Password reset ignores password history policy
When a user performs a Password Reset then password history rules are ignored, just as though an AD administrator has performed a password reset using "Active Directory Users and Computers". This means that users can completely ignore password history requirements by using Password Reset instead of Password Change. I understand that you have added the "Upon password reset, force users to change password at next logon" option to help with this. This is a good start, but there is a problem with
ServiceDesk Plus MSP Quick Start Guide.
If you are new to ServiceDesk plus MSP, Please use the attached Quick start guide to understand the basic architecture of the product. Feel free to reach support at sdpmsp@manageengine.com for further queries. Rajah Ganesh, ServiceDesk Plus MSP
Prevent Helpdesk from changin Administrator passwords
Other than creating a new OU for administrators, is there a way to prevent Helpdesk Techs from changing the Administrators passwords and gaining full access to AD? Cheers Rob
Problem creating O365 users
Whenever I create a user with O365 properties, I get the following error: Error in creating Office 365 User. You must provide a required property: Parameter name: FederatedUser.SourceAnchor The user is created in AD, but none of the O365 settings are applied. Thanks for any advice on how to fix this problem!
Move task between projects?
Hi Is it possible to move tasks between projects? We'd like the ability to use the project manage to also plan weekly work loads, but if a task rolls over, we'd like to roll it into the following week. Likewise we'd like a seperate project for "ideas".
2 chart in the dashboard not show the correct informaiton.
Hi: 2 of the bar chart was not showing the correct information. I try check the browser access log, not query was blocked. I also check the WAF, not traffic was blocked. What else i can check? I got 7 Open ticket and some other tickets were closed. But it do not reflected in the bar chart. thanks.
Allow technician to add new product
Hi, Is there a possibility to allow a technician to add a new product when he creates a new purchase order (to be able to view the Add button on the ticket) without having the SDAdmin role assigned? Thank you, Razvan.
Product Type & Product Add Permission
Hi. I wonder how to give a technician only Product Type & Product permission without giving him the rest of the admin permissions?
How we can delete the duplicate entries from desktop central.
I want to delete a hostname from my asset list.
Problem when dealing with Query Editor from a custom report ?!
Hi all, I have just generated a custom report and then when I tried to show its query by "Show Query" button it shows correctly the query. But when I tried to use Query Editor and tries to just running the query without any modifications it throws an exception like following. ================LOG BEGINS=================== java.lang.Exception: Only select queries can be executed - 'SELECT qd.QUEUENAME "Group",wo.WORKORDERID "Request ID",wo.TITLE "Subject",cri.FIRST_NAME "Created By",ti.FIRST_NAME "Technician",longtodate(wo.CREATEDTIME)
Netflow Abnormal Graph
Hi, I am using Netflow Linux 64 Bit build 9860. Netflow showing some graphs abnormally in ZIG ZAG way as attached is the snap shot for reference. Kindly advice me about same. BR,
Alert for self reset ad password
Hi, I would like to have an alert each time a user with rights on AD uses it to self reset his password (to bypass the domain password policy) Is that possible ?
Exclude group from AD Auditing
Hi, I'm currently testing ADAudit Plus for my company. I saw in the configuration we could exclude AD users of the audit, particularly for service accounts . Is it possible to do the same for AD groups? I have a number of Exchange distribution list that are updated automatically by script according to information from our HR software , and suddenly it completely false reports (all employees are first removed from the group and then reimported ) I would like these groups to not be considered since
$EmailSignature not working (Found HTML Hack)
When a new request is created a email is send to the user with a signature. But in SD 9018 the "$EmailSignature" is not working anymore.... And so there is not email send. btw. There are still unexplained extra blanc lines when add or editing a Request in SD EDIT 13-10 Today i found by accident a "hack\workaround". In Chrome you have an app called "IE Tab" When i activate that one and edit a reply template i get HTML code:D. So then i am able to do whatever i want.
Developer guide is not available
Hi , I am looking for the developer guide of the Application. If any such guide is available kindly share the link for the same. Its urgent.. Thanks Sabal
Creating notification for a particular server process
Hi. We are using Opmanager to monitor a few servers and network devices. We have enabled process monitoring for a few servers to monitor specific processes. Is there a way to create a notification if a particular process on a specific server goes down? We can't seem to find a way to create notifications for processes. Thanks.
