Exchange 2010 DAG Monitor
Can Applications Manager monitor an Exchange 2010 DAG? Alerting on events such as database failovers etc. Thanks,
Add a new aget to RBM test
Hi, I am trying the RBM tests. I installed an agent, configured a test and associated the test to the agent. Now I want to edit the test to associate a second agent. I cannot find a way to do that. Could you help me? Thanks
Technician Utilization across Projects, Incidents and Changes
Hello, I would like to know how to create a report that would show the utilization, or at least the worklogs reported for a day and week. I'm looking for details covered all time entered into SDP regardless of what module this information was captured in. thanks, Greg.
Folder Monitor
I setup a folder monitor to notify me when a folder is changed. This doesn't happen very often, but when it does I want to know about it. The first time it notified me I thought it was working great. Then another hour passed and the monitor notified me again that the folder changed and the notification had the same date/time as the first notification. Once the folder is modified the monitor should not notify me until it changes again. Have I missed a setting somewhere?
Assign to self option for request template
It would be nice if when creating a template the technician could be set to 'self'. This way multiple technicians could use the same template to create a request and by default it would assign the request to the creator. This is useful in the case where requester is calling into a help desk and the individual who answers the call takes ownership of the incident. I've seen similar requests made in the forums but not worded in this way. The option of a business rule does not work at this time because
ServiceDesk Plus 9040 Released
Dear Users, SDP 9040 has been released and can be downloaded from the URL below , https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9040 SDF-57601 : Option to configure Multiple mail Ids for requester SDF-59095 : Conversation(s) Yet To Respond Count will be shown to technicians in Request List View. SDF-59094 : Incident additional fields limit has been increased from 48 fields to 90 fields. Known Issue : Unable to export incident additional fields
RDP Alert
Hi, need to create an alert to see when certain users use rdp to login to a certain server. How do you do this ? fw is a fortigate. thanks
how disable portal usage from menu start
Hy everyone, its possible i disable portal usage from menu, or at least translate that?
Word Wrap in Notes Not Working
Our technicians have noticed that word wrapping is not working in the request description field and the discussion notes field. It happens in all browsers. We're running Build 9040.
Issues with WMI and DCOM
Hi, For a while now, I've been having issues with WMI and DCOM rendering OpManager only half as good as it was before. From my OpManager server, I am unable to authenticate to any other server on my network so none of my stats including memory and CPU usage, SQL information, etc. are showing up on any of the systems in OpManager. I've had several support requests but have yet to find a solution so I'm reaching out to everyone to see if anyone else has any ideas. The specific error I receive is
Requests on Working Days Only
Hi Is it possible to write a report that counts the numbers of requests raised on working days only? i.e. weekends and holidays are excluded? Thanks Chris
Folders accessible by Accounts Report
When I attempt to run this report, I get the "No data available for the specified criteria." error, even though I know the users I am running the report for have access to that directory and its sub-directories. How can I get more detailed logs around why this report is not working?
Link to bad hostname
Hello, When logged into OpManager and I open Virtualization > All Devices and click on a host, it looks like it wants to take me to the probe screen (example link is: http://10.3.1.52/devices/objectdetails.do?requestid=SNAPSHOT&name=10.2.1.11.10000000001) But it fails to load the page, because it refreshes to "http://win7" instead of the IP "http://10.3.1.52" Win7 is the name of the server, but "win7" doesn't resolve on our network. How/where can I change this to the IP? (Using latest enterprise
Add ability to print a list
I would like the ability to print a list in SDP. For example, I may bring up "My Requests" list, but there is currently no way to print or export the list.
SQL Browser Service
Is this service required to be running?
OpManager to monitor free space on NTFS mounted volumes
We are looking to monitor the free space/used space on several NTFS mounted drives. I have tried the Folder monitor but errors arise from no files. Is this the correct method to be monitoring these drives? NetApp LUNs --> NTFS folder mounted drives on Server 2012 R2. Thanks.
Cant start Netflow service
Hi I am in the process of evaluating netflow service for a customer But cant start the service the error I get is java.lang.UnsatisfiedLinkError: no AdventnetOper_64 in java.library.path at java.lang.ClassLoader.loadLibrary(Unknown Source) at java.lang.Runtime.loadLibrary0(Unknown Source) at java.lang.System.loadLibrary(Unknown Source) at com.adventnet.tools.prevalent.ROperation.<clinit>(ROperation.java:50) at com.adventnet.tools.prevalent.Validation.doValidation(Validation.java
Configuring Windows Update settings
How we should configure Windows Update settings when we use Desktop Central MSP for deploying patches to all Windows clients and servers? Should we disable WU completely via GPO or what is the best practice? I cant find any documentation that answers to my question.
Email Notifications Translate
We are using the servicedesk plus 9040 Standard Edition version, the problem we are having is that email notifications are in English, and want you to send in Spanish, then, we must manually translate all templates? Regards Enzo FVSA Argentina.
Incident template and API
We've create some incident templates, and run into a problem. We need to write down part number, and create a custom field named "part #" in template. How can we fill in "part #" field with API and UpdateRequest?
Service Monitoring
Is there anyway to monitor only the services marked "Automatic" on all devices we currently have? I spoke to ManageEngine Support and they said that you can write a custom script to do that. Can you help with the script? Thanks.
