Error while creating contract. Overlapping constraints found.
Hi all. I'm trying to renew a customer contract, but when i put the new dates it gives me this error: Error while creating contract. Overlapping constraints found. I search activated contracts for this customer and there is no one, so the contract is not duplicated. I don't know how to solve, please help. Experience-Movil-Ip Contract Number : | Created On: Thu, 17 Jul 2014 15:57:38 +0200 | Created By: David Fernandez Status : Expired Valid Till : Wed, 31 Dec 2014 DetailsRenewals Contract Name
requests resolution workflow - automatic status change
very important feature missing. We can define statuses, timer options but it is impossible to create workflow for them (automatic status change connected to operations on requests). It is used in all other helpdesk solutions. If you (operator) send a question for user, why can't you define that status should be automatically updated to "waiting for response" and timer stopped (if such setting was for status "waiting for response". and many others. why is status not changed if I add solution. It should
Contact Details page
How can I make email address and phone number a required field on the Contact Details page? thanks,
Constantly torn communication with the modem.
I have a device NPort 5210, it operates remotely Virtual COM-port computer opmanager. In the previous version opmanager it worked steadily in the new 11.6 connection constantly lost only restores service after restarting opmanager. Where can I read the logs and how to determine the cause. What can you advise me.
Multiple Notifications
Hi We have noticed that we have an error where multiple notifications are sent. This seems to be specific to when assigning a technician to a ticket. I have attached a screenshot that shows the ticket history and that a technician was assigned 4 times in the same minute. This is happening on some tickets but not all This means that as we have notifications sent to a user that they receive multiple emails for this. Thanks Dan
Is it possible to add/associate Changes automatically via a business rule?
Hi All, I have looked into the use of Changes in ServiceDesk Plus and noticed they can be associated to requests by clicking on the "Associate Change" button, but I could not find a way to do this automatically within a business rule. I can see you can setup many actions in a business rule, but adding/associating a "Change" does not seem to be a possible action to choose. Is there any other way to automatically add/associate a "Change" based on a certain condition, form field value or field selection
manageengine service desk service not starting after database restore
manageengine service desk service not starting after database restore
ELA Update?
Good morning. I am running Build Version : 10.0 Build Number : 10001 I was wondering what the latest build version is? I can't seem to figure out where the latest version is located as well as how to find out if there is a new version available? Any help you can provide would be greatly appreciated.
Query: Tickets grouped by associated project
How can I get a query that would provide me with a list of tickets, grouped by associated project, if the ticket only has an association. Thank you. SQL version 9117.
Create Shared Mailbox Template
Why isn't there a Template for the Create Single Shared Mailbox template like the other Single create pathways in AD Manager? This should be tied to templates so you can create custom naming formats for the fields. The built one pulls from the Display field and doesn't remove any spaces when it attempts to auto populate the smtp address or mail alias.
How can i associate a new template with a MIB?
Hello Support, I've a problem adding a new device, specifically a Cisco Wireless Controller and a Fortigate, the problem is that the default templates that OpManager has doesn´t work with the devices, so i download the MIB and upload them to OpManager, but now i don't know how to associate the new Template with the new MIBs, Do i need to create all the monitors manually or there is a way to use the MIB template and chose the monitors? Thank you in advance!
Ad Self Service
Does anyone know the default login username and password for AD Self Service ????
External Action Plugin Feature in SDP.
