Can I create custom task views?
Hi, As an admin can I create a 'pending my tasks' view as a custom view? In the latest update, the 'my open tasks' view has filtered out my on-going tasks. Thanks
Time a user is active on a PC during the day
Hi Guys, Does anyone know if it is possible to get a report whuch shows the total time a user is logged onto their machine each day, where their computer is unlocked (ie in an active state) I am getting requests to find out how much time users are spending at their machines activly working, and at the moment i need to manually look at the Login times each day, and remove any time i can see between a user locking and unlocking their PC during that login interval. thanks
Install Guide is empty
Does anyone have a link for the install guide that gives more than a blank framework? Thank you.
Deleted Requests deleted by User:null
Hello, This is in regards to version 9018 One of our technicians was trying to find an old request (119403), but was unable to retrieve the request since it was deleted. Checked the system log and it shows that it was deleted by the system and not an individual. System Log Message : User:null trying to Delete the following request(s): ReqID:119403 Module : Request Sub Module : - Type : Info Action : Delete Occurred At : Feb 5, 2015 12:23 PM Probable Cause : - Performed By : SYSTEM This action is
Request Approval sending a mail
Hi, ¿Is it possible to approve a request by sending an e-mail to her? I try to create a rule for when a sender to send an e-mail to a request, but it does not work Thanks and regards, Gerardo Cortés
How to get some request details by LastModifiedDate from Service Desk plus REST API through Java ?.
Hi , I am new to ME service desk Plus tool. I am trying access Service Desk plus REST API through Java and get Incident or ServiceRequest details by LastModifiedDate . Alos explain me, how to get Notes related Incident or ServiceRequest from Service Desk plus REST API. Please provide sample code for above request.
Mail Server Issue
Hello all, we're having an issue in configuring mail server settings in servicedesk plus . We are useing office 365 as mail server. The account is correct, below you can find my configuration: - Server Name / IP Address: smtp.office365.com - Reply-to Address: servicedesk@domain.com - E-mail Type: SMTP - TLS Enabled - Port: 587 Requires Authentication is checked and correct login information is written. I'm trying to reply to an open ticket but I receive Sending notification failed error.
Active Directory user import not working in build 9028
Hello, After upgrading to build 9028 the Active Directory user import gets in a loop, both for automatic and manual imports, and also both in our test- and production environments. Does anyone have the same issue and a fix maybe? Best regards, Demetrius
Database config for HA setup of OpManager
Hello, I've read at manual guide, if we need to setup HA configuration the Database should be MS-SQL. The question is the database should be setup in clustering mode? or we can ignore clustering for DB. Please kindly advice according to this, very appreciate. Regards, Imran Fadhilah
Desktop Central not detecting MSRT on XP
Hello, Having just completed a Patch Scan with the most recent Patch database on one of my XP systems, I discovered something interesting... The XP system is telling me that an update to the MSRT tool (KB 890830) is available. Unfortunately, Desktop Central is telling me that no patches are available for this system. Shouldn't Desktop Central still detect this available update? Anthony
Bug - SCP has hardcoded http:// reference
SC+ loads the scpdetails.js file used by the Help > About dialog using a hardcoded http url. If you are running SC+ over https, browsers will not load a mixture of secure and insecure content, so the request to load the file is blocked by the browser. e.g Chrome reports the following on the console: Mixed Content: The page at 'https://XXXXXXXXXXX.com/Support.do' was loaded over HTTPS, but requested an insecure script 'http://www.manageengine.com/products/support-center/scripts/scpdetails.js'. This
Detailed explanation of Execution status for Patch Deployments
I understand most of the possible status labels, but I'm unclear about a couple of things. Yet to Apply- Sometimes a patch (or patches) are show this status but there is no obvious reason why the patch is not installing. the computer is found on the network and has responded to a Patch Scan from Desktop Central. Success - This seems obvious, but maybe it's not. Does Success mean that the patch has been both downloaded to the target AND installed? And if it was installed AND required a reboot,
Unable to access changes after update to 9036
Hello, I recently update from 9022 to 9036 build and I am getting some issues with 1 user that can not approve changes any more, he is configured with the SD Change Manager role and when trying to access the changes listed in the change module he is getting the message "Error ocurred at server side, please contact your administrator for more details" No errors are logged under System log viewer
Report
I am looking to create a matrix report that covers a 1 month period that is broken down by weeks for incoming tickets and completed ticket totals per week. I would like to have a chart graph with output. Is there an easy way to do this, I can't seem to see this in report viewer.
