ActiveSync Policy on User Creation Template
Version 6.2 Build 6200 (14/April/ 2014) Exchange Policy Settings You can now apply Exchange 2010/2013 policy settings such as sharing, role assignment, retention, UM Policy and policies on ActiveSync to appropriate mailboxes. However I'm unable to find where in a New User Creation Template I can set the ActiveSync Policy. I can see the others, Sharing, Role, Retention and UM, but I don't see ActiveSync. Andrew IT Infrastructure Engineer SHG
Can we get an option to copy a technician?
It is nice that we can now copy a role to create a new role but it would be helpful if we could copy a technician to use as a template for a new technician. There are settings that don't exist in the role that would be nice to "clone" to the new technician, such as Visible (included and excluded groups).
New User Automation Web Portal
Hi Everyone, We are looking at automating new user creation that starts with HR. We would like to setup a web portal for HR to login to and fill out that will then sync with ADManager to create the new user and email out the information. Has one successfully done this? Any suggestions or white papers? Thanks, Adam
ADManager Plus Build 6260 Released !
Hi, We are glad to announce the release of ADManager Plus Build 6260! Below are the new features, enhancements and issue fixes included in 6260 Build. New Features: Inactive Office 365 users report: This report lists all the Office 365 users who have not accessed their Exchange Online mailboxes during the specified time period. CSV-based computer modification: This feature helps you modify the attributes of Active Directory computers, in bulk, by importing a CSV file which has the list of computers
Migration from postgres SQL to MSSQL - duplicate in softwaremanufacturer table
We want to migrate our servicedesk plus database from postgres SQL to MSSQL. The existing server is still a WinXP machine, with servicedesk plus on the latest version (build 9026). We have also set up a new server (Win2008R2) with the same version (build 9026), and the DB configured on MSSQL. While restoring the backup of the database of the old WinXP server into the new server on MSSQL, we encounter the following error: Please wait ! Deleting table data in Progress.. 0-----------------------50------------------------100(%)
ServiceDesk Plus iPad Application
Hi I've downloaded the Manage Engine Service Desk Plus iPad application and wish to use it to access our Requests. Can someone tell me what the Server URL is that I should enter in the login page please. Thanks Peter,
Where do you define the unpicked time for a request
Scenario, New request comes in. Assigned to a group. Have the "Alert Group members by e-mail when a request is left unpicked in a group" turned on. ?? What is the time set to determine when an email should be sent? How do you check/change the elapsed time? We are looking for ways to notify our techs when a request has gone unpicked for >15 minutes. Business Rules do not accomplish this since they are only active on receipt and state no elapsed time. Anyone... Thanks, Cheryl
Error parsing MIB file
Hello, When I try to upload a new MIB table, I got this error : Error parsing MIB:PHION-MIB.txt Exception while loading MIB:Could not parse the file D:/Program Files/ManageEngine/OpManager/./mibs/PHION-MIB.txt. The error occured at the line no: 77 ,column: 24. The identifier should not start or end with number or special character. Could you please correct my MIB table? Thank you for your help!
Notification Central or Probe ?
Hi, i need to configure the notification. the best practice is configure on Central or Probe ? Thk
Issue with custom domain
So I setup Servicedesk ondemand to use our company domain for the web portal and setup the appropriate dns records. If I browse to the url, I get an error that the url in not found. If I add a period to the end of the url, then it works. Does anyone know what the problem could be and how to fix it. Thanks. Mark
Downtime through command
Is there a way to schedule or begin a downtime schedule through a command prompt or using Powershell?
Notification question
Hello, We do not wish for notifications to be sent to the entire Support Group when a ticket is created from the Web View, and assigned directly to a specific technician. In that instance, the email notification should only go to that tech, and not spam the rest of the group. Is this possible? Thanks, Mitch
task 02
Hi We configured the default request a task automatically. If the ticket is created by e-mail, the task is not created automatically. Why? Thanks & Regards Antonella
Unable to set Approver for a Service Request
I noticed all Dept. Heads have a check mark as Service Request approver and greyed out. For certain issues(SR). I need to set one of the dept head to be a second stage approver. And since they do not appear on the drop down list of service approver menu, iam helpless. Stage 1 is set for Reporting to Manager Stage 2 needs to be a particular person who happens to be Dept. Head.
ServiceDesk Plus MSP - version 8.3 - Build - 8301 - Released
Dear User(s) We released SDP MSP - Hotfix Build 8301. Users who are in 8300 can download the service pack from here and upgrade to our latest build (8301). Other users refer the Migration path table available here and upgraded to our latest build 8301. What's new in ServiceDesk Plus - MSP build 8301 ? Enhancements MSPSDP-6561: A technician can create requests for his associated sites[on his own name] from the web interface, API, E-mail command MSPSDP-7203: If a requester is the last person to have
Remove questions from the list
Is there any way to delete questions from the list of existing questions?
Dashboard view is very slow !
Dashboard view is very slow ! Can it be deleted?
AD Migration Technician Reverting
We are in the process of kicking off an AD migration from several domains in two separate forests down to one domain. As a test I have been migrated as a technician. We are leaving the source domain accounts but they are set to disabled. What is happening is after I set myself in ServiceDesk Plus to the new domain after the nightly scan it is reverting back to the old domain. Is there a way to exclude a particular username from being picked up or to exclude an OU in a specific domain from being
Search Asset by IP/Change status
Hi I am looking for a way to search assets by IP address and then to change their status from "In store" to "In Use" in bulk. I am sure I recall an IP address field in the columns option but it is no longer available. Gary
How to remove a Question from a Questions List
I've added a question in a resource (in a service) Is it possible to remove questions from this list?
