Can I customize the file attachment disclaimer?
When someone clicks the "Attach File" button on a request, SD+ displays this standard file attachment disclaimer: [ Maximum size of an attachment is 10 MB. ] Can this disclaimer be easily customized? Can someone point me to the file containing the text in red? See attached image of the actual dialog box which appears when someone clicks "Attach file".
Make the request viewing productive
Coming from Spiceworks, the email handling in ServiceDesk is a huge headache and completely unoptimized/unproductive for the technician. It's nice that it saves the conversation history but its really annoying that I have to rely on it to see what the latest status that is going on with a request. Should have an option to completely reverse this whole view -- the latest replies should be shown when opening a ticket and if you want to view the original request then you can view the conversation history,
Can't delete software license
Hi, I have a Volume license that I want to delete but when I do it it says Database exception when deleting software license. I have ran the compliance.jsp tool on all the softwares and I still can't delete it.
Outbound email error after 9038 installed
I've just upgraded from 3036 to 9038 and immediately post upgrade outbound emails stopped working. The serverout0.txt log file is reporting the following error, any suggestions? [08:37:34:235]|[03-12-2015]|[com.adventnet.servicedesk.utils.WorkOrderUtil]|[SEVERE]|[32]|: Exception while trying to check whether to send notification for request closure to the requester.|java.lang.NullPointerException at com.adventnet.servicedesk.notification.util.NotificationFactory.isNotificationEnabled(NotificationFactory.java:2131)
Live System Monitoring In ServiceDesk Plus
Live System Monitoring In ServiceDesk Plus - Are We For Real? We've been setting up ManageEngine ServiceDesk Plus and ManageEngine OpManager with a client recently. A major part of the installation was to setup the self-service user portal in ServiceDesk Plus for greater user access. Given the network service monitoring we were also configuring in OpManager this prompted the question as to whether it was possible to offer some form of live system monitoring in the ServiceDesk Plus self-service portal.
Service Desk Plus IOS Push Notificiations
Hi, trying to setup push notifications for servicedesk to my ios device, i do not get notifications when a new request is added and there is no option for it in the notification rules under admin. I do get notifications if i call is assigned to me but i does not make and sounds on the device.
Named User License
Hi, I'm using the named user license and was trying to assign it on a multiple machine which the user owns. Named user license is a license where in software can be install on multiple machines as long as he or she is the sole owner of that. Can you help me find any solutions on this? Thanks.
requestor not importing from active directory
Hello; I have an issue where a requestor is not being importing from active directory. When I use the importing tool, and isolate the import to the OU with my 'missing' user. The number it tries to import is equal to the number of users in the OU. When I look in the database I can see the user but they don't appear in ServiceDesk plus. Attached is a picture of the user in SQL. regards Alistair
Capacity Planning and trending
Hi, is there any plan to implement Capacity Planning, trending and forecasting feature on OpManager. Many customers are requesting it and I think you can also ask a fee for this feature. Thanks.
can't update to 9038
hmm..can't update SDP+ from 9023 to 9038 start updatemanager.bat, choose ppm file, get error "the file may be corrupted or check for available disk space" disk space - more that 15GB file corruption - I've downloaded 4 times, same size... what else?
Associating an incident to a change
When associating an incident to a change control you should be able to enter the incident number and not have to scroll through 42,000 incidents to find the right one.
download NCM add on.
hi, I'm a student doing a masters in networking. for my research i'm planning to do about net flow.so i need NCM add on to be installed.does any one know a way to get it? thanks a lot.
Installation Requirements - MySQL 4.1.18?
I looked into ServiceDeskPlus MSP installation requirements and it's says MySQL 4.1.18, IE 7,8,9 and Firefox 3.6-10?! That looks pretty dated to me, did you forget to update your installation manual by any chance?
ComboBox with Autocomplete in additional field
there any way that an additional field in a select list instead of selecting from the list, click on a box autocomplete?
Migrating from SDP OnDemand to SDP MSP?
If I ever decide to move from SDP OnDemand to full SDP MSP version will be able to migrate data as well?