Extra space when exporting data from AD Manager
Hello, Currently at my company we have AD Manager setup on one of our domains and for some reason when it exports the data to CVS or XLSX format it will add a space to the SAM account name and some other fields. This always causes us an issue where we like to do some data comparisons and i have to to a replace command in excel to delete all the spaces on the SAM account name. I assume there is some setting that i can remove this extra space so it does not produce it when i export the data. Appreciate
Recently modified groups
Hi. We use a scheduled report for Recently modified groups to see which groups are changed. I would be very nice to to get the reports only showing what had been added or removed from the group instead of showing all members of the group. / Torsten
Equipment booking form
We have an equipment booking form where we write any users who need to borrow laptops, ipads, projectors, etc for a short period. A great feature would be if users could view a calendar and book equipment by themselves, automatically placing a ticket/notifying a technician whenever a booking is made. Are there any plans to do this? Thanks.
Only one alert when error detected
Hi, i have some things to ask. I remember from our webinar about Opmanager your specialist tell us that we can setup to alarms notification only one time. I mean if see more that one errors in event logs on Windows server that i have the same count of notification about this problem but i want to receive only one alarm. Can this done in Opmanager?
Select approver box not working
Hello, I am having issues with my Select Approvers box not populating the approvers I am selecting. I click on the button that opens the available approvers and I click on the approver I want and hit save but nothing happens and the box remains empty. The field in the template have both "requesters can see', and "requesters can add" check boxes filled in so it should be working. Can someone help me with this? thanks, Scott
New to Event Log Analyzer - Documentation Available?
Where can I find documentation or training on Event Log Analyzer? I installed it yesterday and have started to set up hosts and review some reports, but I'd like to have some direction on the features and functionality.
A few issues after upgrading to SD Plus Build 9038
1 - Under Resolution tab, the Resolution field does not display correctly. See screen shot 1 below. Note the edit bar and the default position of the cursor. Under Request Edit / Resolution, the Resolution field displays correctly. See screen shot 2. Screen shot 1 Screen shot 2 2 -The second issue is that, on replying to a Request, the original Requester name is not in the To field by default and the Subject is missing the ticket number. Screen 3 JMichelD
Disk utilization - wrong value after resized disk space
Hello, OpManager keeps sending alerts for disk utilization after we added more space to the affected partition. I tried "Update Status", "Rediscover" but it didn't help to refresh the new value. The only thing it helped was to delete and re-add the server to OpManager. Is this a kind of known issue or is there a quick way to refresh the new disk size? Thanks,
error in database
hi i have problem with my data base for my opmnager the id build is 11300 and my data base is posgress the size of my backup is 2.50 gb aprox i have a 512 devices with around 5600 interfaces when I try to restore my database the application sends me an error C:\ManageEngine\OpManager\bin\backup>RestoreDB.bat Backup_Pgsql_mar4_165220_1130 0.zip ******************************************************** * Warning!!! Attempting to restore the data !!! * * This will result in loosing your current data!!!
Detecting the Toolbar RBM
Hi, I have installed the RBM Toolbar and EUM Agent on my computer, but I've problem with record steps. I chose the Add/View Webscripts option and click 'New'. Next I see only frame with information "Detecting the Toolbar. This will take few seconds.." How can I start record properly?
Exception errors when running reports
We are consistently getting the following error when we run reports manually or scheduled reports. We are getting these error in Chrome, IE and Firefox. It does not matter what type of report we try to run, we still get the same error. Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com net.sf.jasperreports.engine.JRException: javax.imageio.IIOException:
How can i integrate my exisiting ServiceDesk Plus with Zabbix/Nagios ?
