"Send notification to group technician(s)..." option in support groups doesn' save
"Send notification to group technician(s)..." option in support groups doesn' save. I set all 3 checkboxes in suppoort group. Fill string "Notify to" (choose technicians from list). Then press save button. System says me "SUCCESS :Group details updated successfully" . But in fact nothing saved. If i enter the defined group again - there is empty checkboxes. And notice not send also. And in notification rules if i choose checkboxes on group notification there's also no send emails with notification.
Problem starting server
am trying to start the server but it show me this error please help me hot V 9001 DB MS sql Please check the Logs file which is attachments
template incident field
Hi! in the settings option has incident-additional field I create a field there on multi-line and add it to the incident template The template of the incident, this field is displayed in two lines, but it can be expanded in the lower right corner Is it possible to make display of the field in the template incident at a rate of more than two lines? For example 10 rows and twice as wide. Thanks Best regards, Yevheniy
Desktop Central offers new localized versions
We are happy to extend our language support to Dutch, French and Italian from Desktop Central 9 build #91000 onward. All you need to do is to "personalize" the product by setting the "Display Language" . Go ahead , download now and get Desktop Central to work in your language. Cheers! Mystica
Automate Patch Deployment - Many APD tasks or Single APD task with many patches?
Hi I'm creating APD's for different third party vendor's - such as Adobe \ Java etc Which will create quite a few tasks Is it better to create one task and add all the 3rd party patches to that or create separate ones as I'm doing. How does scanning cope with lots of APD's potentially running at the same time? Andy
Managing Issues for Sub-Account
Is it possible for a contact associated with an account which has sub-accounts configured to create an issue for the sub-account? From what I can see it is only possible for this contact to create issues for the "master" account.
Email alerts not working correctly
This morning one of our LAN switches went down, but OpManager didn't send an alert of it. There is a notification profile configured, settings below. Any ideas where to start troubleshooting?
how many time change "duebytime" in reqest?
Hello! plese give me a cue , how I can see how many time in request change "duebytime" ? is it have a some triger , or some report?
IPMI Monitoring of HP servers
Hello, Can anyone explain, what is purpose of IPMI ip address ? Is it an iLO ip address ? ps. OpManager 10 Thanks
Where to find data about merged ticket - sql
Hello! I'm reading data about changes history of work orders from database of SDP (I have MS SQL db). And now I need to get data of merged ticket, but I cannot find it in history table, it is totally deleted. Is it true that after merging all data also changes history is deleted from SDP database? In HistoryDiff table there is no history about this merged ticket, in History table too. Where can I get previous data of the ticket before it was merged? From which table? Thanks.
Merge request error
FAILURE :Problem while trying to merge this threaded request with the selected request. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File. 9.0 Build 9035
Relationships deleting
hello am trying to delete relationships between business service and software through list view but it only show me 10 result per page can I change that or delete the entire relationship plz help
Patch detection for Mozilla Firefox 37.0.1?
I'm not seeing any patch detection for Mozilla Firefox v37.0.1, which became available starting April 3rd (three days ago). Is there a reason for the delay? According to the official Release Notes: https://www.mozilla.org/en-US/firefox/37.0.1/releasenotes/ there are some important security and bug fixes in this release, and I'd like the ability to scan and patch our enterprise workstations as soon as possible. (Yes, I understand that I could push the entire Firefox v37.0.1 package out to all affected
When connecting to AD users can not log in with your username / password
I have a problem AD configuration is set up correctly , but for some reason come under their user accounts can go only users with Administrator rights. Another says he is not a valid login and password
Patches deployment
Hello, When patches are deployed, are they being pushed to the servers/workstations, thus, filling up valuable space ? If so, where do change the settings so these patches are deleted once installed ? Thanks, - Harry
FREAK Vulnerability
I contacted support and all I've gotten back was a we will get back to you and it has been over a week. Self service is vulnerable to the freak vulnerability and I am looking for a fix. https://www.ssllabs.com/ssltest/ if you want to test your own setup.
Fortigate MIB
Hi I'm getting an error when load the new Fortigate MIB, please can you look at the below error and the attached MIB and advise accordingly. IMPORTS failed: Could not find the file : C:/PROGRA~1/MANAGE~1/OPMANA~1/./mibs/INET-ADDRESS-MIB
Separate Workarounds and Solutions
Hi, Workarounds in Problem Management are not something that we use a lot. However when when a workaround is created it is added to the list of solutions without any distinction. Which means that when browsing and searching in the solutions tab we do not see the difference between them. The only way to do it is to add a keyword but it is not user friendly. Would it be possible to add something like tick box and a filter ? Regards, Aurelien
Can Servicedesk Webserver be hosted on DMZ? if yes kindly share the steps..
Guys, I am curios to know if the webserver can be hosted on DMZ
how can i see the olds requests?
Hi everyone, i got one question how can i see the old requests? after i close, they gone and i cant find out in anywhere, leasts in the reports. I use manage engine standard version
Servicedesk+ does not show multiple Monitors in Workstation assets?
