Best approach on setting up High Availability and Live Backup with PostgreSQL
Hello ManageEngine, I have a small doubt on setting up both High Availability & Live Backup. The reason why I'm hesitating is that I find no section covering the Live Backup with PostgreSQL as backend database on the online user guide. So, can the guide for Live Backup with MySQL as backend database be used for setting up the feature for PostrgeSQL? Also, if I configure server A to act as "High Availability secondary server", can A also be chosen to keep the Live Backups? Or is the best approach
Need to apply 'Sandworm' patch via Desktop Central
Note that the specific concern regarding 'Sandworm' is not longer applicable. The Microsoft patch MS14-060 is now available in the Desktop Central portal. However, the question regarding the manual download of patches for DTC deployment is still a question. The steps described here did not seem to work - p://www.manageengine.com/products/desktop-central/patch-management-how-to.html#patch-management-how-to4 Has anyone had success in manually downloading patches and deploying through DTC? Thanks.
What is "Signing Authority" in a purchase Order?
Hi What is "Signing Authority" in a purchase Order? What does it used for? Its little un clear :) Thanks, Amichy E.
Default Deaprtments
Hello If I am under the admin tab/Account details and departments and I saw there were some departments there under default settings. I tried to change/add to this, and the only thing I see on the form above it is a save and cancel button. I do not see the department form like under a single site. Is this normal or an error? I have tried 3 browsers. Running Servicedesk MSP Build 8211 Thanks! John Cesarz
xenserver yet?
I thought I saw where xenserver is now supported, so downloaded and installed latest version and cant find it. Looking through these forums the last response was that it will be available for version 11.3, think its at 11.4 now. So is it suppose to be working or not? Thanks
New Servicepack (Build 8300)
Hi, I'm trying to download new servicepack build 8300 on this page http://www.manageengine.com/products/service-desk-msp/service-packs-hotfix.html, but get the message "Page not found". Fix it please.
Asset Details missing when added manually.
Hi, When adding IT Assets manually i do not see the software and hardware tabs displayed when i click on the Asset. These tabs show when Assets are added via scan. I am therefore unable complete any fields myself or allocate software licenses etc. Can anyone advise a fix for this?
ServiceDesk Plus - MSP 8.3 released!
We are pleased to announce the release of our major version 8.3! In this release, we have focused on integrations and billing: Integration with QuickBooks Integration with CTI More flexibility in billing using Bill Rules Better iPhone app with push notifications and request approvals For a brief overview on these features, visit: http://www.manageengine.com/products/service-desk-msp/whats-new-servicedeskplus-msp-8.3.html Our readme has more details about all major and minor features and bugfixes: http://www.manageengine.com/products/service-desk-msp/readme-8.3.html
Out of memory file exist,so java heap exceed the limit
How do I increase the java heap or get past this out of memory file? We just added space to the server this runs on and I am thinking the app is not recognizing the new space. Let me know what else you need to help me resolve this issue.
Screenshot capability SDF-24233
Hi ManageEngine We are about to choose an IT Helpdesk system for our organization which has 80 IT staff. SD Plus is a strong contender, but we are really missing the screenshot feature, which would make life much easier for our users. It seems like you have promised to implement this feature since 2009 - but that it has not been done you. Could you please elaborate on this? Regards, Allan
IP Range NATed on Firewall, WMI does'nt work
Hi Several customers are connected trough a site to site VPN to our network. Because their local IP range already exists on our Firewall, we NATed their local Network into another IP Range. Now the OPManager WMI Monitoring does’nt work anymore, so we can’t monitor several windows services from these customers. Is there any solution to make WMI work again?
Network Probe
Hello, I have a Debian 7.6 Running as a network probe, I can see in the graphical interface of the software I'm using that the probe is capturing the trafic. The problem is that I want the export of the trafic to be sent to a collector. (NetFlow Analyzer is already running on the collector) How do I get the probe to send the netflow trafic ? Thank you. Leonis
Custom Interface Templates
It would be nice to be able to create and save multiple custom Interface Templates such as for Ethernet WAN Interfaces, Ethernet User Interfaces, Ethernet Server Interfaces, etc with different thresholds. Currently I have to modify the Ethernet Template for a group of similar interfaces, then have to remember what settings to change it back to for other similar interfaces that I want to configure.
