Pass Through Authentication
Hi, Looking at rolling this out to my users, but having an issue with SSO. I am successfully authenticating against AD which is great, but to put the icing on the cake for my users, I would really like to get SSO working. Well it isn't. Computer account seems to be configured OK etc. In the sso log, the only error (what I assume to be error) is the following. 2015-03-13 11:25:06: at java.lang.Thread.run(Unknown Source) 2015-03-13 11:25:06: jcifs.smb.SmbException: 0x80000005 Can anyone help say if
Hovering over the subject of a ticket shows the formatting code
In Internet Explorer 10, I hovering over the subject of a ticket to preview it. currently, after updating to 9038, this does not show a properly formatted preview, but shows the formatting instead. <b> Request ID: </b> 96000 <br> <b> Category: </b> etc. etc. instead of Request ID : 96000 Category: - This is happening in Internet Explorer 10 for sure. Chrome seems to be working fine so far.
How to remove a default field from the Incident template
I need help to remove a Default field from the Incident Template of Service desk plus tool, can anyone help me out.
Want a empty space as default setting for Empty fields in Reports
WIthin reports of SDP-MSP, there is a custom setting to allow you to pick whatever value you would like for empty fields. However, the one logical value one would want, you cannot do....at least not with the version I am using which is 8106...yes, I know, old. There HAS to be a way to put a blank space in the column if there is no value. Can someone give me some ideas of what to try? I do not want "Empty" or "Blank" or "none" or "Null"...I want "". Thanks MIke
cost of software
hello! about month ago I saw banner on general site - it was something like "SDPlus free, +Assets 395$, +something elce 995$" or something like this. after that, I install a free version and start to work with it to understand is it fit for our business or not. Our specific is that we are not only IT support company, but many random jobs like constriction, purchasing etc. I worked in IT support company several years, so, software like ServiceDesk Plus is much closer for me instead common job-organizers
need help with reports
Hello! several days ago I saw forum with on-demand reports, where users ask for help with specified reports and other users or support team provide them with codes - is it possible to have same help now or it was disabled? spent two hours for seeking and no result :( I need report about authors like "site-author-phone number-mail" please help :)
What setting in the Self Service portal is generating this email?
Dear Legal Counsel, Suddenly when I scan the AD, my new users are receiving this email. I did not make any configuration changes? Please find your self-service login details for ManageEngine ServiceDesk Plus, a HelpDesk application. Using this you can submit IT Sys admin related issues, track status of your issues, update issues submitted by you earlier and can search knowledge base to find solutions for frequent issues. Login name : lXXXX Password : lXXXXX The application can be connected at
why is Netflow analyzer listening on port 22?
Hi, we noticed that the java process that is responsible for Netflow analyzer 11 is listening on many ports, including TCP 22. When we telnet on it we receive the message "SSH-2.0-Network ConfigManager SCP Server". 1. Is there any reason it should be started? 2. If it is not needed, how can we disable it? Regards, Borut
issue with GINA windows client installation steps
Hi there, there are some issues with the provided documentation for GINA client installation (Windows). First, the ReinstallAgent.vbs file located on the ADSSP server: C:\ManageEngine\ADSelfService Plus\bin It has a typo on line 26: bmpImgPath = argss.Item("IMAGEPATH") It's supposed to be: bmpImgPath = args.Item("IMAGEPATH") --> note the extra 's' on the original one Second, according to the documentation on your website: https://www.manageengine.com/products/self-service-password/self-service-password-help-docs.html
ServiceDesk Plus (Standard) Service Categories
Hello, This product has been very flexible for our organization, but I'm having difficulty with the service categories. I have been able to re-name some the original items in the list of service categories, to specific groups that meet our needs For example: Application Install has been renamed to Group 1 Services User Management has been renamed to Group 2 Services Etc. However, if I create any additional service categories; from an item that was not a previously created category (that was part
Adobe Security Bulletin - March 2015
When are the new versions of Adobe going to be released as templates? I have checked several times and I still don't see them yet.
