Level two Business rule
Good Afternoon any and all, We have a third party handle our level one tickets with two groups, level one and escalation. Today I added a group for our technicians, level two group, and wanted to see if there was a way a business rule could be set so that if technician = one of our techs then it will be assigned to level two group. The level one company is having issues in the reports they run because our technicians are "bleeding" into their groups. Thank you, Daniel Price
Monitors per pc
Hi, I would like to have a report where i can see the numbers of monitors that my pc's have and the size of the monitor. It would also be nice if I can linked it to the last logon user. Kind regards Tim Verduyn
timezone in Moscow
Hello! when I creating a site - I need to choose timezone. for now most of our sites are in Moscow, but not +4 as it written in the list. It will be corrected or I need to use any +3 area? already about a half-year timezone in Moscow is +3 and not changing winter\summer... please advice
Forward Email with my personalized signature
Hi, Just a question in regards to email forward an incident from ServiceDesk Plus. When I click on forward button from the reply list in a request, it doesn't add my personalized signature. I have added $EmailSignature to the default reply template, but how or where do I add $EmailSignature for the Forward email template? Thanks, Kev
Pending Request Age by Technician & Group
Can someone help me change the current Pending Request Age by Technician and Group reports found by going to New Query Report>Frequently Asked Reports to report the following ages shown below? 0-7 Days 8-14 Days 15-30 Days 30+ Days
password reminder
Hi all, we are running ServiceDeskpPlus Your Version : 9.0 Build 9015 and im looking for a solution for a password reminder mail for our active directory users. It is possible to do that with ServicedeskPlus? Thanks
New Skype Update not showing up in Desktop Central
It looks like there's a new skype release that has been out since the beginning of the month, version 7.2.32.103. The patch management database in Desktop Central is still on 7.2.0.103. When will it be updated? Thanks Sam
Disable or Extend the Expiration Date of a Ticket
Hi guys, it´s possible to disable the expiration date of a ticket or extend the days that SDP gives to solve a problem. Best Regards
Execute commands on violeted devices
Dear, I have rule which check for example "no ip http server". When I check compliance some devices violeted. Is there any simply way to execute command "no ip http server" only on violeted devices. I now that I can create template and then execute template on these devices. But it is complicated, and I would like simply way from compliance result execute command. Thanks
Domain Authentication
Hello,I imported all of our AD user accounts but users can't log on with their domain account. [03-23-2015]|[com.adventnet.authentication.internal.WebClientAuthenticationManager]|[INFO]|[35]|: authenticating user : roberto.oliveira| [17:19:30:832]|[03-23-2015]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[35]|: User Domain Mapping Status Inside SSOUtil ---- true| [17:19:30:832]|[03-23-2015]|[SYSOUT]|[INFO]|[35]|: sso_Login_Status----->false| [17:19:30:832]|[03-23-2015]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[35]|:
Work Log when answer
Hi, In my opinion , it might be useful when you reply or forward ticket also add the field of worklog , so every answer we can insert the time spent. we can then decide whether to make the field mandatory or not . thanks Daniel
Display groups according to categorization (Applicative)
Hello team, I want to propose an idea that would make life a lot easier for technician. when a request should be sent from a group to another, I think if we create a new button or list called "Applicative" that fetches the groups mapped/linked to the (Category, subcategory & Item) would be very helpful. I think explaining this in scenarios would be easier to understand. -------------------------------------------------------------------------------------------------------------------------- Current
Remove login from requester
Hi everyone! How can I remove a login from a requester? I don't like deleting the requester as a whole so I just want to remove his login. Thanks and greetings Helge
Stop Admin e-mails when no report is generated
Hi, Is there a way to stop ADSelfService Plus from e-mailing out the reports e-mail when there is no report available that day? So I currently get the e-mails saying: 'Dear Admin, No reports available at the moment for the configured scheduler. Regards, ADSelfService Plus' I don't want notifying if there is no report available that day, only on days where a report is available. Is it possible to turn this off?
