Handling multiple inbound email accounts
We will have a multiple help desk email accounts. Since Exchange 2010 no longer retains the alias in the To: field, I have to come up with a different solution.
Can SDP fetch from multiple email accounts?
If not, I know I can create a mail enabled contact and setup a Transport Rule in Exchange to prepend a string to the email subject, then use a business rule to classify the ticket. Is there a way to then modify the ticket subject to remove that string?