VM Disk Usage
When a server (VM) is discovered automatically after discovering an ESX host, there doesn't seem to be a way to see the disk usage on the local C drive, D drive, etc. After discovering a physical server for example, you can see the pie chart and run historical data for each of those local logical drives. Is there any way to monitor the VM using SNMP or WMI in addition to the VMWare aspect, in order to read report on that data?
Dynamic Mandatory Field
Hi, Is it possible currently to set some fields mandatory based on priority or any other field selected, like we would like to have one business justification field mandatory if requester selects high priority. Please let me know how can we achieve this. Regards, Faisal
Missing Patches from Supported List
Hello - These two patches seem to be missing from list of available patches to deploy March 10, 2015 update for Lync 2013 (KB2956174) Update for Microsoft Outlook Social Connector 2013 (KB2737996) It may be the DC doesn't see that these are supported, but my windows update shows them as being missing. I do have LYNC 2013 installed Thank you Daniel
User survey for Changes
Hi. At present there is a survey that is limited to the handling of requests. Running change management I would like to be able to perform spot surveys after completion of change requests made. I have no interest in the standard incidents being handled and the questions I would ask would be different to those asked by incident/problem management. How difficult would it be to have separate surveys for incidents and changes handled by the team?
problem - REQUESTERS have no SITE assotiation
REQUESTERs don't have SITES. when I tried to fill field SITE in edit REQUESTER - it's possible, but disappearing after saving. when I created new user with adding SITE to it (test), it possible to view in detail view, but not visible in LIST VIEW. without connection to the SITES requesters is like a mess and, when creating new incident, SITE not choosing automatically after choosing REQUESTER. please advice me about this problem... I connected attach in which possible to view the sample - in detail
Manage Engine EventLog Analyzer Web interface stops working when Server is logged out.
Greetings I have a pretty odd one here. I currently have ELA installed on a windows server 2008 R2 VM that is running ELA version 8. When I am consoled into the VM and logged into it ELA seems to be working fine. I can get to it from the web browser on my laptop, Alerts appear to be working fine, etc... The second that I log out of the Server everything seems to go haywire. The Alerts stop working, Web console stops working. Any help with this would be greatly appreciated. Thanks
Changing Subset of Interfaces to WAN Interfaces
I would like to change a few router interfaces in Opmanger version 11300 from Ethernet interfaces to WAN interfaces, so I can run the WAN interfaces report, but I am unable to do this under Admin / Interfaces Templates. I have seen the how to, which makes all Ethernet interfaces WAN interfaces via a change to the SQL WAN interfaces table. But I don't want all Ethernet interfaces to be WAN interfaces. Regards Bill
Optimizing performance
I want to enhance performance of SCP, what do I need to do that (such as performance guide of Service Desk Plus)? Thank you
Server IP Change
Dear Support Team. As queried in this thread ( https://forums.manageengine.com/topic/ip-not-binding ), actually i have migrated OpManager VM(plugins integrated) from one data center to another and now i have to change the IP Address+Hostname of the server, kinldy guide me how to do this. Also MSSQL database server is running on the same machine. Your kind help is appreciated. -- Thanks, Muhammad Abubakar
Access to Requests by Category/SubCategory/Item
We would like to have the capability to allow a user to view requests that are identified by the Category / SubCategory / Item. So for example we have a Program Manager that is responsible for our eCommerce service. We would like to have requests where the Category /Subcategory / Item are set to Infrastructure / Systems Engineering / eCommerce be viewable by the Program Manager. Another viable solution would be that users who are added to the request via the E-mail Id(s) To Notify field are given
Custom Fields in Project
It would be helpful to allow for custom fields in projects. Things like priority prioritization, or project #, etc.. could make this a useful tool. The use of Report for project has already been brought up, but seems to be a requirement to me.
Service approvers list
I have two fields of approvers " Department & reporting to" and I need to add more kinds of approvers Such as " GM, CFO,CIO ,... " . I don't know how to do that
SLAs based on the category
Is it possible to setup SLAs to be based on Category of the incidents?