Hi, A Company i'm working for is currently using ServiceDesk Plus. We're currently looking for opensource monitoring tools , after our internal evaluation , we are going to consider Zabbix as our first priority. However we need Zabbix to send notification and create ticket on our existing SDP.Do you have any suggestion / tutorial for doing such that? Best, Max
SD+ Old Support Group In Views
I recently renamed an old support group to *disabled*SuppportGroupName (as it appears you cannot delete old support groups) and then removed all the "Technicians interested in this group" and left only an "admin" Technician listed. However, previous technicians who were part of this support group can still see the group, in its old name, listed under their Views available form the Requests tab. If they choose the old name, it displays a request page with no results (as im assuming the rename means
Dashboard "Open Requestes By Category" showing Invalid Data
Our Dashboard shows the graphs except for the Open Requests by Category, can anybody advise where I can find out why this is not showing the correct data? Thanks Kev
workorderstates Archive
Hello, I am trying to find the sql table that holds the "workorderstates" for the archived requests. When a request is archived are the states archived as well? Cheers, Dave
How to disable an Incident Template
Is there a way to disable (not delete) an Incident template?
SDP - downgrade/upgrade software license
Hi there, This is what we've been doing: We have a software license for EndNote X (30 installation allowed), it entitles us for a free upgrade with software assurance. Then we've decided to upgrade to EndNote X3. So I re-create the license with same info, but different key and software. And did the same when we upgrade to EndNote X7. My question is ... some still using the old version for compatibility reasons, so how do I deal with this? Can I somehow make the previous EndNote version to "see" the
iPhone App for SDP+ and connecting outside of your network
Folks, For the iphone/ipad app (which I like), is anyone using it outside of their networks? Are you putting your device through a device-based VPN client? Any suggestions? Thanks, Adam
Asset keeps changing
I have a strange situation with two of my assets. If I scan one, the other disappears and vice versa. Also, the user assigned to the pc stays flips to the other. The MAC addresses and IP address are different. Example: The names are pc1201 and pc1203. If I scan 1201, 1203 disappears. If I then scan for 1203, 1201 disappears. I do not understand why. Different IP addresses, etc. I checked our AD, and I don't see any reason for a conflict. If I do a network range, it fails to pick up pc1203. Only
Upgrade from MSP 8.0.0 Build 8009
Can someone please tell me how do i upgrade from MSP 8.0.0 Build 8009 to the latest version? I have tried upgrading to ManageEngine_ServiceDesk_Plus_8_0_0_SP-0_27_0 and i keep on getting error occurred. Please help. Thank You
Remote Shutdown - Skip Button
I have a remote shutdown scheduled each day at 5 PM. Most people are gone by then, but occasionally a few people work late. I have a 1 minute delay set up so they have time to save their work after they are advised of the shutdown. Could you incorporate a "skip" button into the message so they can skip the shutdown manually? I use the "shutdown -a" command when I need to skip the shutdown on my computer, but a button would be easier for the typical user.
SDP Notifications Ignore Font Setting
Hi, I have all my notifications set using the Verdana font from the notification web editor. Format type is set to HTML. However, any content variable (ie. $Description, $Title, etc.) reverts to a Times New Roman font. The rest of the notification will pickup and use the verdana font correctly. It makes for an odd-looking notification. Any ideas on how I can fix this? Or why the font is not being applied correctly?
How do I delete mistooked backup list?
Dear, How do I delete failed secheduled backup list like belows? I can't delete those. Thanks. KCSONG
Agent remote installation from Desktop Central 9 (Free) in Workgroup all failing
Here's screenshot: Here's our setup: -15 Workstations -All Windows 8.1 Pro -All Dell laptops -All have file sharing enabled What I've verified: -Disabled Firewall and AV, same fails -Verified workgroup admin credentials work using command prompt -Verified all workstations have our administrator account and password -ManageEngine Service running as Workgroup Admin on Server Ideas? I'm glad it's free, but I wanted to purchase it assuming it worked well. Doesn't seem to be working at all.
[RESOLVED] - v10.5.2 - Only traffic data shows -- no application, source, destination data show "unaccounted data"
When I go to the Application, Source, Destination, etc tabs, they all show everything as "unaccounted data". This is on a fresh install of v10.2.0 (which had the problem), upgraded to v10.2.5 and I still have the problem. Server runs on Windows 2008 R2 and database is Microsoft SQL 2014 Express Edition. Traffic tab seems to work just fine.
Report to show Category structure
Is there a way to generate a report that will list out our category structure? For example, We have several categories that start with "SD ". Ideally the report would Show the top category, then sub and items below it. Example: Top - SD Builds sub- Buld item- New Build And so on through all matching categories? I am on version 9_9012 using MSSQL.
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