I have an odd issue where resolution emails are not being sent to requesters. Other outbound emails are working fine and inbound are processing fine too.

Was working ok yesterday morning then stopped working after adding a couple of extra filters to the spam filter and junk notification filter (“Auto reply” and “Automatic Reply”).  I've since revoked those changes but still no resolution emails...

I attach an extract from our serverout0.txt log file detailing the notification events.  The first Request Received email was sent fine…. The second resolution email didn’t arrive (I can’t spot an error in it being sent).

Any Advice?

Thanks,

Greig