Login credentials client portal
Hello, Is it possible to force new contacts to change the automatically generated password after the first login?
ServiceDesk really needs a Windows Phone Client
Our technicians all have company supplied Windows 8 Phones, and a proper ServiceDesk App would be a very beneficial tool for them. Using a web interface on a phone is just not up to the job, a few of our staff have Personal iPhones or Android phones, and the apps available for these are perfect for us, we just need a windows version.
Problems with ticket via email
Hello community, I've a problem with ticket request via email in Service Desk Plus. I put the all information related the incoming and the output email server, but when I saved the following message appears: FAIL: The e-mail settings have been successfully saved. However, an error occurred while trying to verify the connection to the mail server - Problems connecting to the e-mail box. I'm using the gmail and the outlook.com. Could you help me? Thank you very much.
business rule logical help
Trying to do a business rule that requires that the subject have two words any where in it or the description to have those same two words mentioned. ex: Subject contains "Jetforms" & "Printer" Or description contains "Jetforms" & "printer". This is needed as general printer errors are handled by one tech and "jetforms" our form server issues are handled by another. what also would be useful would be able to do a longer logical statement. ex: subject contains "Printer" & ("jetforms" or "formviewer" or "sitline")
Domain Controller Required?
Is a domain controller required in order to use this software?
Scheduled Asset Scans
Hello A couple questions: 1. Under audit settings,and setting the scheduled scan, does that trigger the domain scan or just the network scan? 2. If you use the domain scan, you can only dump them into 1 site. I like the idea of the domain scan and could use groups to separate them but can you report and filter by groups? I did not see that option. Just trying to get a handle on the asset scanning. Running Servicedesk Plus MSP Standard build 8211.
Daily "Delivery Report for Email Notifications"
I'm getting daily emails titled "Delivery Report for Email Notifications" with the message: "Dear Admin, No reports available at the moment for the configured scheduler. Regards, ADSelfService Plus" I cannot find where to make this stop.
Survey Notification
Hi Is there a way to get an email notification sent to a technician whenever someone completes a survey? Thanks Adam
New Incident Change Template
Hello? Why in page "New Incident" combobox named as "Change Template"?. Maybe "Incident Template" or "Template" ?
First Response Violated Even Though Responded to and call moved to Resolved
Hi We've set a Medium (default) SLA of response time for 4 hours and resolution of 2 days, with the call being manually closed after ten business days, however even when the call is responded to under 4 hours and then resolved under the ten days it still gets flagged as first response violated. Does anyone have any idea where I'm going wrong with this? On the call below it was logged at 9:10 and I responded at 12:19 the same day moving the call into waiting, then moving it to resolved at 07:56 but
Custom Report to show changes in values on Work Order
Hi I have been requested to add some more detail on a custom report I already have. I am creating the report in native SQL(2005). The requestor wants to be able to see what dates were changed on the ticket and by whom, ie createdtime as an example. I can see the tables I need to use and how to join them (workorder and workorderhistory). However I am having difficulty converting the content of the prev_value column. I am trying to write a case statement so that on certain values in the wohd.columnname
Creating a remote snmp v3 user
Using the ManageEngine MIb browser, what are the steps to create a new remote snmp v3 user in the table: .iso.org.dod.internet.snmpV2.snmpModules.snmpUsmMIB.usmMIBObjects.usmUser.usmUserTable Thanks Phil
make "add work log" a default on resolution templates
Is there any way to do this? It would seem that if you can require a worklog in order to resolve/close a ticket, you shouldn't have to check the box when going to the resolution tab. It should be assumed at that point.
