Default Chat box content
We are having a problem with chat where the End Users are closing the popup chat box before we can get a chance to type anything. Why in the world we are having a tough time getting users to NOT do this is frustrating, but the common theme is that they see this blank box (they are ignoring the name in the window header). Is there a way to add a custom statement as a default push, by default, so that the client's chat box shows it once it pops up giving them a bit more information? Probably a feature
Remote Control - log the reason for remote connection
We have this option turned on but I can not find anywhere that we can see the reasons we have entered. It is not a column on the history tab in remote control. I do not see any reports for remote control. So where is it logging this and how can we see it? Thanks Mike
Create Requester automatically when email comes in
Can we have the system automatically create requester when the email is submitted? Currently, if someone is not a requester, nothing happens for them. I'd like to get the request in as an incident and create the requester...
SDP - Problem with images on solutions after change webport server
Hello to all, today we have changed webport server on our SDP installation using changeWebServerPort.bat and alias in Self-Service Portal Settings to use 80 port. After this change, some of solutions don't display images (the url show old link). Could you tell us how to resolve this issue? Thanks in advance
Requester login issue
Hi, My users are synced with AD but some of them getting incorrect username/password message. It affects approx 2% of our users. Any suggestions? Thanks
ADselfService Plus Single Sign On Error Cannot Create Computer Account
We have implemented ADSelfservice on our Domain environment and everything works fine except Single Sign On.Its giving the error Cannot create computer account ..once you enable single sign on and give virtual computer name and trying to add Computer account to AD. We have the domain admin privilege so we don't see any issue with privilege. Kindly help us to resolve the issue
notification delivery status to manager/admin
Hi there, in the ADSelfService Plus web admin console ... Configuration > Self Service section >> Password Expiry Notification edit one of the available notification entry and click on Advanced button on the right of the save/cancel button There are 2 options under Reports : Send notification delivery status to users' manager Mail admin the notification delivery status If we ticked any of these ... somehow they receive the report everyday! is this expected?
Create separate templates/subcategories based on group
We have several software products that we support. They are supported by different groups in our organization. The support that each group is very different. For example, support may troubleshoot issues with the product but the implementation team would only deal with tasks/issues around implementation. We want to restrict the list presented to each department so they don't each see a big long list of subcategories that don't apply to their department. Is there a way to do this? Is there a way
Hour report per customer so we can see the total hours
Could someone make this report in POSTSQL: Hour report per customer so we can see the total hours Thanks :D
Execution status failed
Hello, When i try to associate a profile to samsung tablets, which includes kiosk mode, I got the following error: ( Execution Status failed ) We updated desktop central new version (build no : 90145 ) and also desktop central updated mdm version on samsung devices as 9.0.145.K
NBAR2 APP is showing not data found
I am evaluation net flow analyzer. But NBAR2App of an interface showing no data found But Layer7 App(AVC) showing data Any suggestion anyone ?
The remote procedure control fail error 6ba 6be
Hi team, I'm configuring ADAP, when I do I capture events generates this error: And only happens with Windows Server 2012. I already checked on these forums and did the recommendations proposed her but still does not work me. https://forums.manageengine.com/topic/the-rpc-server-is-unavailable-error-code-6ba-after-update https://forums.manageengine.com/topic/rpc-server-unavailable-error-code-6ba
Display Language not available even from administration
Dear support, I wanna just to have your advice on that. I want to have some of our technician to use their Servicedesk on a different language but there is nothing to do as the display language is not shown from personalize window. I tried to go through administration\self-service portal to check but I was unable to find. Is there any add-ons to be installed or we should reinstall our application to have it? Thanks, Jedidia
Next Add-in we are ready to trial
My boss asked me to get Netflow Analyzer, for us to take for a test drive. So far on our opmanager server, I'm running > opmanager / Desktop Central / IPAM plug-in, and our 4 socket Duo-Core server is doing very well, not under stress etc. Of course we have a MS-SQL database back-end, so the cpu's are under any real stress. Anything I should be concerned with adding Netflow analyzer to this? At least for the trial.
Schedule Request Status Change doesn't work
I have submitted a support ticket over a week ago and no one has contacted us but the Schedule Request Status Change isn't working. We originally upgraded from 8210 to 9006 over a week ago. We have uninstalled and reinstalled with no luck. I am curious if it there is a setting in our database\config that isn't working correctly. If I do an install using the internal database it works but when I point it to our sql database it doesn't.
