OpManager9 : Weird device name...
Hello all ! I have just installed OpManager 9, and added some devices but i have got weird display concerning devices names and some other parameters. For instance, here's what my device name look like : ëñáè<ä âÅ/ÁøÄ?Êø%?Ä/% Do you have any idea about this issue ? Thanks in advance for your help, Best Regards, Adrien
web console issue
hi team Pls help me to fix the below issue we migrate the desktop central to new server. after the migration i'm not able to access web console through locally & remote (Ex http://localhost:8020 & http://<server-name>:8020)
how to delete all log files
SDP build 80210 Log files have grown quite large (over 1.5 million entries) When I select the "delete all" button in the system log viewer in the support tab I get an error part of which is below. How can I delete the log files? HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: java.sql.SQLException: Error during query: Unexpected Exception: java.lang.ArrayIndexOutOfBoundsException
Add New Announcement - Can't Type in Box
We just upgraded to build 9040 and one of our technicians noticed that they can't type in the "Announcement Content" box when creating a new announcement (from the "Home" tab). It will work, however, if you click on the "plain text" option. If you type in a title, then press Tab to go to the text box, it does appear to let you type but the new text is being inserted after the menu bar instead of below it. Using Firefox 31.6.0 ESR.
Hotfix
Hi Dear Support, SD-57945 SDF-39210 which is published in the past?
SMS Alarms Not Working - "Modem is not connected properly. Check your settings"
Hi guys, I´m having problems with SMS alarms. When I go to SMS Server Settings I get the following message " Modem is not connected properly. Check your settings!" But the modem is connected to the server Best Regards.
Duplicate VM entries on Hyper-V cluster member
On our Hyper-V cluster we are seeing a number of VMs that show up twice: on with an IP address and one without. We have tried the following: Delete the entry with an IP address This results in two entries without IP addresses. We can add an IP to one or the other. Add the IP address to the one without This is disallowed by OpManager. We get the following error: "Error: This device is already mapped to a VM. Delete the VM and re-discover the Host to rectify it." Add a bogus IP address and then
Add UCS to OPManager
For some weird reasons, when I try to add my UCS to OPM I always get Device Failed. What are the credentials that I have to provide. What is the port number supposed to be ? Thanks
Purchase Order - Order Number
I would like a place to store the Order Number, We could do this as a UDF, but there maybe multiple order numbers per purchase order, and would be good to track that through. Then when the Invoice comes in, we should be able to tie that back to the order number (I have many vendors who invoice on each "order", so I get multiple invoices / order). Also when adding invoices, there should be an "Invoice Amount" again, as we can have multiple invoices/order.
Support for Visio 2013
Is there a beta plugin for Visio 2013? I found the Visio 2010; however, I have not used that old version of Visio in several years.
Esxi Monitoring
Hi Guys, We have been getting a lot of alerts from OpManager regards to our ESX farm and want to tune it down, My ESX Engineer has asked if any of the following is possible: ESXi hosts and Datastore alerts: 1) ESXi host rebooted or crashed. 2) ESXi host network connectivity lost for Ethernet adapters / any failures. 3) Datastore multipath lost or redundancy lost. 4) Datastore read/write latency for 3 pools each 5 minute interval >15 milliseconds. 5) Datastore filling up
how i configure users in the app?
eu tentei e apenas consegui fazer api generate for technicans
9030 hotfix released..
Hotfix over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9030 SDF-38321,SDF-57551 : Request Extended History : Option to display the time spent details by Group, Technician and Status for the request. SDF-55865, SDF-57588, SDF-23080, SDF-28559, SDF-29740, SDF-40330 : Request : Automatic suggestion of Solutions and Announcements to requesters while creating new Incident Requests through the self-service
How to restoreData by console
Hello. I try to install SDP on CentOS6.3. I would like to migration SDP backUpData on windows to CentOS. Cloud you please how to restoreData by console. I can't use X11. Regards. Mitsutoshi Kushida.
