shared network printer it does not show up. Desktop Central states the printer was installed successfully, but the printer does not show up on the client machine ( in control panel devices and printers ) and does not show up as a printer
Error Code - 80070005
Hi all, Just wanted to see if anyone had run across the problem before. We have just configured and installed ADSelfServicePlus. We are installing this with an existing AD forest. When existing users try to change their passwords or update their personal information they receive the Error Code - 80070005 please contact your administrator" message. This does not occur with new users into the AD forest and ADSelfService Plus. Has anyone come across this before and if so what can I do to resolve.
Cisco UCS + Chassis + Blade Servers + ...
Hi, I am trying to setup monitoring for Cisco UCS + Chassis + Blade Servers + ... I can't find Cisco Blade Servers as an option (only IBM Bladecenter) and wanted to know if it will be available soon. There is a big bunch of MIB files from Cisco but I stand here scratching my head wondering where to start.... Thank you, Alejandro Adalid Damerau
List of supported patches for October 2014
Can we have a list of all this month's Patch Tuesday supported patches in DTC please? Thanks, Dean
ServiceDesk Outgoing mail - success indicator or log
(comments with respect to ServiceDesk Plus 9018 Enterprise) Issue We need to occasionally confirm an email went out as planned from ServiceDesk (because there are often no errors or warnings when a message fails to send and/or the module has no log that the email sent when it was supposed to, e.g. Contract for expiry notifications sent). While outgoing emails are logged in the application \server\default\logs\serverout<#>.txt, these logs begin to recycle and overwrite the earliest entries, as soon
report for Customer Account - uninstalld and installed programs
Can you help rewrite this query? I would like to select a customer account from the drop down menu Account: and for selected Account execute the report (for all Client compiuters) It would be good to see additional column "Last logged in user" select si.workstationname 'COMPUTER',swl.softwarename 'PROGRAM', LONGTODATE(ah.audittime) 'AUDIT',(Case ao.operationstring when 'Delete' then 'UNINSTALLED' when 'Insert' then 'INSTALLED' when 'Update' then 'CHANGE' end) 'ACTION' from audithistory ah left
GINA display error when turning off ssl3
As a result of the recently published POODLE flaw, we will be turning off SSL 3.0 on our browsers. when testing the GINA client with SSL 3.0 disabled but TLS 1.0, 1.1, and 1.2 enabled, I get a "This page can't be displayed error with the following text: "Turn on SSL 3.0, TLS 1.0, TLS 1.1 and TLS 1.2 in Advanced settings and try connecting to https://%ourserver%:9251 again." There's a button to change settings, but the link is broken. Is this a client-side issue with the SSL 3.0 being off, or a
Error while trying to instantiate SQLGeneratir
hi say me please , what is wrong ? i get backup from 9019 (9.46 Mb) and want to restore (to 9021) PS C:\ManageEngine\ServiceDesk\bin> .\restoreData.bat ********************************************************************************* Restore DB Setup Wizard ********************************************************************************* Execute Restore DB Utility from command prompt For Windows users : bin>restoreData -c [backup file] For
Cannot delete departmnet
Hi, I cannot delete Department and get following message. "WARNING :Department is being used by a module. Hence cannot delete it from database. But it has been marked as not for further usage." Appreciate if someone can advise which module is this message referring to. Regards, Jupp
Desktop Central upgrade from v8 to v9 but now upgrade to 9023 fails
hi i was still running an version 8 of the desktop central server, today i upgrade to v9, all went fine, rebooted the server and checked functionality and all seemed to be working i took a snapshot of the server and the upgrade to 9023 failed right at the end, could not find anything in particular that went wrong. i reverted to the previous snapshot and tried again but the same issue i am reluctant to try it a 3rd time is there anything in particular that i can do to stop this last upgrade from failing?
Delegate service catalog
I have a situation where I would like to delegate to some technicians the ability to create templates in the service catalog. Is this possible?
merge requesters
Hi Guys How can I merge all duplicate requesters based on username?
Unable to assign multiple requests to support group
HI. (im using 9022) When in open request view, i select multiple tickets with the selct box and then go to action > edit request. There is an option for me under "owner details" to bring the drop down list of "group" however it doesn't show any other option than --leave it as it is-- Im using IE 11
Applications Manager for Android does not connect
I'm having trouble connecting the Android Application Manager . The error occurs : Could not connect to the server Already tested using FQDN and also IP ADDRESS on port 9090 (port that I use in the browser) . I'm using Application Manager 11 build 11900 Can anyone help me ?
Remote Control non-Windows devices via Putty or GoverLAN SSH/Telnet?