Error Installing Java
Hello, When i try to update Java 8 (8.0.310) Update 31 (32 bit) to Java 8 Update 40 (8.0.40.25) (32bit) I get the following error: Both Packages are downloaded from the Software Deployment Templates. kind regards, Jordi van Oosterbosch
integrating OpManager to ServiceDesk - import certificate?
Hi there, How to import certificate to integrate OpManager to ServiceDesk? I went to Admin tab > General section > Configure Other ME Products > OpManager I set our OpManager server settings (name/port/protocol) but after clicking Test Connection and Save button, it complained: OpManager is running in secure mode(https). The certificate from this product should be imported into SDP for https mode. Refer help card to import the certificate file. How to do the import? under the Integrate with OpManager
Issue with Software Inventory
Hello, We have been uninstalled some softwares in some PCs through desktop central, but desktop central shows the softwares are still installed, I already run the scan many times, but the softwares still exist. This give us issue to get accurate information about softwares installed in our PCs. For example, desktop central shows that there are 2 versions of Adobe Flash Player installed in some PCs, but we checked directly that PCs, only 1 version is installed. Can somebody help me to solve this issue?
Build 9039 Admin screen changed
We recently upgraded to build 9039 (which is great - fixed a lot of issues we were waiting for!). I notice that the Admin screen now looks like a list, when it used to have icons spread over the screen. Screenshots are attached. Did we do something wrong in installing, or is this what it was intended to look like? Thanks, Diana
User logon attempts during non working hours?
I need a report that shows if users are trying to log on during non-working hours. I have set the working hours for the organization. I have the report showing 4771 and removing items that I am not interested in. Now I want to search by != working hours? Any way to do this? Thanks Mike
OpManager and Service Desk+ Questions
Hi AdventNet, We are testing SD+ and would like to test the OpManager as well and check the integration with SD. Does it need to be installed in the same server as SD+ and do they need to share the same MySQL database? Also, what benefits can we get from integrating SD with OpManager? Thank you.
Set requests to be "on hold" until a specified dat
We frequently get end user requests to do something like: "Please set up a projector for the all-hands meeting on Thursday of next week" Then the ticket sits open until it comes time for the technician to actually do the work. This really messes up our responsiveness metrics by skewing the average time to resolve requests. We could put the ticket "on hold" but then we risk forgetting about it. So the feature request is two-fold. First I'd like to see the ability to set a date/time at which an on
Importing Titles, departments, and Locations from a .CSV?
We use ADManager Plus to allow our Helpdesk and HR staff to create single user accounts via Templates. Our company has over 100 departments, 200 locations, and 200 titles. All 3 fields are mandatory. Is there a way that we can import these lists so they're available via the drop down in the template, or do I really need to sit at a computer and manually enter these 500+ entries by hand?
Help with a simple failed login attempts alert
Hello, I can't figure out what I am doing wrong in setting up an email alert if a user fails to log in five times in a minute. I know for sure that smtp is working and i can see all my failed attempts in EventLog Analyzer, but the alert doesn't seem to be triggered. Attached is the config screen for my alert. I already have the servers I want checked off at the top : And this is what the event in the logs that I want to cause the alert: I'm not sure what else I need to do. I simply want any failed
Load Balance\External Access via Citrix NetScaler
I am trying to setup ADManager Plus to be both load balanced and also accessible externally. I am working to make that happen with a Citrix NetScaler. It works sort of... I get an error when first attempting to login. The error is that the page can not be displayed and the site has tried to navigate to /j_security_check. If I clear that piece and hit enter again I get into the site and can navigate and perform tasks though some images and other pieces seem to not show properly. The other area
Technician Report
Hi there, I have Technicians assigned to Requests, Technicians assigned to Request Tasks, and Technicians assigned to Project Tasks. I'm looking for a report that shows all assignments of a technician. The columns should be: Technician Module (Request/Milestone etc) Request ID (blanks if not approriate) Project ID (blanks if not approriate) Task ID (blanks if not approriate) Scheduled Start Time Scheduled End Time Project End Time Estimated Effort - Days Estimated Effort - Hours Requester (blanks
Need Help, EventLogAnalyzer not parsing apache-style logs I send to it
I am seeing these warnings in the eventlog.out file that my apache logs are reaching the server but they are not being parsed, the host doesn't even show up in the list of hosts. NO match for Key/regex for this Format SysLog with id 112 Key line is 98.115.16.2 - - [20/Mar/2015:23:31:04 -0400] "POST https://services.local/PFMDataServicesDev/Service1.svc HTTP/1.1" 200 1366 "-" "-" TCP_MISS:FIRSTUP_PARENT/services1 Unable to find KEY for this Format Unix with id 10 Unable to find key Unix 10
IPFIX extensions
I am using Firewall Analyzer with my Sonicwall TZ210. I am sending the syslog data but I am also sending using ipfix extensions so I have 2 devices listed in FA. My question is do I need to enable both? Will I get same information (and more) using the ipfix extensions or does it send a different set of data?