Remote site agent install
Hi Is it possible to push out the DC9 agent to a remote site without user intervention? We have a number of sites that we don't have remote control access to the pc's (Win7Pro). Sites are small (<5 machines and in workgroup mode) , users do not have local admin rights. IP addresses are known so is a local admin account password. We recently trialled another product which allowed an out bound install by opening up a couple of ports on the remote site firewall , forwarded to one pc at a time. A push
how can i access the database of netflow v9.9 (POSTGRES)
Dear all, I would like to know how can I access the database of netflow v9.9 Note that the database type used is POSTGRES. Regards,
Reporting: How to add in "Advanced" (Custom Report) a date format "Weekly"
There is only Year, Month, Day, Time, Year-Month and Year-Month-Day. No Weekly. But I need to produce a weekly report for Open, On Hold and Closed requests How can I do it?
Content Reports Exchange 2013
When will the contents reports be working for Exchange 2013 systems? Regards Stuart Kett
GINA not working on a Windows 8.1 x64 machine
I have it on two machines for testing. On one it works. On the other it does not. Both are Windows 8.1 x64. One is our standard build for machines, and that one works. The other, I installed Windows manually and updated everything. That one does NOT work. Not sure how to troubleshoot the install.
downlad Gina ADSelfServicePlusMacLoginAgent.pkg
Hi, We are in trial mode, where can I download GINA ( ADSelfServicePlusMacLoginAgent.pkg ) for testing purpose ? Regards
WMI Disk Monitoring
Hello everyone, I'm having some trouble setting up WMI disk monitoring for my virtual 2008 R2 server. I've added CPU and MEM monitoring and they work just fine, however when I click on add WMI disk Monitoring, it doesn't do anything... My credentials test pass for both SNMP and WMI, Any hint as to why, the disk monitoring isn't working?
Port 49154
HI I have installed OpManager NetFlow for a client, which makes me a query and the I relay you for your support, I have a very strong traffic between 2 servers and server on port source is 49154 and I wonder if this port has relationship with the solution Manage Engine image : https://forums.manageengine.com/viewImage.do?fileId=49000006255225&forumGroupId=49000000002007
Request Catalog
How is everyone using their request catalog in helpdesk? Are you doing more general categories and then going specific, or specific and then going more general? We seem to have people who are selecting the wrong category etc. Any suggestions would be appreciated.
Issue backing up a Cisco 5508 Wireless Controller
I have a Cisco 5508 Wireless Controller that I am trying to backup with NCM and it fails every time I run it. It appears to be issuing the 'show run-config' command when it should be 'show run-config commands'. I have created a new Show Command to correct this, but how do I tell it to use this command? Carey Durbin Corporate IT Manager Bridgestone APM, Co.
ServiceDesk Plus 9038 Released
Dear Users, ServiceDesk Plus 9038 service pack which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9038 SDF-58879 : Notify option under comments section of Tasks. SDF-58977 : WorkLog API has been extended to support all modules. SDF-58976 : Rich text area has been upgraded with additional features for all modules. Image copy paste is now supported in all browsers. New button for the
SDP License transfer
Hi, Could you please tell me the correct procedure to transfer the SDP licensed installation to a different server? We have a SDP installed with permanent license, but now we have to move it to another server due to several reasons. What is the correct way to transfer it? Thank you.
WAN RTT Monitoring
In overview -> Least Performing Paths widget i need to name the destination path instead of ip addresses (see image). Is it possible ?? Have a nice day, Milivoj
SQL Server 2014 support
Hi, is SQL Server 2014 supported by OpManager with Netflow Analyer plugin? Thank you
SoM in DesktopCentral9 - MSP
I am having hard time finding SoM tab in DesktopCentral9-MSP, any idea where should I look for it?
Event 4771 - user account not in use
Hi there, I've already created a ticket but maybe sb. can answer my question here. Whenever I start the OpManager service I'm immediately receiving dozens of Audit failures on my Domain Controller. They are raised every 10 to 30 seconds :(.. What is mysterious about this, is the fact that the account causing the errors is not used by OpManager :/ I've checked all server creadentials but can't find an entry with the account. What do I miss?! The windows service is started by the local system and changing
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