Cant delete tasks in SD+
Hello, I can not delete a task. I select the task and click on delete. The system displays the message of success in the operation, but the task is not deleted. Any advice? Translated by Google Translate. Alvaro
Terminal Services RemoteApp
I am attempting to deploy a TS RemoteApp that I have created. Manually installing the RemoteApp works properly -- creating both a desktop shortcut and a program group as I defined in the RemoteApp configuration. When I try to push this RemoteApp, Desktop Central reports it as being successfully installed, however, #1) I never see the installation dialog window that pops up when manually installing (I'm not doing a silent install), #2) neither the desktop shortcut nor the program group gets created,
Changed Password - link to enroll does not work
Hi. I have this issue in 5100 all the way through 5114. Scenario: User has Must change password at next login flagged in AD Using the GINA client (browser works fine, only in GINA does this happen) customer goes to enroll (we added a link to enroll on the ResetUnlock.html page) Customer logs in, and changes their password. After changing the password, the tool tells them it was successful and to click here to login. In the GINA client, that link doesn't do anything.
ADSelfService Plus 5.1 Build 5114
Hello Everyone, We are glad to announce the release of ADSelfService Plus build 5114. The latest release features some enhancements and bug fixes. Enhancements: User can now choose the language of their preference on the login page itself. OUs selected during report generation will now be preserved and re-used while showing reports on the dashboard. Issues Fixed: Issue which prevented the Reset/Unlock screen to appear on the logon screen. Issue which does not allow product admins to edit Domain settings
Some schedule reports blank after 11300 upgrade
Hello, I upgraded opmanager during September into build 11300 first day of each month I have several schedule reports for Windows services availability of 9 business views. This month... blank .xls files for each reports. Strange thing is that other schedule reports (performance reposts for CPU, Memory, server availability...) are correct. I tried to generate on demand reports for one server for windows service availability and I got the "No data available" pop up... But if I click on the service
Getting information from users
Poll computers in the domain are completely satisfied. In our network there are several dozens of computers that are not in the domain. Want to run ae_asan.vbs and request additional information from users. For example the script asks the questions in the text box and the user is responsible are recording as a result in an additional field asset.
Reply Not populating To: field and e-mail alerts not working.
Just upgraded to the newest version. When replying to a ticket or a users appended message the To: field is not populating with the user's e-mail like it was before. If you manually enter the To: e-mail it attaches it to the ticket and sends it out. Also e-mail alerts for a new ticket are not being sent out. Admin > Mail Server Settings say they are running.
Gmail Gencert issue
We are having issues with fetching mail from imap.gmail.com:993 when I run gencert.bat as suggested in the forums I get the following errors. C:\ManageEngine\ServiceDesk>jre\bin\java -cp lib\cert.jar InstallCert imap.gmail .com:993 Loading KeyStore C:\ManageEngine\ServiceDesk\jre\lib\security\cacerts... Opening connection to imap.gmail.com:993... Exception in thread "main" java.net.ConnectException: Connection timed out: conn ect at java.net.PlainSocketImpl.socketConnect(Native Method)
Approval is automatically furnished by system while creating any change request
Dear Team, This is just to inform you that, we are getting pre approval error while raising any change request. As approval is automatically furnished by system while creating any change request (Screenshot attached). Thanks, Satyam Kunal +91 9953087878
ServiceDesk slow to open request or change state
After to open a service request my brother still in "waiting" for a 15 seconds, and if change state my browser still "waiting" to. My version is 8110. My server is win 2008 R2 Memory 16Gb proc 64 my configuration in wrapper.conf # Initial Java Heap Size (in MB) wrapper.java.initmemory=256 # Maximum Java Heap Size (in MB) wrapper.java.maxmemory=1024 --- More my service dont startup. --- My connfiguration in wrapper_64.conf # Initial Java Heap Size (in MB) wrapper.java.initmemory=512 # Maximum Java
Business View and multiple link
Hi, i try to connect 2 devices with multiple link, but it isn't possible. I try to use ctrl key but doesn't work. example : switch a with 8 interfaces, two of these connected to another switch. There is no way to do this ? thk so much
Value '0' Set to Incident Additional Fields, Causing Request Closing Rules to Fail
We are finding a value '0' is set to some request fields, and this makes the request closing rules to fail. Out of 1000+ requests, only a handful of them seems behaving this way. By looking at the history of the request, the value '0' is given before a user manually assign a value. Our requests are created via web and email, and only emailed requests are affected so far. As far as I know, only three request fields are affected and common to those fields are: 1) Incident Additinal Text Fields having
