Attachements and trimmed backups
Tonight we are transitioning to a new server for Servicedesk. To save time, I was wondering if I can perform a trimmed backup and restore, then manually copy the attachments directory to the new server after the restore is done? What happens with Archived requests?
Also, how does Alias work? If I have the old server named Helpdesk and the new server called support desk, do I just add the name of the old server to redirect clients? What happens if the old physical server is still running, but the ServiceDesk services are stopped?
Thanks,
Dave
Also, how does Alias work? If I have the old server named Helpdesk and the new server called support desk, do I just add the name of the old server to redirect clients? What happens if the old physical server is still running, but the ServiceDesk services are stopped?
Thanks,
Dave