Moving Password Manager Pro
We have password manager pro currently running on a server that we are going to be shutting down. I restored a backup of the server to a new VM and the server is up and running. In the process of the move the original Password Manager server was still up and running so people could still use it. Now that I have restored to the new server I want to move over the changes that were made yesterday. I am having 2 issue 1. I keep getting Access denied when I try to start the password manager server
Copy to clipboard
Hi After upgrading client browser the "copy to clipboard" button next to a password dont work. It works if I put the browser in compatibility mode. Running PMP 7000 so it's not the latest version, but I cant find anything in the changelog that addresses this. Is it a know error or behaviour? Or am I unique? Best regards, Staffan Wikström
Password manager pro Blank page after login IE11
Just to post the solution on the forum so others wont search too long about this. I thought at first it was windows authentication level cause I seen someone told on the forum to change it. Nope Trusted site list. No... So the solution was to turn off "Compatibility View" in my browser. In Tools -> Compatibility View Settings"...uncheck the "Display intranet sites in Compatibility View" box. Was weird tho, cause some of my users had to add the site to the compatibility view list... So that's it.
Access to data base postgresql
Hi, I would like to know if there a way to access to the database postgresql and make query directly to get all data that we could use for many alerts that my deparment need. Thanks.
Change the terminal size in SSH AutoLogon
Hello! Is there a way to change the terminal size when accessing a linux client using the SSH AutoLogon? The terminal has 30 rows and 80 columns (according to "stty size" output), and I'd like to increase it's witdh. Is that possible? Thanks, Davi Santos
Custom logo issue
Hi, I have recently migrated the dbs to a new server and also re-installed the SD+ to a new application server. I am unable to import the custom header logo after the migration, it never shows up in the header section despite being imported under the Org Details section (and visible there). I have tried to convert the source JPG image to GIF, PNG, back to JPG to no vail. The image size is 166 x 46 px. I have tried IE11, Chrome, Firefox browsers. I have even saved the logo file from the old app server
Setting up Personal web accounts
Hello, PMP gives standard users the ability to add their own websites under Personal instead of Enterprise. There is a category called Web Accounts which users can add websites to log into using the auto login feature. The issue is that this category does not give very good organizational means. For instance under the Websites category I want additional categories for work, news, education, tools. I know users can add their own Categories, so essentially they could have categories for Work, News,
Vulnerability DB not getting Windows Patches - No Errors
I setup a new server to help speed up patching on reinstalls of windows, and to add some custom settings to refurbished PCs. I then restored another server onto this install (it already had the custom settings I wanted), deleted all clients and remote sites not needed. I started using this server for all new rerolls to save on bandwidth and DL times for each PC to DL the same 180 patches. but the Vulnerability check keeps coming back with 0 patches missing. The DB updates daily and manually without
Windows 7 Stopping Services
Hi, Since deploying the desktop central agent across our desktops we have noticed that our Windows 7 machines now take forever to shutdown because they say "Stopping Services". This doesn't happen on Windows 8 machines or Windows 7 machines that don't have the agent. When the agent is removed, shutdown time is normal. Please advise and assist. Regards
MDM app on S3
Hi Team, I have a problem with MDM app on my Galaxy S3 (GT-I9300). It has Android KitKat 4.4.4. It is root version. When I try to enrollment device, ask me the passcode and then leaves the licensing agreement and a window appears with the caption "Processing" and shows me more options. What should I do so that it can enroll and manage MDM Desktop Central? Thx,
DC MSP - change server ip address
Hello, My server has 1 NIC with ip=10.0.0.100 and 2 other virtual NICS (created by vmplayer) I installed DC MSP, and it got the IP of one of the virtual NIC (192.168.186.1) I follwed this instruction (How to make Desktop Central Server use a specific IP Address, if the computer has multiple NICs?) - http://www.manageengine.com/products/desktop-central/desktop-central-server-ip-binding.html but it doesn't help, probably it is for DC and not DC MSP. I found that the info is stored in "mater-meta-data.xml",
Patch Management Automated scan
I am having two issues with Desktop Central Automated Patch Scan. 1) I can not seem to create an automated windows patch scan from any other machine except the server where DC sits. Anytime I try to add computers to the list of targets, I get a message that Desktop Central is not reachable. This happens across any machine that is not the server. 2) Automated scan runs, but it stated no computers were scanned when I receive the confirmation email. I set up for an ou to be scanned. It sees the machines
expose PMP on internet?
Hi, We have recently purchased and installed PMP Premium for our bussiness, it's a small company in terms of employees and only about 10-12 users will be using the tool. We had an open discussion about how risky is to expose the web access (also the mobile app) on the internet, both HA nodes are running in our Datacenter, where most of the production machines are. So what's your opinion about this issue? Is it a terrible idea? are there any best practices apart from standard network securization?
