Service Catalog
I am trying to Create templates for out organization and to incorporate and Approver workflow. I wanted to know if this can be created using one template and associating a Group ID of $Dept Head$ instead of individuals and associated that dept head with the individual of that department without having to create a separate template for each department? I am working on a template work flow for new hires and department transfers so that the proper people are notified for approval and the proper access
ADSelfService Plus 5.1 Build 5116
Hello Everyone! We are glad to announce the latest release of ADSelfService Plus – build 5116. We have fixed a lot of issues in this build. Issues fixed: Issue which disrupts GINA UI when caps lock is pressed while entering the password. SSO issue in Chrome browser. Issue in password expiry notification when it is configured for a group with a large distinguishedName. Issue in password expiry notification delivery report which failed to show the delivery status properly. Issue which ignores the
IE vs Chrome for links
Is there a way of making the links I create defaulting to IE as they do not work in Chrome
Sending request detail as an email
My company uses SD+ for our ticketing system. We've engaged a 3rd party support group to help us with our workload but they use a different ticketing system. We'd like to forward requests from SD+ to their system as an email, but we can't figure out a way to include the Conversations and Notes in the message. Before I try to design something that grabs stuff from the database, is this a feature I'm overlooking?
Service desk plus is not picking mails
Greetings, Server is up, Service desk plus is not picking mails and not converting to Tickets. Emergency Help is required. Regards, Sathya
OpManager. QNAP template
Hello colleagues! I start users Opmanager. Thank you for good app! I have windows server 2008 R2 with OM and QNAP TS-239 Pro II+ Could you tell me, how to map getting monitors with graphs on dashboard. I can't see CPU utilization and Disk utilization. Maybe you have correct templates to QNAPs... Sorry for my English Thanks a lot!
differences.
Hello, I want to know the differentiation between unmanage/manage devices, schedule down time, Alarm suppression.in OpManager.
play wav file in servicedesk
Hi All, I'm new to my company and to service desk, but one thing I notice is they are constantly downloading these msg0001.wav files from the phone voicemail server, to listen to a voicemail that comes in to service desk. I've googled for a wav player extension for chrome, but the pickings arent very good. Does anyone have a solution to this problem? Can the servicedesk page be modified to include an html5 web player thing? Thanks for any ideas you could share. Tim
Netflow with Cisco WLC
Hi, Is it possible to using Netflow Analyzer with Cisco WLC? Seems Scrutinizer support it and wondering Netflow Analyzer support it too. http://mrncciew.com/2013/02/12/configuring-netflow-on-wlc-7-4/
ASA Backup Problem
Hello there I am trying to back my Cisco Firewalls and most of them are doing fine and complets the backup in a few seconds but i have around 5 FWs that do not complet 5520/5510/5505 all are runing same version and i have managed to back about 13 FWs before them they dont seem to fail as i am wrighting this they have treid to backed for about 2 hours. Any ides?
DeviceExpert Java causing 100% CPU
Does anybody know how to solve the problem of Java spiking the cpu to 100% and holding it there ?
Change a category to a subcategory
My colleague created a new category on the top level and already created requests with this new category. Is there an easy way to move the categroy below another existing category or do we have to change all of them manually?
Pre-Deployment Activities - Kill Windows Defender Running Process
Trying to better understand the Pre-Deployment Activities. Deploying our TrendMicro OfficeScan to systems lacking the agent we have discovered Windows likes to enable Windows Defender when our Typical solution is not installed. Windows Defender also apparently prevents installations of Trend. So we would like to utilize the Kill & Proceed before software deployment feature. Condition: Check Running Process Process Name*: What would be a feasible Process name? "Windows Defender"? "WinDefend"
Task 01
Hi Can you tell me a way to create tasks automatically when you open a ticket by e-mail ? Thaks & Regards Antonella
Customed Script on URL Based monitoring
Dear All, Could please help with sample script on URL monitoring where I need to skip monitoring for 2 hours. Roshan
Problem deploying image in Os Deploy 4
I just upgrade my osdeploy 3 to 4. After the upgrade i tried a deploy of a workstation (Dell Optiplex 7010). It fails directly. Same Image as the one I used in the 3. Also same machine that has succeeded with Osdeploy3 .I have also included the log file. please advise Kind Regards Tim Verduyn
CC'd user can't access request
We are finding that when a user submits a request, and they cc someone else into the email to create the request, that the cc'd user doesn't have access to the request when they try following the link in the email they receive. How can we fix this?
Stop timer missing under action tab
Hi, Can i check is "stop timer" remove from the action tab? I can't see the stop time on action tab. I just update to version 8.3.
Datacentre licenses
How can I keep track of Windows Datacentre licenses in a virtualized environment? The license is purchased per processor socket and gives the right to create as many virtual servers as I want on that computer.
One server: OpManager + SDP
Hi all! I have one server (Windows 2012 R2) and I want install OpManager (free version) and SDP(free version) in this server - it's supported configurations ?? http://odarchuk.com
PMP and OpManager
1. Is there any integration between PMP and OpManager? 2. Can PMP and OpManager 8 be installed on the same server? Thanks.