The External Action Plugin option has been added in SDP 8202. In some customer environments, when a request is created there might be a requirement to perform some action on some other application. For example, when a new hire request is created in ServiceDesk Plus, there will be a need to create an entry in active directory, create a new mail account etc... or when a new request is received in ServiceDesk Plus, we might want create a ticket in Jira or some other issue manager and record the reference
SSL Configuration - Multiple alias's or certificates
Hello, I have configured SSL using a third party certificate in our ManageEngine Opmanager. This is working fine, we have the url configured as https://dc2opmanager.fbinsmi.com. We have issued this certificate using our internal CA server and everything is working as expected. What we would like to do is also add a subject alternative name or "alias's" to this certificate. Using the java keytool how do you specify a subject alternative name or multiple alias's per certificate? If you cant, I noticed
OpManager performance issue
Hello, Over the past few days, the OpManager server is having some performance issues (the java process works around 65%) and the web gui takes a lot of time to respond. The logs show the following exceptions: - java.lang.OutOfMemoryError: Java heap space - org.postgresql.util.PSQLException: An I/O error occured while sending to the backend. - java.lang.NullPointerException This issue occurs after We created two dashboards to monitor firewall and APC device. This dashboards are used from two different
E-mail Server Settings
Hi, Does anyone know if \ how you can change the Mail Server Settings outside of the Web Client ? (Service Desk Plus V8-9) We have a Live and Test in parallel and when we import the Live Data overnight , no matter how fast we are to get in and change the settings the system has sent out reports ! It would be great if we could reconfigure it beforehand. We have also looked at changing Live first, then taking a backup, and then resetting Live back but I rarely enjoy leaving at midnight. Any
Unable to detect Exchange servers in domain
I want to create mail enabled contacts, but Admanage is not able to see our Exchange servers even though I am logged on using my domain account that has Exchange Admin rights.
Terminal Services Report
I noticed that whenever I run the Users Terminal Service Property report in AD Manager it gives me every user object in the OU whether the TS fields are populated or not. Also the report the takes a long time to run. The last time I tried to run that report it took 13 hours to complete. Is anyone else having these issues?
Error API102 when provisioning AD users
Hello, We're also getting the error API102 when provisioning users from our on premises AD. Is there any chance that you can increase the 200 requester limitation on Free versions? Many thanks and regards Toni
Change Webserver port in manage engine SDP
Hi Team, i tried running the changewebserverport.bat, but the command is not working,
Time incorrect
Hi The time on our DC9 server is exactly 12 hours behind. So times are reading AM instead of PM and vice versa I've been through the steps found in a previous post : https://forums.manageengine.com/topic/time-incorrect-in-desktop-central Running the jar file shows timezones match on each change\restart of the service , but still time stamps in the server console are 12 hours out. Also no change after a server reboot Thanks Mark
Scheduled Tasks
If we add a Task into a request, Can we have the option to set it in the Support Reps Scheduler/Calendar? So we can see globally what our reps are scheduled for beyond off, at work etc.? Thanks Tom
OpManager wrong performances monitors
Hi, On one of our servers in Inventory Details we can see three datastore like this : But Performances Monitors on one part as a weird Name : And on the other part each monitor displays the same datastore when i tested it. I got the same result of C: (17 Free Gb) for each performance monitor.... Best regards, Samuel
service desk plus 9 network scan agentless
Hi all, are root and administrator account or privileges need for a network scan of windows and unix/linux machines? thanks a lot, mauro
Integrating Firewall Analyzer with Ops Manager and Netflow
Is it possible to integrate Ops Manager Netflow Analyser and Firewall Analyser ?
How do i shutdown OpManager from command line
I get the following error: [root@opmgmrs24dcd bin]# ./ShutDownOpManager.sh Exception in thread "main" java.awt.HeadlessException: No X11 DISPLAY variable was set, but this program performed an operation which requires it. at java.awt.GraphicsEnvironment.checkHeadless(Unknown Source) at java.awt.Window.<init>(Unknown Source) at java.awt.Frame.<init>(Unknown Source) at java.awt.Frame.<init>(Unknown Source) at javax.swing.JFrame.<init>(Unknown Source) at
How to stop a running Workflow?
I have a workflow with a wait of 48 hours, so my reboot workflow can email users a warning prior to the reboot. But now I need to cancel that workflow. Is there a way to do this before it reboots the server? Thanks
OPmanager 11 Linux installation and WMI
I've been reading a lot about old versions of opmanager (linux installation) not supporting wmi queries to windows servers. It still can't do that? Any "workaroud"? The "SNMP WMI Provider" in Windows does not help on that? Thank you very much. Pedro.
Has ServiceDesk Plus MSP ever integrated with Avaya Contact Center?
