Both agents required with integration?
We are preparing to integrate these products, but cannot determine if we need to run both agents or if just one is required. I have reviewed integration documents, but they lack clarity. Several of the links I have found lead me back to links I had already seen.
Excel Add-Ins deployment
Hi All, How do you deploy excel add-in to all users, what is required to create in software deployment site?
Share attachment with requester
Maybe there's a way to do this already, but I'd like when uploading an attachment to a request to have an option to share it with the requester so they know there's a new attachment. Or, When replying to a request, there should be a way to include an attachment that's already on the request.
Notifications for Resolved versus Closed and Resolution
I'm wondering how other folks are using Resolutions. I understand that I can search Solutions, then copy the resolution from a solution to the resolution of my ticket, but what if I want that solution to go to the requester. Where's the step for emailing that solution to the requester? (Our folks aren't using the portal yet and may never). I'm trying to understand the workflow: Should there be an option from the resolution tab to send it to the requester? Is that supposed to be done by saving,
New iTunes patch 12.1.2 isn't detected as missing from Win 8.1 machine with iTunes 11.4 installed
We're running build 90145, and there's a new iTunes patch detection, as of last night, for iTunes v12.1.2. One of our Win 8.1 (x64) Dell tablets has iTunes 11.4 installed. Its patch summary had been showing that it needs the latest iTunes patch 12.x installed. Now this morning, it's no longer showing that it needs the iTunes patch v12.1.2. Have you intentionally changed the logic of Patch Mgmt to only show iTunes v11.x patches for installed versions < v12.0? Or is the new patch 12.1.2 just not
Upgrading already installed Software.
We recently got Adobe Acrobat DC Pro (v12) on our enterprise contract with Adobe. I have about 1400-2000 installed copies of Adobe Acrobat XI installed and I only want to push the new updated package to PC's that only have Adobe Acrobat XI. I have fumbled around Desktop Central for about 5-6 hours today and I haven't found a good solution for deploying this software. I do not want to manually have to enter the computer names of the PC's that have Adobe Acrobat XI, so any thoughts? Also we have Asset
Calling feature is disabled
Hi, How is this feature enabled? Love to have it working....
Preview a change to a Scheduled Automation
Hi, I am using Scheduled Automation's that run monthly (with Workflow enabled). Reviewing the result, there sometimes is a need to tweak the Automation criteria a little. In order to be able to do that, you need to delete the already running Automation and make the tweak. After doing so, I am missing a "run now" button and a "preview result" button. Then I either need to wait a whole other month, or create the whole Automation again... Neither are feasible options for us. In the case of a workflow,
Alarm Clear messages looping after status "Clear"
Sometimes we get looping alarm "Clear" messages via e-mail or SMS, even though it should only send 1 message I presume. In this example two of our switch ports went down yesterday at about 15:15, and within 1 minute they were up again. Opmanager sent three "Trouble" messages correctly, and also three "Clear" messages correctly both in e-mail and SMS. After this those Clear messages kept coming via SMS between 120 minute interval (as configured in recurring trigger if not acknowledged), but only from
Associate Existing Tasks to new Milestone
We have tasks that were created in a project before the milestone. How do you associate the tasks to the milestone without having to delete and recreate them?
ServiceDesk Plus Build 9041 and Chrome
Just updated ServiceDesk Plus to build 9041 and the resolution box does not work in Google Chrome, unable to enter any text at all, the cursor doesn't even appear. Works fine in IE.
linux opmanager auto start after server reboot
Hi, I have installed opmanager in redhat 6.5 & changed as service. But I am not able to add the same in chkconfig (for service auto start after reboot). Please see the message below. Help me regarding the same. Thanks. Regards, Ganapathi Ram
Better column width control
There should be either manual control of the columns or more intelligent control by the software. For example in software inventory the software title is cut short while there is still space left on the screen, smaller fields take up the same space, making it hard to tell similar software apart quickly.