Copy templates / Re-organizing of service requests
Hello, I performed a search and saw that there was no option to "move" service requests but the template could be copied and placed into a different category. I cannot find a copy template button anywhere. Can you point me in the right direction? Also, is the feature to re-organize available yet? Thanks, Travis
Hotfix 7938 released
Dear Customers, We are happy to announce our next hotfix 7938 release today. Much awaited 64 bit version of SupportCenter Plus application is available from now. Here you can download the 32 & 64 bit version installation files http://www.manageengine.com/products/support-center/download.html Existing customers can download the hotfix 7938 from the below link http://www.manageengine.com/products/support-center/service-packs.html Here is the list of features available and issues fixed in this release.
API - Template
Hi. Is it possible to get request template attributes/values ? When using the function getFieldList with field = requestTemplate returns all templates with name and id but nothing else. That is to say , Status,Priority,Category along with all the other attributes are not return If that is not an option is it possible to set the template to use while creating a request when using the addRequest function ? Best regards, Valdi Hafdal URL : http://www.vlink.is V-Support for Support Center Plus http://www.vlink.is/scp
Can OpManager handle high snmptrap event? More than 2000/hour
I have setup opmanager to receive trap from device EMS. The trap message is a lot, more than 2000 per hour. Can OpManager handle it out of the box or I need to tune it? --idaham idaham@dynalotus.net
Error when trying to Integrate OPManager with SDP
Hello, I’m trying to integrate OPManager with Service DeskPlus, but whenever I try it gives me error Unable to connect SDP. Error message from SDP : Please specify the DOMAIN to which the user belongs to Hide Any help? Thanks,
app for older iOS version
This is a general topic, regarding the app on the appletore, so if this is not the right place, please move it :) Is it possible to have the last .api supported by iOS 5.1.1 for servicedek plus and opmanager? We have some iPADs (first generation) with the last iOS version 5.1.1 installed and the new version of your apps didn't work on the old iOS version. We tried to reuse the old ipad like a monitoring display. And with the old .api file we can force the installation with iTunes. Thanks Regards
Categorising emails
Good Day Would like to know is it possible put emails that are sent through into a category automatically. If so how can i do it. Thanks
Disable Applications Self Generation
Hello there, Now and again (not sure why), EventLog Analyzer creates some applications that unfortunately pushes us over our license limit. Is there a way for us to disable Applications and just use Hosts? Kind Regards, Steve
Exchange 2010 - Messages received per second
hi, I am trying to evaluate OPmanager9 and we notice when we try to monitor our Exchange 2010 server, the counter message received per second shows in fact the cumulative received message (since last restart). the OID SNMP is Exchange.SMTPRECEIVE.MessagesReceivedPersec. Is ther any way too modfy this quind of OID to try find the good one? Best regards
User not appearing in User Logon History reports
Hi, We have a user that isn't showing in our Logon history or Logged on Users reports, even though when on the Computers section of Inventory it clearly shows his user account being logged in on his machine. Is there any way of resolving this? Could we force his Desktop Central Agent to upload his logs? Many thanks for your help!
Problem while starting server system halted
Hello, Kindly find below the error I experience when starting Desktop Central Server. Please assist
Incorrect download on your "Download Service Packs" page...
Page: http://www.manageengine.com/products/desktop-central/service-packs.html Section: Migrate from Build 80201, 80202, ......, 80364 to Build 90003 Incorrect download: "Upgrade Pack" http://uploads.zohocorp.com/Internal_Useruploads/Desktop_Central/p18pk325dl9d6uj31no1bv11ibe0/ManageEngine_Desktop_Central_8_0_SP-3_03.ppm Details: Link downloads the incorrect version of DC. Link downloads v8 when it should download v90003.
Monitoring size of copied files
Anyone know if there is a way within ADAudit Plus to monitor the size of data copied to a share over time?
Update install vs clean install
Hi, I compared the files in the install folder across two different types of install due to weird behaviors of our live environment (which has started with build 9020 and was updated to 9023) with a test environment (clean install of build 9023). I am confused as some binaries do not share the same md5 hashes. Can somebody tell me why for the same build I get different files ? Thanks in advance Maxime Gauthier
Software Licenses
Unable to create a volume license for software 2 instances for a particular software title. Do not have this issue with any manufacturers please advise
Technician priority control
Is there a way I can control which Technician change the priority of the tickets?
Time Window
Hi i need to set 2 time window. one from 18:00 to 8:00 on Monday to Friday one from 00:00 to 23:59 on Saturday to Sunday For do it i must set to different profile ? thk
using comment box in user survey
Hi, is there is a way to use a text comment box instead or in addition to the satisfaction levels for the survey questions while defining the survey in SD+, as we wants to get the users comments of some points through the survey, thanks.
empty notification when creating a ticket
Hi, Is there a place where I could get what is behind this empty notification ? It occurs when I create a new ticket. Thanks in advance
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