We are happy to announce our next hotfix 7938 release today. Much awaited 64 bit version of SupportCenter Plus application is available from now.

Here you can download the 32 & 64 bit version installation files

http://www.manageengine.com/products/support-center/download.html

Existing customers can download the hotfix 7938 from the below link

http://www.manageengine.com/products/support-center/service-packs.html

Features/Enhancements :
Sl.No	Feature ID	Description
1	12278	SupportCenter Plus 64-Bit Installation exe, bin released for Windows and Linux Servers
2	12222	Capture screenshot (using System "Print Screen") option in Content Editor is supported (IE 11)

Issues Fixed :
Sl.No	Issue ID	Description
1	12193	Generated Survey Reports Rating results shows the sum of all questions instead of Question-specific rating
2	12209	Time Zone code for Venezuela Summar Time (America Carcas) was incorrectly mentioned is fixed now
3	12211	API "addResolutionAndChangeStatus" not working when the Status been specified as on hold or onhold
4	12213	Account Details showing only 25 Contacts in the list is fixed now to display all the Contacts
5	12236	When creating a Request, all of the products available for the Account are not listed in the Products drop down
6	12245	Problem with creating a backup.  Schedule archiving gets disabled at times, when Business Unit is disabled for the first time
7	12057	Job Sheet Template Variables are not getting placed in the Editor in IE 11
8	12059	Insert Image option is not working in Job Sheet Template Editor in IE 11
9	12126	Unable to choose Canned Response Variables in Reply window using IE 11
10	12242	Resolution update was not proper in IE 11, the content word spacing is getting removed when saved in Resolution Editor
11	12194	Insert Image and Table options are not working in Description Editor in IE 11
12	12198	Insert Canned Response and Insert Solution are not appending the content in Reply and Forward window in IE 11

Regards,

Arun

SupportCenter Plus