Active Directory
Hi, I would like to configure active directory. Is it possible to configure active directory only for support reps and not for all contacts ? Regards
HOw can i remove Signature pictures from requests
Hi Guys Using 9.0 build 9022. I would like to remove just images in signatures whilst retaining any pasted screenshots of errors etc. Is there a way I can do this.
Error interface CMDB & Change when change database.
After, I install CMDB & Change Plugin. I change database of CMDB & Change to database of ServiceDesk Plus (same build). When i access OpManager, tab CMDB & Change show error as below: Please guide me how to fix this error. Thank you very much.
Automatic categorization of tickets !
Dear, Good Day I wonder if the possibility of categorizing a call, assigning group, technical, category, sub-category exists? Example: Some client sends an email to the SDP system and so when the call is being generated already automatically assigns to some group or technician responsible for that care. Is there any way to do this? There are parameters or settings that we can use in these cases From already thank you for your attention. Regards, Anderson Ferraz
Export Sites and Departments
Hi Guys How can I export the site and department lists to excel?
Search isn't working following upgrade to 7936
Following an upgrade from 7929 to 7931 and then 7936, search doesn't work - no results are returned. DocumentIndexingTaskSchedule is set to run every 5 minutes, but when it runs, it runs only for a hundredth of a second, according to the scheduled activities list. Log files for a run are attached. Invoking indexdata.bat returns: indexdata.bat request 2014 2014 This script will index the data for quick and effective searching. This script may take anywhere between 15 mins to 2 hours to complete based
Web alert and Email Setting
Hi, I am trying the evaluated product, OpManager v 11.4, I have a question below: 1. How can I configure the email alert by using TLS 587 or SSL465? - Actually, I tried them but unsuccessfully. 2. How to configure the Web Alarm? - I am seeing it available on the online demo but there's no this configuration menu for my evaluated. Can anyone answer me please. Thanks, Kee.
asset agent download not work?
Hi, I'm evaluating ServiceDesk Plus MSP, intalled on top of Linux machine. From what I understand so far, there is no way to add an asset manually. in section "Asset Management - Agent Settings" I saw agent download button. But for some reason it didn't work or probably i missed something in configuration which preventing me from download the agent? Please advise
Restore Service desk, 9002 to 9022
I am trying to migrate a Service Desk Plus from a server to another one. (Both Linux Ubuntu machines in console gui) I did the backup with ./backUpData.sh -c, all the process well done. (Whith server stopped) When I do the restore process with ./ restoreData.sh -c [backup file] show me the next text: Please wait extracting backup file ********************************************************************************* filelist.txt does not exist in the selected backup file /backup_postgres_9002_fullbackup_10_13_2014_10_50.data
Error in linux version. Syslog port 514 down
Hello Decided to try your software. At the beginning of the Windows version installed it everything was ok. And I loved the software. But after installation on CentOS problem. "Syslog Server port 514 is down." I have found in interenete Council to remove and add knit, but did not help. Open ports on iptables, selinux disabled. Somebody had to deal with this problem?
Notify requester when a request is assigned to a technician.
Need new notification "Notify requester when a request is assigned to a technician" If I select "notify requester after request update is made" every time I made a change in request (my tech are using quick update option in request - see img) - every time notification is send. Requesters gets angry ;)) plz help! http://imageshack.com/a/img537/2556/Wy1yxo.png
Deletion of Support Groups
Please follow the instructions below to check what could still be hindering the deletion of the Groups: 1.) Execute the below query to find the exact Group Id of the Group that you want to delete: select qd.queuename"Group Name",qd.queueid"Group ID",sd.name"Site Name" from queuedefinition qd left join sdorganization sd on sd.org_id=qd.siteid order by 3 2.) Replace the Group ID(where it is highlighted) in the below query to find the associations for the Group to the Tasks: select td.taskid"Task ID",td.title"Task
Adding a Requests Custom View using Incident - Additional Fields; Not displaying all Items
I created a Pick List Text field in the Incident - Additional Fields Admin Section and placed it into the default request template, so that it can be filled out by requesters and technicians. I wanted to create a request custom view. So I go into Requests, click on Settings and Select Manage Custom Views. Click on New Custom View. In the Advanced Filtering Section I select the Pick list field that I created and select a criteria. Once I click on Choose, it should bring up the entire list of items
Business rule filter based on ticket status
Hi, at the moment is not possible to define a business rule based on ticket status. It is possible to set a ticket status but not use it as a filter. It would really come handy because it would basically allow to define via business rules whatever workflow you need. Is this feature feasible? Thank you
VNC Viewer setup
What is the command used to launch VNC viewer? The default command entered "vncviewer $DEVICENAME" provides the error message: Cannot run program "vncviewer": CreateProcess error=2, The system cannot find the file specified. I have the VNC viewer software installed on both my machine and the client I'm attempting the connection with.
