Incorrect reply or forward
Hi,
Using service desk plus 9038, my users send requests to me only through email, and read my response ticket again via email .
in a ticket where there are more answers , for example
Mark on 03/11/2015 18:29
Mark on 03/11/2015 18:45
if I answer the last email , I always see the date of the initial ticket . I have the tickets older than 6 months if I answered now the date in the text of the email is always that of the creation of the ticket. all this happens even when forwarding .
my reply template is :
$ EmailSignature
Date : $ CreatedDate
From $ RequesterMail
$ Description
perhaps this error could be related to these others :
https://forums.manageengine.com/topic/incorrect-duplications-email-address
https://forums.manageengine.com/topic/modify-forward-personal-request#49000006902069
can you help?
thank you
Daniel
Using service desk plus 9038, my users send requests to me only through email, and read my response ticket again via email .
in a ticket where there are more answers , for example
Mark on 03/11/2015 18:29
Mark on 03/11/2015 18:45
if I answer the last email , I always see the date of the initial ticket . I have the tickets older than 6 months if I answered now the date in the text of the email is always that of the creation of the ticket. all this happens even when forwarding .
my reply template is :
$ EmailSignature
Date : $ CreatedDate
From $ RequesterMail
$ Description
perhaps this error could be related to these others :
https://forums.manageengine.com/topic/incorrect-duplications-email-address
https://forums.manageengine.com/topic/modify-forward-personal-request#49000006902069
can you help?
thank you
Daniel