We released SDP MSP - Hotfix Build 8301.

Users who are in 8300 can download the service pack from  here and upgrade to our latest build (8301).  Other users refer the Migration path table available here  and upgraded to our latest build 8301.

What's new in ServiceDesk Plus - MSP build 8301 ?

Enhancements

• MSPSDP-6561: A technician can create requests for his associated sites[on his own name] from the web interface, API, E-mail command
• MSPSDP-7203: If a requester is the last person to have replied to a request, the number of replies he has sent after the technician's last reply is displayed on request list view page
• MSPSDP-7256: 'Request Type' field is now available in Standard and Professional editions
• MSPSDP-7288: 'Vendor' can be added as a column in Asset List view
• MSPSDP-7292: When 'IT Assets' are received from a purchase order, if the asset license count is insufficient, an alert message is displayed
• MSPSDP-7349: Usability: Request list view column search icon will be shown on the left side of the page also

Issues Fixed

• MSPSDP-6947: If a requester who is not already in the system sends an e-mail, notifications are not sent to the technician who is assigned the ticket
• MSPSDP-6952: If a requester who is not already in the system sends an e-mail and the technician assigns the ticket to an account and site, a duplicate requester is created
• MSPSDP-7048: Unable to enable 'Notify technician when a request is updated by editor' in Notification rules
• MSPSDP-7117: Account Manager is unable to create a ticket through E-mail command for requesters in his account
• MSPSDP-7287: Switch ports added under CMDB are counted in the license as IT Assets
• MSPSDP-7290: Unable to login using LDAP if two users have same username but they are in different domains
• MSPSDP-7291: Unable to take a scheduled backup in Postgres if database size is large
• MSPSDP-7293: Performance improvement while accessing accounts page
• MSPSDP-7294: Unable to view notes from request detailed view when notes content is large
• MSPSDP-7296: When a new request is added to a group, the group's technicians are not notified
• MSPSDP-7262: Unable to add Relationships in CMDB
• MSPSDP-7312: Backup File is not deleted during scheduled backup cleanup
• MSPSDP-7318: QuickBooks log is not displayed properly in some cases
• MSPSDP-7333: Performance issue when request notes contains XML data

PS : Please provide your email address in our "Help-> About" page present in the top right of the product user interface, so that you will get notified whenever there is a release.

Thanks

Santhosh

ManageEngine ServiceDesk Plus MSP Team