Detail shown on the "All Reqtests" Screen
HI, It would be good if some detail from the request could be shown on the "All Requests" Screen. Currently you get some very base detail such as the requestor name, the date submitted etc. If you are working with a lot of requests added on similar days etc, details like date submitted, who requested it etc. become quite meaningless. It would be very useful, and make the screen much more functional if detail form the request could be shown on this screen, for instance the users Full Name, Email
Re Enable Modification Template
Is there a way make the User Modification template in AD Manager enable a user account? I can only get it to disable an account.
delete sla
Hi can i delete not active sla?
Migrating ServiceDesk to a new server old one uses MySQl and new install there is no mysql option
Thanks in advance, we are migration to a new server. We are on version 9 build 9000 the database is MySQL. On the new server the installer doesn't have MySql as a choice. It has only postgresql and MSSQL. In this scenario how do I migrate to the new server? I found this topic helpful https://forums.manageengine.com/topic/migrating-service-desk-plus-to-a-new-server Also I could not find an installer for version 9 build 9000 so that i can install that on the new server and patch it to the latest version.
ADManager Plus Fixes and Enhancements for Version 6.2 build 6251 to 6290
Version 6.2 Build 6290 (March 2015): New Features: Filters in Report Scheduler: ADManager Plus now offers filters using which you can customize the Active Directory reports exactly as per your needs, while scheduling them. Enhancements: Intensifies security with fixes for security vulnerabilities by updating its JRE (Java Runtime Environment) to 1.7 Offers greater flexibility in selecting the objects to be managed via Automation, by adding more attributes/fields to the filters in its report library.
Unable to enumerate OUs
[12:17:39:019]|[04-10-2015]|[com.adventnet.servicedesk.asset.util.WorkStationDiscoverUtil]|[INFO]|[26]|: Log message from WMI task : dcname.domain.suffix - LDAP Search : Root Path Failure. (0x8007052e)| [12:17:39:019]|[04-10-2015]|[com.adventnet.servicedesk.asset.util.WorkStationDiscoverUtil]|[INFO]|[26]|: Log message from WMI task : dcname.domain.suffix - Computer List : LDAP Enumeration Failure. (0x8007052e)| [12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|: com.adventnet.servicedesk.ServiceDeskException|
ADManager Plus Build 6292 Released !
Hi All, We are glad to announce the release of ADManager Plus Build 6292! Below are the enhancements and issue fixes that are included in this build. Enhancement: ADSSP - ADMP Workflow Integration has enhanced ability to approve ADSSP Reset/Unlock Workflow Request Bug fixes: 1. Product Crash on generating Query based DL reports 2. Unable to display mailbox stores, Mailbox stores are not displayed when there are unicode characters in the mailbox display name in a. Mailbox Migration under
Attach Packing List to PO
While we can do this on the actual PO itself, it would be nice to have this separate feature as part of the Receive items. Also there should be a way I could delegate this permission (receive items and attaching the document) without giving tech's full access to the purchase order.
Need a way to run a report that shows time a ticket was with a specific group.
Need a way to run a report that shows time a ticket was with a specific group. My build is: 9.0 Build 9039 So they way our team works is that Tier 1 gets the initial request and then they may escalate to Tier 2, then it may go a step further and get escalated to tier 3. I would like a report that shows how long tickets were in each stage. I know it tracks it in the history of an individual ticket, but I can't seem to run a report that would show me this information in an aggregate way for all tickets.
Get members of local administrators on servers
Hello, is it possible to generate a report not on changes, but on current users in local administrators group (or remote desktop users group etc.) on all servers. If it is possible, what are the steps?