Desktop Central Patch Management Queries
Hi, One of our customer wants to buy Desktop Central Patch Management Software alone. Please specify the following features will support in DC Patch Management. Features : Patch Microsoft OS - Yes Support for 3rd party applications and OSes Consolidate patch management operations Discover unmanaged assets Support for non-active directory environments Security configuration management - Compliant with Standards Full system inventory collection - networked Dynamic
Missing Patches from Supported list
Hello There appears to be some additional patches missing from the list of those supported by desktop central, compared to Windows Update Primarily this - KB2956171 : March 10, 2015 update for Office 2013 I don't understand why it wouldn't be in the list. However these two are also missing - which i can sort of understand, but are still OS updates KB2952664 KB3035583 Kind Regards, Daniel
Formatting of the Reports Fodler Layout view
Hi, Is there any plans to tidy up and improve the layout of the Reports module in SD Plus (like you recently did for the Solutions module)? Unless I am mistaken there is no way currently of controlling the layout of the report folders - so for example every time we create a new report in each folder it is appended to the bottom. Each report folder therefore is now looking very messy and it can be hard to find at a glance which report you are looking for. In an ideal world I would like to be able
iPhone App Push Notifications
We cannot get Push Notifications to work for the ServiceDesk Plus iPhone App. They are turned on, and I've checked the Notification Centre settings for the app and it is set to Alerts but no alerts come through when a new request is made or even assigned to me
Multiple Notifications
When closing requests, the requester is getting three notifications. Two of these are advising that the request has been updated and the third one is advising that the request has been closed. Is there any way of stopping the two update notifications so that only one email is sent? Thanks Cheryl
Products
I would love to have product information such as warranty and part numbers at the tip of the agents fingers. I do notice this information can be imported. That is great! But how can an agent see this information. The only thing I can tell it is for the Administrator's eyes but nobody else can see it. Perhaps I am not looking in the right place.
Editing NAT Device FQDN
Hi, When I configured the NAT Device setting initially in the MDM I did not use a FQDN and instead used an IP address. I now have several enrolled devices and would like to change this to use a FQDN. When I attempt to make the change it gives me the following warning: Editing NAT settings will affect the communication with the currently managed devices. You will not be able to manage those devices any longer. Do you still want to continue ? Is this true even if I am using a FQDN that points to the
Non-Admin Role that allows access to Templates
Hi, we are using version 8.2.0 Build 8214 and wondered if there was any way we could add access to a role for Incident Templates, including Reply, Resolution templates without giving full Admin access. If not available on this version, has it been implemented in a later version? Thanks
Error Message: adssp.error.native.change_pwd_min_pwd_age_set
Hi, we are on ADSelfServicePlus Version 5.1 Build# 5105. When our users encounter errors resetting their passwords, they are receiving the following error when not meeting the domain password policy requirements. adssp.error.native.change_pwd_min_pwd_age_set The error message is not understandable to our users. First, what causes this error message to be displayed instead of a more appropriate/comprehensive to the user? Second, we don’t see this message referenced C:\ManageEngine\ADSelfService Plus\resources\adssp\mobile\ApplicationResources_en_US
Purchase Order - Add Invoice
When adding invoice, I would like to include an Invoice Date (which is the date printed on the invoice, different than the date received).
Did the 7600 update introduce a new dependency?
I'm running the 32bit version on CentOS 6 x64, and It appears to now require libgcc-4.4.7-11.el6.i686
Upgrade or migrate to new?
We have Password Manager Pro 6.7 and want to go to 7.6. Our data is on MS SQL. Would it be better to upgrade slowly to 7.6 or just install 7.6 on a new server and re-connect the database there? Boss wants upgrade, I want to install on new server. Which is a better route? Thank you!
Auto login URL browser with user and password .
Hi everyone ! I want to auto login with user and password when OPEN URL IN BROWSER. I was watch video demo at https://www.manageengine.com/products/passwordmanagerpro/demo/tutorials/Password_Manager_Pro_Tutorial.html But, i don't understand to do . So, you can help me ? Your best regards !
Resource Group insecurity
We believe the following shows an security bug in "Passwords owned and shared" scope for users: - create any new users (A and B) - make User A a password admin; make user B password admin or password user. - set both users' Access Scope to "Passwords owned and shared" - User A creates a resource group with a criteria like "Resource Name does not contain ZZZZZ" (ie match every resource that is in scope). - User A can only see resources "owned and shared" in this resource group - this seems correct.
