Request Acknowledgment
I'm looking for a way to have the technician acknowledge the request when they pick it up. I don't want to automatically send the acknowledgment for each ticket but instead have the technician send the acknowledgment. So here's the flow I would like:
Ticket created in SD+ > Team Lead assigns to technician > Tech decides to send acknowledgment > Button pressed > Email automatically sent to requestor.
Has anyone found a way to create something like this?
Nathan