User prompted to "Click to skip reboot" but no button is present
After patches are installed using automated patch management, the user is given a countdown clock until restart. They are told that they have the option to "Click to skip reboot", but there is only a "Reboot Now" button. Users need a skip or delay reboot option, similar to Windows Updates, so they are not interrupted if they are working during the patch update window.
Desktop Central compatibility with Mac OS 10.10 (Yosemite)
What is the status of Desktop Central working with Yosemite? Ever since we upgraded our Macs, Desktop Central has been reporting this for the operating system: Mac OS X - Unknown For service pack: 10.10 - Unknown And if you click on the computer name it takes you to this screen (clicking Scan Now does nothing): No data available Possible Reasons: The computer is not scanned for identifying the vulnerable patches. Scan Now
Business Rules
Hello We have several Business Rules enabled to notify technicians of urgent ticket creation. Notification is enabled and e-mail template is created as well. But, the e-mail template completely ignores and instead another text is placed. I tried to locate the source of this text but I cannot find anything. Any help would be appreciated. This my email template for business rule This is the email tech receives
E Mail ID to notify field available on Change request form
Hi Would like to request that the "E Mail ID to notify" field is made available on the change request form. We have to notify other business unit owners if a change is submitted/planned/approved/implemented/reviewed and closed. It is a pure notification as a business unit owner may not be the line manager or change approver. I would also like to ask that feature request SDF-36747 "Autocomplete of E Mail ID's to notify"is applied here as well. Thanks
ServiceDesk Plus
Hello, I just downloaded ServiceDesk Plus and acquired the free license. I have previously used a paid ServiceDesk Plus where I used to work, a few years back. I have the following Questions: Do copyright or license right permit alterations the code of the application? My current company is looking for a "helpdesk" tool which can integrate Navision in a way, so that our technicians can register their time directly in to Navision. What language is ServiceDesk Plus programmed in? :) Today we use Navision
How to deploy SSL certificate through MEDC server
Hi all, I would like to know, if there is option to deploy a 'SSL certificate' using the software deployment section in MEDC server? Reagrds, Muhammed QTR Doha-Qatar
Inventory\Software not updating...
I just realized recently that my Inventory\Software list is not updating properly. I have several clients that are registering older software even though they are running the latest version. Is there a way to correct this? Is this a DB issue? Should I try reinstalling the clients on those PCs?
Trouble Message without Monitor
Hi, i have a Server witch got the message: MSSQL - VIM_SQLEXP Service is Down But there is no Monitor for that Service and i can not add an Monitor for it because the Service is not installed on the device. Any idea?
One server: SDP + OpManager
Hi all! I have one server (Windows 2012 R2) and I want install SDP (Free version) and OpManager (free version) in this server - it's supported configurations ?? http://odarchuk.com
External Emails
Good morning. We would like to setup ServiceDesk so that it does not send notifications to external users. We were able to do this with a previous build but I can't seem to get it setup again. Spam filtering does not work because we still want their ticket logged. Also, when a new ticket is opened up from an external user, we are not able to add new emails to the ticket by including the number in the subject, it still createds a new ticket. Does anyone have any suggestions? Thanks!
Searching - which fields are searchable/indexed?
Are all fields, including custom fields indexed and searchable? Resolution? Notes? I am often searching for user/names or similar information, but are unable to find the relevant requests Servicedesk 8.2.0
SD Plus. Passthrough autentication
Hello colleagues! I want enable passthgourh authentication (PA) on my new SD Plus. Yes, I already check your manuals for this feauture... I have windows server 2008 R2 in domain and installed SD+ on this server. For enable PA I used your script [SetComputerPass] and got good result. But when I logging on server I got error "The trus relationship between this workstation and primary domain failed", which is not surprising, because I reseted computer password. PA doesn't worked. Could you tell me about
CRC/Interface Collisions on Cisco Router
I have setup thresholds on my router templates to report back CRC and collision errors. I have done a clear count on the router to clear the interface statics, but the alarm is still showing the old values. How do i clear the alarm?
Folder Monitor | File Size/Age
Good afternoon, the display of folders is not responding to file size / age option, wanted to monitor if there are any files being created in a particular folder periodically. Attachments: printscreen the configuration I'm trying to do and printscreen showing that OpManager folder but it does not recognize the warning.
Reports using Hardware Inventory info
Hi, I would need to run a report to match the Hardware Inventory with the Device Names and their IP's. I have run the "select * from hardwareinformation;" query and i have these info, but i don't know how to get another report with MOID, Device Name, Device IP, etc. Thanks and Regards, Razvan Despa
Windows Defender patch management
Hello, is it possible to manage windows defender patches in windows 8.1 from central desktop 9 . Thanks
Question when using ADSelfService
I just setup ADSelfService Plus and it is working great. I would like the users to what ever email address is tied to the account instead of the username. Is this possible? Example Name - John Doe Username - jdoe Domain - ABC.com Email - johndoe@yahoo.com I want the user to be able to login or reset there password with the email address that is tied to AD instead of the username. Is this possible? Thanks, Joel
AD Self Service Dashboard not displaying data
The AD self service dashboard is not displaying data. The widgets only display "no component available".
MS14-066
I have seen , from view lastest patches , the appear, but from view All Patches only appear Patch to Windows not servers. View All Patch View Last Patch It is possible that the cause is I haven`t downloaded ??
User able to repeat password with ADSelfService Plus
We discovered that although through normal conventions, a user is unable to use their last 12 passwords in active directory, when resetting with the ADSelfService page, they are able to use the current or last 12 password to successfully reset their password. Is there anyway to prevent this? Has anyone else experienced this? Thanks
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