Hi Guys, Servicedesk+ does not show that i have 2 monitors attached to my workstation. Can this be fixed? I can see it has multiple monitors in Desktop central. Cheers, Jamie Cameron | Service Desk Engineer | Central Otago District Council TEL (03) 440 0699 MOB (027) 221 5993 FAX (03) 440 0661 EML Jamie.cameron@codc.govt.nz WEB www.codc.govt.nz
Screenshots in Notes and Worklogs
Just as important as the initial incident screenshot, we often need to have follow-up screenshots, whether that is directly related to the work on the incident or to changes subsequently made to address the incident. From what I understand, both the notes and the worklog are unable to capture screenshots/screen clippings. What are people doing to workaround this significant omission? Thanks, Adam
Resolution Emails not being sent
I have an odd issue where resolution emails are not being sent to requesters. Other outbound emails are working fine and inbound are processing fine too. Was working ok yesterday morning then stopped working after adding a couple of extra filters to the spam filter and junk notification filter (“Auto reply” and “Automatic Reply”). I've since revoked those changes but still no resolution emails... I attach an extract from our serverout0.txt log file detailing the notification events. The first Request
Modify/Remove Custom Field for Service Requests
How can I modify/remove Custom Fields for Service Requests? Incidents have their own menu option, but I cannot find a method to perform the same action for Service Requests. Cheryl Ankrom Jennmar Corporation
Account status - additional field
Dear, I would like to know how can I block opening requests for selective account.. I would suggest to have "Account Status" field where if this option is defined as blocked or inactive... no tickets will be opened for this customer .. or at least pop up message will appear to warn the user on this.! Thank you.
Automation task to create dynamic AD group
Hi, We are trying to fill an AD user group with members from specific OU's on a regular base. I started with an automation and the task automation is "Add to Group" then at the object selection tool i was looking for a custom report, but i can't find any custom reports in there? Is there another option to achieve this? Thanks
Modify default widgets on the dashboard
We can add custom reports to the dashboard, but they get hidden on the bottom of the screen due to all of the default widgets present. It would be nice to be able to remove them.
Survey not-applicable
Would like a N/A (not applicable) option for the survey questions that does not affect scoring if the requester selects that option.
modify approval form
Hi. I have a question. You can modify a form *approval* ? We need a sombody field for fill whith approval user. Now this form is consider two select(approval and not approval) and field comment. We have several template in this approval form and select this template in different types of applications. Best regards.
Could customize approve detail in approval link
Hi everyone I would like to know how to customize approve detail. I would like adjust approve detail remaining to only attach file. Thank you
How to set more Request approval setting ?
Dear Support team or Special user. How to set Request Approval Settings follow these? 1. When I Approve another ticket I need to change request status to "Approved". 2. When I Reject another ticket I need to change request status to "Reject". Do you have any solution ?
Potential issue With Chrome and new text editor in build 9039
I've gotten 3 reports from Technicians and Users that the new text editor sometimes acts up when using Google Chrome. So far I've been able to reproduce it once. I was going to open a ticket with support but then my technician closed the incident from another browser (internet explorer or firefox) and now I can't reproduce it again. The behavior is such that you can't get a cursor or type in the text field. The tool bar along the top looks odd, more spaced out, possibly missing some buttons.
Issue with ServiceDesk Plus 9.0 Build 9038 & Firefox 36.0.1
We recently upgraded our ServiceDesk Plus to version 9.0 Build 9038. When I open ServiceDesk Plus using Firefox 36.0.1 and go to Requests - Open a Request and go to the "Resolution" tab, I am no longer able to enter a resolution. The cursor will not appear in the Resolution box from Firefox. This works fine from IE 11.
Reports keep sending after report deletion
I have a report that keeps sending out via a schedule. I have deleted the schedule and also deleted the report. Is there a way to purge the report schedules?
Manually send out survey
Is there a way to send out surveys manually only? We would like to use the survey function, but we don't want it to send out because of a password reset, etc. We have many lockouts with some of the software we use and many people call often and we don't want to harass them with surveys. If we could make it possible to send out surveys manually only, that would be great. Thank you.
Error while creting HA with MS SQL Server
Hi, While setting replication with MS SQL Server 2012, I get the message "ERROR OCCURRED: Illegal group reference." Any ideas? Thanks, RB
Can't unenroll users in 5202
I'm running 5202 and cannot unenroll any users. I go to the Enrolled Users report, and find the account I want to remove. Click the X button Get message: "Are you sure want to Disenroll this user? Note: The technician status (if applicable) will be deleted." Click Yes. The page refreshes, but the user is still there.
Prevent removal of agent
How do we "prevent" users from removing the Desktop Central client? I know how to remove the Uninstall option in Programs and Features but that doesn't prevent them from uninstalling it through other methods.
Random issue with resolution field
Hi, Since upgrading to latest build we are having a problem with the resolution field in requests. If I use chrome to try and enter a resolution I see the box but can't type in it. If I use Internet explorer it seems to be fine. However if my colleague uses internet explorer the only entry he can click on is now not in the actual box but a random area of the screen. I've attached a screenshot of his screen. This has only happened since we upgraded the build earlier this week.
How to restrict desktop central to uninstall any update or app
Hi, How do is restrict desktop central not to uninstall any app or update. Where do i navigate to setup this option. Thank You Dinesh
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