Trash not emptying
Hello, I'm not getting empty the trash. Or by schedule or manually. I am also the problem below https://forums.manageengine.com/topic/merge-request-error-2-4-2015
Attachements and trimmed backups
Tonight we are transitioning to a new server for Servicedesk. To save time, I was wondering if I can perform a trimmed backup and restore, then manually copy the attachments directory to the new server after the restore is done? What happens with Archived requests? Also, how does Alias work? If I have the old server named Helpdesk and the new server called support desk, do I just add the name of the old server to redirect clients? What happens if the old physical server is still running, but
EventLog Analyzer helps
¿helps to know how to configure EventLog Analyzer software to ensure the integrity of log data generated by client computers.?
How can I do a report for say AD accounts not used in last 60 days?
ADaudit Plus, How can I run a report or AD Accounts not used in he last 30/60 days using the reports provided or a custom query. Just looking at stagnant accounts in AD
The RPC server is unavailable - Error Code:6ba
When trying to add a print server. Looked around the forum for this I checked https://www.manageengine.com/products/eventlog/help/eventlog-misc/eventlog-tips.html and I ran a test on port 135 and it shows it is open. I can open the event manager from the ADAUDIT machine of another computer just fine. I can ping the print server just fine. Everything else seem to be working ok. Any other suggestions? ============================================= Starting portqry.exe -n 127.0.0.1 -e 135 -p TCP ...
Eaton UPS "UPS battery is low"
I have an Eaton 9355 with the ConnectUPS-X Web/SNMP card. OpManager 9101 is showing the alarm "UPS battery is low", however I believe this to be wrong. I can't see where the alarm is triggered as the Monitors are all normal. How do I correct/verify this alarm?
Install issue with ADSelfService Plus
Hi, we are testing this product and we have found that while the computer is connected to the domain, installing ADSelfServicePlusClientSoftware.msi executes but the logon screen does not show the link for password reset. When we remove the computer from the domain and install the msi, then join the domain, then the link shows up. Do you know of any group policy settings that would cause this to happen?
Exporting Solutions
Will it be possible to export all solutions from our Service desk into a xls document?
Error Add VCENTER
I'm having trouble adding the VCENTER When I added the VCENTER OpManager hangs and does not open. wrapper.log ********************************************************************************************************************* E:\OpManagerProbe\bin>StartOpManagerServer.bat Windows Server 2008 inside addon check Starting AdventNet WebNMS "Primary" Server Modules, please wait DMS is waiting or registration from the Central Server. DMS has successfully registered with the Central Server. Process :
Automatically include technician name in Reply or Forward
Is there a way to automatically include the Technicians name when either replying to or forwarding requests from within ServiceDesk?
moving opmanager from one machine to another.
this might be a silly question but i want to use opmanger on another machine actually install it on a dedicated server. i have custom setings I need to move over how do I do that?
checkpoint MIBS for Gaia R77.20
Hi Support team, would like to monitor the checkpoint firewall GAIA R77.20 for the CPU/memory, and disk utilization. i have downloaded the the MIBs from checkpoint,however when i perform a snmp get from the MIB browser i am getting the following error Request failed or timed out. No error.attached is the screen shot. Appreciate if some one can help to fix the issue. regards, Gangadhar
error unable to connect to mail server check port
I am trying to setup the mail server settings so i can get alert email. I can ping the mail server by name or ip and verified the port is active I used the telnet test telnet server 25 I get mail service ready. not sure why it will not take in optmanager. I dont have to use outside mail server name or ip, internal should work, I did not see on optmanagr where to check error logs?
setting up custom monitor instructions step missing.
I would like to install a mib from a firewall into opt manager, I download the mid and placed it in the C:\ManageEngine\OpManager\mibs I am following the steps to setup custom monitor, http://help.opmanager.com/add_custom_monitors settings\configuration\device templates\ I do not see option to add a new monitor
Customize TopStrip Menu
Dear, I would like to customize this menu (just under the tab panel): I'd like to add a simple link next to AD Self Service for example. Is it doable easily? Thanks a lot for your help.
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