MSSQL monitor database freespace
Hi all, Is it possible to monitor one or more MS-SQL databases for the amount of free space remaining and alert when that matches a threshold and if so how? Ideally we would need this for specific databases. Thanks, Matt
Auto Close an incident after the apporver has "denied" the request
I am trying to figure out how to Auto Close and incident/ticket, if the Approver has "denied" the request Doe anyone know how to do this?
set surveys based on groups
It would be great if surveys could be configured based on groups. We have multiple groups in the organization using Service Desk Plus and we'd like to use the survey feature. However, each group has different needs and some wouldn't even need surveys sent out. Right now I can only turn surveys on or off and they apply to the entire organization. I know I can set them to only be sent to ever certain number of requests or requests per person. Being able to set them based on group would be much more
Auto Close without email to requester
Hey everyone! I work for a smaller company with several small spread out locations, and my boss and I are looking to fully implement service desk plus here in the near future. Initially we don't plan on sending out surveys or emails to users asking them to finalize and close the tickets once we put it in the resolved state. We have found the settings to not email or survey the users when we finalize or close a ticket as well as the setting to auto close tickets set to resolved after X amount of days.
New Incident - standard usage
How do people typically log a standard support ticket when taking a phone call? I'm not used to the workflow in SDP (but I'm getting there), however I want to use it to the fullest. I've really come to appreciate its rich feature set. Here's my scenario: I oversee a number of service desks. We take requests in a call center, and we don't have a front-line dispatch, so technicians will start working an incident right when it comes in. Do you complete a new request, filling in as much as you
Managing cell phones, air cards and SIM cards
I'm looking to come up with a good way to managing our army of air cards and cell phones. They're mostly AT&T which have a SIM and a device whereas the Sprint and Verizon devices have no SIM. I was thinking of making an asset for SIM's and making fields for the phone and SIM # in it. Then I could create an asset for the phone or air card and somehow associating a SIM with a device. Is this a possibility? How are you guys handling this?
F5 ASM Logs- Not Getting Parsed Properly
Hi, I have configured EventLog Analyzer in F5 ASM as external log collector. The data collected is not getting properly parsed and many critical details like attack vectors, HTTP response code are missing. Would appreciate your quick help !
default Templates and requestors using the workflow functionality
Hi Guys, I am trialing your product and thought I would suggest an improvement in relation to templates and requestors. In a larger organization, it is quite probably that many new user templates are required to cater for variations across an organization i.e. to cater for different teams being members of different groups. Arguably you could have a template for each job role in an organization. A problem I have is, is if I log on as a manager, lets say for the finance department, by default when
Uknown username and password
Hi, I have fresh installation of service desk for some testing purpose, everything was installed fine and there were no problems until I turned on Active Directory authentication, my logon credentials work for like 5 minutes, then when I try to log back in and I get the error "unknown user and password" , what could be the problem? Kind regards, Nikola
exporting reports
Hello! I have a problem with export of my reports - error after export to excel button or any other format. details bellow. please advice how to resolve it. Message Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com Error Trace net.sf.jasperreports.engine.JRException: Error writing to file writer : ManageEngine Report Framework at net.sf.jasperreports.engine.export.JRAbstractCsvExporter.exportReport(JRAbstractCsvExporter.java:215)
Can the Desktop Central moderator clean up the postings from bbanana?
I see a whole bunch of garbage postings from bbanana that are cluttering the Desktop Central forum. Can the moderator remove the duplicate postings and ask bbanana to quit spamming the forum? Thanks.
Required fields in requests
Hi, I am trying to make the 'site' field a required field however I do not have the option to do this when I go into admin to make the changes, I can do this for all other fields bar the most important one. Is there a way to make this a required field? I also cannot remove this from the template We are using Manage Engine Service desk plus, version 9.0 build 9038 Thanks,
SMS
i'm doing a manual insert on SMS_OUT table but the sms still not sending but when i try to send alert from OPMANAGER i can get the SMS
No interfaces are there for this device.
Hi, We are using Opmanager 11 . The issue : We got a device which we want monitoring its interfaces . When we click on "rediscovery " in the interfaces section we see all interfaces appears on the screen. We click on save and a message says : Selected Interfaces Changes wil be updated to(...)Continue ?. we click on "Ok" All perfect until here. Finally a message says " Interfaces added successfully " And we got this : Interfaces No interfaces are there for this device. ( we can repeat the same
Incident Templates Changing Resolution after 9040 Upgrade
Hi, We upgraded from 9022 to 9040 yesterday, and we have found an issue, where if an Incident Template is used on an existing request (or manually adding a new request) it's adding a "blank resolution" to the request. This didn't do this before the version upgrade. This is allowing tech's to close the requests without putting in a proper resolution. I've been through all the templates, and all the resolution fields are empty, no spaces etc. I've also re saved all the indicant templates too. I created
Need to have site-specific support groups that mean that pick list of technicians is appropriate
We need (and cannot be the only ones) to be able to define tasks for different groups that are site-specific. Currently the only groups available for a helpdesk task template are from the default site list and not from additionally create site-specific groups. Since we cannot nest groups, this is impossible.
Purchase module - Multiple Companies and brands
Hi there I would like to request the following feature. My IT department is responsible to source and order IT equipment and software for all the companies in our group. The issue is that we have multiple brands and the PO's have to reflect the specific brand details as every Company has in the group have their own tax registration numbers, logos and registered address. The ordering process remains exactly the same. The request is to have the following: - A place to load the sub company's details
Searching attachments and emails
Is there a way to search emails and attachments associated with tickets? Many times we need to find a tick that was closed months earlier, We remember some key words but they may not be in the subject, description, or solution. They are most likely in an email or attachment associated with the ticket. Is there a way to make the search function search everything dealing with tickets? (Emails, Attachments, subject, description, solution) Thanks, Steve
OpManager9 : Weird device name...
Hello all ! I have just installed OpManager 9, and added some devices but i have got weird display concerning devices names and some other parameters. For instance, here's what my device name look like : ëñáè<ä âÅ/ÁøÄ?Êø%?Ä/% Do you have any idea about this issue ? Thanks in advance for your help, Best Regards, Adrien
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