How to get all properties on "GET_DEVICE" API
I want to use deviceExpert API "GET_DEVICE" API to get info about device. Documentation says that "This API is for fetching the hardware and software properties of any device from DeviceExpert ", but i get only few attributes ( {192.168.112.1={MAKE=Cisco, LOCATION=Super-place, OS_TYPE=IOS, MODEL=1941, CREDENTIAL_SUPPLIED=true, OS_VERSION=15.1(3)T, SYSTEM_DESCRIPTION=Cisco IOS Software, C1900 So..., SERIES=1900, DEVICE_TYPE=Cisco IOS Router, STATUS=READY}}} ) i would like to get the attribute values
Stable version
A good a bug free 2014. When will there be a STABLE version from opmanger? Today i installed a fresh copie of opmanager with all the pluginin's. CMDB not working, oputils unstable etc. etc. When will the process of making a template work 100%. Jef
JSON in Service Desk Plus API
Hi, I am wondering if it is on your roadmap to implement JSON request/response in your API. I have started looking into optimizing the Outlook add-in for Support Center Plus to use JSON to increase performance and i would like to do this as well for the SDP add-in as well. Best regards, Valdi Hafdal URL : http://www.valinc.net [Add-in for Support Center Plus] http://www.valinc.net/scp [Add-in for Service Desk Plus] http://www.valinc.net/sdp
Requester History Button
We used to have help desk software that had a Requester History tab that we found very useful. It would be a nice feature to add to Service Desk +. When I am viewing a ticket, it shows me Request, Tasks, Resolution, and History tabs. It would be nice to have another tab that shows the Requester History that shows the history of Requests for that Requester. This is a quick and easy way to know the Requester when dealing with the user. I know you could do a search but this would provide a quick
Reports about reopend tickets
I'm looking to get some info out of our SCP system. We have the option enabled that replies create new tickets and don't reopen the ticket after a few days. Can we somehow get some numbers on how many new tickets are created that are a reply to an old ticket? And what about a report that shows the number of tickets that was opened again during a certain period?
Way to assign mode?
Is there a way to assign a mode through a business rule? We want to note which service an item came from, but since these items are coming in through email, they're not already part of a new ticket. Rather, we want to assign with a business rule when the item arrives (based on which email address it came from). I see a way to check mode in a business rule, but not a way to assign a mode. Is there any way to do this?
Items and Products
How do I setup items and products to be used in the helpdesk settings? I found an area under "Account Settings" where I can set up product types, but these don't seem to carry to the requests template. I don't see anywhere to setup the "items."
After upgrading from 9017 to 9020 I get errors when logging in
The server is up and running but when I trying to log in I get the following error. type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException com.manageengine.servicedesk.utils.OtherMEApplicationsUtil.getJumpToUrl(OtherMEApplicationsUtil.java:213) org.apache.jsp.jsp.HomePage_jsp._jspService(HomePage_jsp.java:1535) org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94) javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
WOL "Not Applicable" status
Hi We try to send "Wake Up" to machines at different subnets. Some have status "Not applicable" No more details. How to find why? Dmitry
Manual archive tickets
Hi, is it possible to manual archive any tickets? I need to archive tickets that are already settled with the client. The second option is archive tickets with self-defined status for example " settled". Is it possible? I need to block to open/edit all settled tickets. Do you have any other idea? BR Kris
Change from 24 hour option to AM/PM in Change request
I would really like to know if its possible to change the time format for both the scheduled start time and end time from 24 hours to AM/PM setup. I find it time consuming trying to convert the time correctly. If I could just make a blanket switch that would be a huge help for getting my ServiceDesk Plus setup up and running. Is something like this possible?
ManageEngine ADAudit Plus 4.6.0 Build Number: 4651 Released
Dear All, Greetings from ManageEngine ADAudit Plus! ADAudit Plus latest build 4651 announces real time change auditing for Active Directory , the new feature provides administrators with real-time email alerts and a live feed of alerts in the ADAudit Plus console, when critical and unauthorized changes are made to AD. With ADAudit Plus, enhance your Windows Server environment auditing: [ Active Directory , Workstation Logon / Logoff , File Servers, Member Servers , EMC , NetApp Filers , FIM , Printers & USB
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