Hi.
Is it possible to get request template attributes/values ?
When using the function getFieldList with field =
requestTemplate
returns
all templates with name and id but nothing else.
That is to say , Status,Priority,Category along with all the other attributes are not return
If that is not an option is it possible to set the template to use while creating a request
when using the
addRequest function ?
V-Support for Support Center Plus
V-Technician for Service Desk Plus