Dear all, I have investigated some documents on ManageEngine site but I have not found any topics or documentations that mentioned this one. If anyone has knowledge or links, please help and share me Thanks a lot
Share ppt file slide Servicedesk Plus MSP
Dear all, I have found somewhere on ManageEngine site but I have not found ppt file. If anyone has this file, please help and share me Thanks
pass-through authentication
Hello, We enabled the pass-through authentication in the AD Settings, but it doesn't work. We still have to type in username and Password, although we added the link in Internet Explorer Local Intranet security Zone. What could be the Problem?
Parsing an email & update a request
Hi@all, our SDP+ meets more and more our needs. But one thing we like to use is to parse emails whose content is preset externally. In detail, we are getting emails of an external system with i.e. the following content: Subject of the email: (done) This is an example "This is an example" is the subject of an existing request in SDP, as "done" should be set the status of this request Description of the email: MESD-ID: 20 "Some example Text" The number "20" is the ID of the SDP request Now I have to
How to monitor server using an account other than administrator
Hi I am trying to add server for monitoring in opmanager but when i click "test credentials" button I get an error "authentication failed" whereas if i use the administrator credentials the same shows "passes".following this link https://apm.manageengine.com/- Access-denied-while-adding- through-WMImode.html I have given all the specified permissions to the user account but still iam facing the same error. how do i fix the issue. any suggestion or steps will be appreciated. Thank you.
I need my script to work on Computer configurations, but it only works on User configurations! Why???
See below: 'Find version of OUtlook being used. 'Option Explicit Function GetOutlookBitVersion() Dim oRegistry Dim oFSO Dim sKey Dim sAppExe Dim sValue Dim sAppVersion Dim sOutlookVersion Dim sOutlookRegKey Dim WSHShell Dim sRegvalue Const HKEY_LOCAL_MACHINE = &H80000002 Set oRegistry = GetObject("winmgmts:{impersonationLevel=impersonate}//./root/default:StdRegProv") Set oFSO = CreateObject("Scripting.FileSystemObject") sKey = "Software\Microsoft\Windows\CurrentVersion\App
Account Reports
Hi all we have been using servicedesk plus msp for sseveral months now but I require account reports to provide to to my customers. I am surprised there are no account reports as standard as this is designed for msps. type of reports monthly summary reports SLA reports on all incidents Trending reports of incidents over 12 months for accounts I would be interested to know what reports other SDPMSP users are providing to their account customer if anyone is willing to share Your Version : 8.3 Build
Pre-Deployment Custom Script Question
I have a configuration setup to run a script (.vbs file) and then install an application if the script is successful and the exit code is 0. However, if the script fails and the exit code is not 0 the deployment assumes that it failed when really I want it to consider that the installation is not necessary and to skip deployment and report it as such. Is there any way to do this currently? If not, I would like to suggest that there be an option to change "Proceed if exit code is ___" to "Skip installation
Best Practice for distributed management of resources...
I'm in the process of assisting our finance department import a whole bunch of passwords previously managed on spreadsheets (eek!) Ultimately, what I want is to have a bunch of users, all in group Finance who are able to view and edit passwords that are in the Finance resource group. Each finance user should be the owner of a subset of those resources. If I am doing all the importing as a superadmin user, is there some way I can set the ownership of a group of records during the import? Also, is
How can I delete customer reports in Support Center Plus?
In the Reports tab, several people have generated and saved custom reports. I need to clean them up, but my admin account does not show ownership of the accounts, so I do not have the permissions to delete them. Can you please tell me a way that I can delete them? Thank you.
Netflow Analyser DB access
Hi all, We're running version 11 and would like to know how we can connect to the NetFlow Analyser Database. We have an extensive reporting platform which we use internally and our development team need to be able to read the data from the ME Netflow Analyser. We currently do this on our old Netflow system which used MySQL. With V11, I cannot see how we can add credentials to the integrated PostGRE database to allow them to query it? If we can't query it directly, is there an API or a way to export
Version Information
Hi Guys, I cannot find anywhere on the site where users can see the current versions of the products. It would be really helpful, if under the product page there was a list of the current versions and updates etc. Cheers
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