SMS server settings
We are using our Nokia 6320i for many years with OpManager. After the latest update (from 11300 to 11500) the server does not recognoize our phone. I noticed a new field: Baudrate. It's 0 at the moment but I've tried 9600. COM port is set to COM3 which was it before.
Windows Domain Scan, but only scan particular OUs ?
I want to add some assets, and I want to import them from AD. Is it possible to somehow use Windows Domain Scan, but have it limit to a particular OU ... or to exclude a particular OU ?
Drag and Drop Attachment
Hi In the Project area or any area really, it would be a good idea if you could just drag and drop an attachment rather than have to search of the attachment you want to add. Can this be done and if so is there a feature ID i can follow? Regards Adam
Automation of proxyAddresses field population for users created in ADUC
I feel like this can be pulled off with a combination of scheduled reports, variables, and automation but I'm not finding a clear path through. Hopefully someone here has had to do something similar and can point me in the right direction. After a recent move to Office 365 and the uninstall of Exchage - We have users that are created in Active Directory Users and Computers (outside of ADManager) and are not assigned the full gamut of proxyAddresses. I'm looking for a way to use the "Recently Created
First response can be picking up/assigning a ticket
Hi All, im looking at the first response times. is there a way to make it work so that when a technician picks up a ticket and the initial " this technician is now working on your ticket" response goes to the end user, this can be classed as the first response? let me know if this does not make any sence thanks Russ
Show Department Requests
Hello, Is it possible to hide reply's or notes for the Requster who can view their Department requests? If you want to sent a password to a requester the user who can view their Department requests can also see the password. Any help would be appreciated. Thank you Jordi van oosterbosch
Barcode / PDA integration
We have 300+ pc's, monitors and peripherals we would like to track which primarily would be made easier with barcode scanners albeit not by having to export the data from the scanner into SD+, rather it would be easier to have a pda/phone that integrates directly with SD+ and utilises the inbuilt camera to scan the barcode and then return the details for the barcode and allow allocation of assets or a change of status directly from the pda/phone live on the system. I can see this being developed
Using Plain text Authentication is a SOX enviroment.
Hello, We were recently purchased by a publicly traded company and was told that we can no longer use Service desk plus as it uses Plain text Authentication with exchange. I see a lot of other publicly traded companies using this software. My question is how can we keep using Service desk plus within a SOX environment?
ServiceDesk Agent
Hello Support Team, Could you please explain, how often does ManageEngine AssetExplorer Agent send data to the ServiceDesk server ? I see the AEagent does scan and deltascan. But it very rarely sends data to the SD server. I restarted AE agent service, but there is no changes. Thanks
Error Message: Access denied from this IP address
One of my Technicians cannot seem to logon onto his SDP On-Demand Account from anywhere except his PC in the office. When he tries to logon on using his iPhone or from a remote location, he continues to receive the following error message: Access denied from this IP address I have checked his permissions and at the moment, he is setup as an SDAdmin. These are the same rights that I have on my account, and I have no issues logging on using my account from anywhere, mobile app or remote location.
Reset or change passwords
I am implementing ADSelfService Plus and curious if are any security best practices for implementing change vs reset tools. We rarely have issues with users forgetting their passwords, so I am tempted to disable the reset option so that users aren't forced to enroll (just let them hit the site and use the change password option). However, it seems less secure to have them just change their password, instead of answering security questions first. Any opinions or thoughts on this? Thanks, Eric
How to Convert Project Manager Licence to Technician License
Dear All We need to convert 3 of our project manager licence to Technician, Please advice us how to do it Thanks Lakshan
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