ServiceDesk hang on "Application Layer Started...." using Postgres
Using version 9038. I installed it and couldn't access the web interface. I uninstalled and used a different port and everything was fine. I was having issues with Unknown Username or Password for the LDAP user, so renamed the "extracted" folder as directed in another thread. ServiceDesk would not start back up. Restarted server and it still won't start back up. Gets stuck on the splash screen. I just tried returning the "extracted" folder back to it's original name and restarting ServiceDesk
PMP 7.6 now requires unzip on Linux
Please add a release note telling users that the 7.6 update package requires unzip. Thanks.
net flow
Buongiorno ho scaricato opmanger in prova ,avrei bisogno di abilitare netflow sul firewall ? dalla schermata mi chiede indirizzo ip firewall ,ma non me lo "aggancia" ? Devo attivare altro ?
difference between MSP Org account and regular Account ?
i have cpl of questions regarding SD PLUS MSP Edition. 1) By default we are given one administrator account. How can I create more such local admin user accounts ? If I go to ADMIN tab, I don't see any "USERS" option. Do I need to create a technician in this case and grant him log on rights ? 2) What is the difference between the "MSP Organization Account" under "MSP Details" page and any other ACCOUNT that we create or add in the "Account Details" Page ? Can there by only one MSP Org account
Application start-up isse
Having evaluated ServiceDesk on an old desktop machine, I spun up a new VM to install it on permanently. Unfortunately, something seems to have gone Wrong... When it starts up, the splash screen stops as per the attached image. How can I go about troubleshooting this?
SD+ App Migration and SQL Consolidation
Hi, does anyone please have an insight about the following? 1. We would like to migrate from Windows Server 2003/SQL2005 hosted SD+ to Windows Server 2012/SQL2012. Is this platform supported for SD+? (I am aware of the db migration steps moving from SQL 2005 to 2012). 2. We would like to consolidate SQL server installations to have once central SQL server hosting 3 SD+ instances (we do have 3 separate SD+ installations at the moment - each one of them using its own server with SQL installed). Is
MODIFICATION OF DIALS
hi i have an idea there is the possibility that you can add dials no predefined monitoring equipment eg I have six ups and each has data input voltage and output it could add a chart created by the user where real-time display changing these parameters attached a picture of the idea
Install a new OpManager using MySQL instead of native PostgreSQL
Hi. Can we use MySQL as a DB for a new installation of OpManager enterprise instead of PostreSQL? Why was there a move from MySQL to PostgreSQL?
Pass-through authentication not working
Hi there, I have gone through the trouble-shooting guide and read all the posts on the forum, but am still having issues. According to the logs, it authenticated successfully, however, I'm still getting the login page. Any idea how I can resolve this? More information: 1. I created the computer Account using the script on DC 2. First DNS entry on SDP used for DNS Server IP 3. Bind Sring: aiatsis.local as shown in AD tool 4. DNS site: AIATSIS as shown in AD site tool
How to backup configure of Application Manager
Hi everyone, I want to backup my Configuration on a Linux Server, but the Backup Data file which I get, can't restore my configuration on another Server. Follow OpManager Tutorial, I go to "/opt/ManageEngine/OpManager/AppManager/bin" and run the command: "./BackupPGSQLDB.sh" The result is : ls: cannot access /opt/ManageEngine/OpManager/AppManager/working/pgsql/data/: No such file or directory pg_ctl: cannot be run as root Please log in (using, e.g., "su") as the (unprivileged) user that will own
HTML Responses - A few examples?
<-- First post I am switching from another software to servicedesk plus, (a more ambitious task than originally thought) my old solution I had a really nice HTML response to tickets, that showed our name at the top, links to the right, and the description underneath, with ticket history. I am sure that is possible in SDP I have found where to do it, I am just not the best at HTML. Does anyone have any examples that they would be willing to share? I can modify it to our needs, but I would like
Confused on Change workflow notifications
While looking at the change management workflow there are two places to listed who to notify. One appears to be who is being notified when the action is taken and then another to be notified after the stage/status has been changed as part of the action. I'm unclear on why there are two separate places to list who to notify. Am i missing an advantage to this rather than just listing the notifying roles in one list for the action?
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