How can I show a custom filter for unassigned technicians
Due to other limitations, dispatch all of our service requests by assigning them to support groups through business rules. From there, our technicians will pick them up or they will be assigned by a supervisor. For this reason, we need a view to show all requests that are not closed, assigned to a specific support group, and unassigned. However, there is no option that I can find to select Unassigned. As a work-around, I've selected "is not" and all of the technicians, however, whenever a technician
(Purchase orders) Products and sites
I have two questions: 1) For now Products are linked to Vendors. I have multiple vendors that can ship same Product. Is there any way i can select Product regardless of Vendor? 2) There is no Site for purchase and i must manually put all the products to the specific Site "store" one by one. Can you add Site for purchase and automatically put all products to this Site after Purchase order is completed?
monitor a mailbox and raise an alert
Wondering if its possible, or even if its a good idea, if Opmanager can monitor a mailbox and raise an alert based on the content of the email, perhaps via a regex. I suspect like most companies, we subscribe to various external services that email status updates about themselves, if our IP's are on spam blacklists etc. I think it would be nice to get those notifications in as an Opmanager notification. Cheers
Checkpoint graphs not showing
Hi, We seem to be having a problem getting the dial graphs working with our Checkpoint firewalls. If I add them as a firewall through the "Add Firewall" option it discovers the device as a Linux firewall and the dial graphs are all blank.If I change the Vendor and Type to Checkpoint they still don't work. Adding a Performance Monitor doesn't list CPU or Memory as options. If I rediscover the device it picks it up as a Linux server but changes the vendor to "net-snmp" and all of the dial graphs work
ServiceDesk Plus MSP - version 8.3 - Build - 8308 Released
Dear User(s), We are pleased to announce the release of ServiceDesk Plus - MSP Build 8308 Users who are in 8300 can download the service pack from here and upgrade to our latest build 8308. Other users refer the Migration path table available here and upgrade to our latest build 8308. What's new in ServiceDesk Plus - MSP 8308? Enhancements MSPSDP-7108 : Earlier users included in the 'Email Id(s) to Notify' field will be included for Request Acknowledgement, Resolved, Closed notifications. But for
Automate Patch Deployment doesn't wake up PCs
I have an automate patch deployment task which uses this deployment policy: http://screencast.com/t/SUszXEHIVhr As you can see, this task should wake up the PCs. But it doesn't. We can wake up the PCs manually from MEDC, so this is not the issue. Do we have a configuration problem? (we are still evaluating, so bear with us).
IE 6 and IE 7 are not fully supported browsers. Some features might not work as intended.
How do I remove the IE 6 and IE 7 are not fully supported browsers. Some features might not work as intended. bar from the home page
Print management monitoring
Can ADAudit plus report on the user that deleted a printer on a server? TIA!
SDP doesn´t import all requesters in the CSV file
Hi guys, I have a CSV file with all the requesters but when I import the requesters it doesn´t import all the requesters. Best Regards
Build 9.0 build 3039
We recently upgraded to 3039 and some users are no longer capable of entering a resolution into the text field. There are some users that can enter text into the field. Does anyone else have this issue?
Report passwords not used recently
Is it possible to run a report on passwords that haven't been accessed? I'd like to know anything that hasn't been accessed in 2 years (or at all) to do some cleanup on our system. Thanks!
Advanced Script Execution questions
I am looking for assistance in understanding what can and can't be done using Advanced Scripts in Device Expert as so far I am finding it to be very limited. I am new to DevExpert app but very familiar with NCM type products and Cisco scripting. This is an existing DevExpert environment but the current staff have not used it much. We have Build # 5980. Here are some of my questions 1. Can you add a variable (specifically hostname) to the command prompt= section such OR truncate what is expected
Limitations of Advanced Script Execution
I am looking for additional documentation, forum posts or other assistance with Advanced Script execution in DeviceExpert. From what I can tell there is no method to have the script engine perform a command and based on the output of that command then perform a second command. If-Then type language My specific need is within Cisco switches. we have 500+ cisco switches that are a mix of 24 and 48 port switches. I need to go run a port level command against every port on the switch that is not a
Next Page