Does SD+ have the capability of letting us remote into non-Windows assets via a console app such as Putty or GoverLAN? We would also like to manage our non-Windows devices centrally as well via remote control.
URL Monitor in Application amanmger
Hi, We have a URL monitor which works fine but occasionally the site responds with a 418 response which is part of there application. The url monitor picks up anything over 200 by default. Is there any way to make the monitor ignore certain responses. Thanks Steve
Feature request: DNSSEC health check
Hello, I'm not sure whether it should be posted to the OpManager or AppManager forum but would it be possible to consider DNSSEC health check implementation similar to check_dnssec by Nagios (http://exchange.nagios.org/directory/Plugins/Network-Protocols/DNS/check_dnssec/details)? Thanks!
Not scanned discrepancy
In SDP 9022, but also previous versions too, I often see how many workstations haven't been scanned in the last 7/30 days. Attached is an example of my issue, but here is a brief description. No of workstations - 555, not scanned in last 7 days - 211. No of workstations - 555, not scanned in last 30 days - 178. All good so far, and as expected. If I then click on the hyperlinked number (211 or 178) it takes me to a page listing 1-50 of 178 (or 211 if I'd clicked that). If I then click on to the
'Account is being used by a module - hence unable to delete'
Hi, I'm trying to delete two accounts we no longer use but keep receiving the message above. The sites that are attached to them are the same name as the accounts and I am unable to delete those either as the message is ' cannot delete all the sites in an account. An account should have at east one site associated with it' Can anyone help please? Thanks Robyn Service Desk Manager Optimation Group +64 4 470 5856
Notes - default options
Hello, is there a way to set the default options when addin a note for every technitian? I would like to set by default some of these options: Show this note to Requester E-mail this note to the technician Consider notes addition as first response How to do this? Best regards, Michael
hide 'System' notifications in Conversations?
Is there a way to hide the 'System' entries in the Conversations thread in Requests? Thank you.
Migrating to SQL Server 2012
Hi, we are running ManageEngine SupportCenter Plus 7.9.0 with MS SQL Server 2005 SP4. We need to migrate the SupportCenter database from SQL Server 2005 to MS SQL Server 2012. Can you please confirm me that our SupportCenter version supports SQL Server 2012 ?
Need the feature Set on ManageEngine
Hello, I'm working on a requirement where I need to see whether Zendesk fits my requirement or not. I want to check whether the below feature set is available out of the box, needs customization , or is not available. You need to mark one of the three options against the questions below: The below questions are also available here Requirements A “white labeling enabled” support services portal, preferably leveraging cloud that does the following Contract/Customer/Client Management Customer Information
scanning a workstation through SDP console keep saying "FAILURE :Failed to communicate the agent"
Hi there, SDP version: 8.2.0 Build 8217 Workstation has agent installed and updating the asset changes successfully. Issue: When I logged in to the SDP console and view the workstation, I click the [Scan Now] button but it keeps coming up with the error "FAILURE :Failed to communicate the agent". On the workstation, if I restarted the service "ManageEngine AssetExplorer Agent", it successfully update the changes to the server. I've tried to change the scan credential to use Windows Agent and domain
Custom Reports for ServiceDesk Plus - Category, Sub-Category and Item
There is sometimes a need to export the current Category structure so you can work on it externally from ManageEngine ServiceDesk Plus before importing it back into an installation. The easiest way to do this is to paste the following report in to the query editor under 'Reports' > 'New Query Report': SELECT CategoryDefinition.CATEGORYNAME "Category Name",SubCategoryDefinition.NAME "Sub Category Name", ItemDefinition.NAME"Item Name" FROM CategoryDefinition left join SubCategoryDefinition on SubCategoryDefinition.CATEGORYID=CategoryDefinition.CATEGORYID
Notifications not sent when requester email address contains "noreply"?
Are notifications to technicians not being sent when the requester's email address contains "noreply" or other key words? We have notifications enabled e.g. for new requests and added reponses. These notifications work well except for one account where the requester (in fact: a connected system) is sending its emails from "noreply". We do not get notifications for those events. Other requester's in that same account work well. Thank you in advance (SDP MSP 8.2 Build 8211 Standard Edition on Windows
Setting the domain as default on the login screen
Hi When we launch Desktop Central and get the login screen how do you set the domain (which is in the drop down box) as the default setting rather than having to change it each time we log in from Local Authentication to our Domain. Thanks Allan
Import Business View & Google Maps View
Hi at all, it's possible and how can i import business view and Google Maps View from probe to central ??
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