Lock permission to change Priority
Hi, We are having an issue where technicians are changing the priority on tickets to avoid SLA breach and over due timers, is there a way for me to lock down this setting so that they cannot change the priority of a ticket? Thank you,
Use domain account to logon within Auto Logon and LaunchRDP
I have a question. We have some domain accounts by using Auto Logon Gateway and put domain accounts in a resource group call as "AD" Now we want to use same domain account with a computer resource by using LaunchRDP, but that only can use in My Passwords and must add that domain account to this resource. If "AD" resource group change password automatically, the domain account added in resource doesn't know new password. Is it any method to sync domain account password in any recourse if they use
Multiple Alias URLs
Hi, I am setting up Servicedesk plus for a company that operates under different names. Some customers will be supported by company named 'abc' some by company 'def' I would like to setup ServiceDesk so that these customers can use different urls based on which company they are going to for support. Eg Customer1 is supported by Company 'abc'. The URL they will go to is > https://support.abc.com/customer1 Customer 2 is supported by Company 'def'. The URL is > https://support.def.com/customer2 Is
service catalogue
In service catalogue - i had deleted the service template and it is not visible in service catalogue. But when user login it is visible to user . Ex: In application login - i had deleted the service template and it is not available in the list but for users it is showing on there profile. How can i find the deleted template which is visible to other users. your early response is highly appreciated. With Regards, MK
Website of the secondary server reloads again and again
Hello there, I just updated our primary pmp server to 7600. After the update I set up a new HA secondary server. The database HA works good, but as soon as the primary is down and I want to access the website of the secondary server I get a problem. The login page is displayed normaly but right after the successful login the sides loads again and again. After a minute the browser crashes. This happens with all browsers I testet (FireFox, Chrome, IE 11). I already deleted all cookies and restarted
High availability status: Not Running
We have two Win2008 servers with PMP 7006 Admin tab show High availability status: Not Running Redirection works well Passwords exist on both. How to check what's wrong? Dmitry
issues with renewing SSL Cert
When ever I go import a new cert the application fails to load. I followed a few steps including clearing out the keystore. Looking through the logs I see what is listed below. should I attempt to create a new .csr and .keystore? [07:07:46:306]|[03-25-2015]|[SYSOUT]|[INFO]|[21]|: [JBOSS] PoolTcpEndpoint: Endpoint [SSL: ServerSocket[addr=/0.0.0.0,port=0,localport=443]] ignored exception: java.net.SocketException: SSL handshake errorjavax.net.ssl.SSLException: No available certificate or key corresponds
All clients are reporting down state
I am currently having an issue where all of my clients are in an "agent live status: down" state. Has anyone run into this issue? I have restarted the service and bounced the machine. I'm able to ping all machines from the server and vice versa. Build No:90087
Landing servers - agent required?
I am running PMP on a Windows server and I want to use another Windows server as an SSH jump box/landing server to connect to network devices. In this configuration, how does the PMP server launch the connection on the intermediate server so that it can display the SSH output? Is the agent required? I'm reading the documentation for the feature and I don't see anything mentioned. Is it assumed that the intermediate/launch server must support SSH natively (i.e. runs *nix)? Configuring Landing
Changing config MSSQL database
Hi guys, We're setting AppManager professional up for a customer and the MS SQL database it had as a backend has had to be changed. Is there any facility in the tool to repoint the database? Perhaps something similar to changedbserver.bat on IT360? I can only see MSSQLDebug.bat within the bin folder and I'm pretty sure that's for troubleshooting SQL monitors. Cheers!
How to implement Solutions in a ticket ?
Hi, I was wondering how to get solutions to show in service desk when a call comes in and say a technician in another office can pick it up and help out at different times and click on quick help solution? within the call. Thanks
Export Configuration of Application Manager
Dear everyone, I want to export my configuration of Application Manager on my Linux Server. Follow Opmanager Tutorial, I use command ./BackupPGSQLDB.sh in folder /opt/ManageEngine/OpManager/AppManager/bin However, the log show that: ls: cannot access /opt/ManageEngine/OpManager/AppManager/working/pgsql/data/: No such file or directory pg_ctl: cannot be run as root Please log in (using, e.g., "su") as the (unprivileged) user that will own the server process. And I don't find folder /opt/ManageEngine/OpManager/AppManager/working/pgsql/
AS400 -> Jobs -> CPU (ms)
Hi all, what's the mening of the field CPU (ms) ? I do not see any explanations on user's manual (also online) Thanks!
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