ServiceDesk Plus 9023 Released
Dear Users, SDP 9023 service pack is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9023 SDF-57095 : Scan : Support for scanning Cisco IP Phones Issues Fixed in 9023 SD-57142 : Scan : Service tag not fetched for AIX machines. SD-56206 : Scan : Software not fetched in SUSE Linux Enterprise server 10. SD-56823 : Scan : Cannot scan VMWare machines using special characters ($,&) in their credentials SD-57435 : Scan
Need Help With Scheduling Individual Device Reports
Hello-- We have a client that needs a scheduled report on two separate Linux devices that will show the below information: -Server Load including process information -Memory utilization -Disk IO -Network IO -HTTP Load I've been trying to work out a scheduled report based on manually adding devices to be monitored, but it seems as though device availability is the only report I can generate. Will the OpManager product, build #10100 provide this type of reporting? If yes, is there a How-to KB article,
Increase SSL security
I know OpManager and ServiceDeskPlus are not subject to Heartbleed. However I'm stuck rekeying everything since we used wildcard certificates. During this I'm looking to improve the SSL security of all of web based systems. Couple of questions: 1) How can i disable weak ciphers? 2) How can we add support for TLS 1.2 (Guessing this may be a limitation of outdated java) 3) How can we enable HTTP Strict Transport Security 4) How can i disable Client Side Renegotiation Thanks for any insight you may
Increase trash deletion time
Hi, In the Admin guide I seen a note stating that it is possible to increase the time of the auto delete option in Trash. NOTE: You can even change the number of days after which the requests should be deleted from the trash by changing the GlobalConfig table entry. Now I have looked though the GlobalConfig table but I could not find ant setting that looks to be related to "Trash". Can you please let me know how I can increase the deletion time? I am on build 7936. Best regards, Allistair
Can not see URL monitors
Hi Everyone, I m using Opmanager. I added many URL's for monitoring. I can see on my dashboard URL's but I can not see when I go from Admin> URL Monitor Here are the screenshots. Please Help me!!
Available Tax Types
In Admin / Account Details / Contract Billing I do not see how to modify name and/or amount of the Available Tax Types. Is this a bug or I am missing something? BTW: I was expecting to see something that could give me a "start date " option so I can schedule in advance the new tax.
Help with API's XML Success Message
We have a software installation system setup to trigger API input to SD+ when certain events occur. However, we now need to be able to fetch the resulting XML Success Message so we can display the RequestID in our software installation system. We see the XML Success Message, but it doesn't appear to be cached locally by the browser (Internet Explorer). Any suggestions on how we can grab the RequestID from the XML Success Message with javascript or some other code? Thanks! ~Marc
SNMP Proxy - collect MIB info behind of NMS
hi , I am newbie in OpManager . I Download and test OPManager trial version. I want to add iDirect satellite modem, but I can't access to Modems with SNMP for monitor resources , because this solution use more bandwidth & resources and we cant get enough information about satellite such as Frequency , Eb'no and etc. iDirect have a another NMS server for monitoring too. OPManager can Forward events as SNMP TRAP/Syslog events to another NMS Platform such as HP OpenView, IBM Netcool but how can I get
Scheduler: Technicians are not associated to any sites.
We do not have any technicians or support groups associated to our Sites. When we open the Scheduler section the Site default to all sites but the calendar does not show any information. We have to change the Site to "Not associated to any sites" first. Hoping for suggestions or answer to the below. Is there a way to: Change the the default for Site to "Not associated to any sites" Remove "All Sites" from the list in Sites
Association of solutions
SD+ I'm currently trying to associate a solution to a problem. However under problems, I only have the option to add (Not really an option, more a dictation). Kinda pointless as I already have an approved solution. So what the application is asking is for me to add a new solution, even though I already have one. Makes sense? Or is there a setting I've missed? Anyway I can work around this?
Backup and restore Eventlog configuration, data
I backup and then restore form the backup. But when I start Eventlog Analyzer, system halted. I can not start Eventlog. What is the error? How do I backup and restore properly?
How to add external tab/url
Hi, I need a capability to add external tabs in the main page for user to access internal related urls. How? Thanks and have a good holiday!!! Min
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